Closed 2 weeks late. Most documents sat in limbo. Communication from underwriting, the loan coordinator and anyone in between was terrible. No updates unless we reached out to them. It took weeks for documents to show up because both seller and buyer agents and our loan team were not in constant communication until after the closing date. This process costs me thousands of dollars while I had to afford temporary living because of the very late closing date. This was the worst home buying experience I've ever had.
Response from Veterans United
Hi Donavan,
Thank you for sharing your feedback. I'm sorry to hear about the delays and communication issues you experienced throughout your homebuying process.
I understand how frustrating it must have been to wait for updates, feel like documents were stalled, and experience a closing that occurred weeks later than expected. When a delay affects moving plans and creates additional living expenses, it can add significant stress to an already important milestone. I'm sorry that this experience left you feeling disappointed and unsupported.
I'd like the opportunity to learn more about what happened and review your concerns. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Best service I have ever received and provides veterans with exactly what we need (a stress free experience). Thank you so much Lily, Olivia and Nate.
Quick steady and easy.
Really nice people
Glenn's expertise and guidance from the very first phone call through the day we received the keys to our first home was exceptional. We can't recommend enough!
Veterans United made my first time going through the home buying process so much easier than I expected. 10/10
I had a fantastic experience working with the team at Veterans United. I want to start by thanking Garrick Stoker, who was instrumental in getting my pre-approval and was always patient and helpful in running numbers whenever I asked. I also want to thank Scott for his consistent guidance throughout the process. A huge thank you to Bailey and Nicole as well—the team communicated so well and handled the transition of my documents seamlessly. Everyone was incredibly helpful, walked me through my Closing Disclosure clearly, and made the funding process a breeze. Their professionalism made my home-buying process much less stressful. I highly recommend them!
This is the third home I’ve purchase with Veterans United. It was just as easy the third time as it was the first time. My realtor and the titling company also raved about how easy it was to work with Jodi and the Veterans United team.
I never felt “out of the loop” during the whole process. Made things easy.
Veterans United is the best. If you are looking to buy, I highly recommend them. They go above and beyond.
Once again the Veterans United team came through. had a couple of communication challenges; however we got our joint heads together and figured out what was the best way to proceed. Great team to work with and kept us on top of each item , and answered any questions we had to make the total process easy and understandable. Thanks again. We are excited to be in our new home.
Quick and informative
The experience I had was very pleasant, I was always being checked on, but it never got annoying. All of my questions were answered in a timely manner.
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Thank you all so much. I’m forever grateful for your help and guidance through this process and was very easy home buying experience.
I believe the team i was assigned is perhaps the best in the State. Hands Down Blood.
The home buying experience was amazing. Tommy and Doug were incredibly responsive to calls and text. They made the home buying process as a Veteran easy and we even closed early. So blessed to have been working with them.
