I would highly recommend TimTallis and Brenda Kelly. It was a little confusing at first because I didn’t realize that they assigned a “team” to get you through the process. I was probably an annoying customer but they were very patient and helpful. A 10 without question.
Darren, Brennan and team were amazing! I am not always the easiest person to deal with. But, they never faltered. They stayed calm, and dedicated to making sure that I was informed and assisted with every step. At no point did I ever feel alone. They made sure that I knew we were all on the same team and all had the same goal.
I could not have asked anything more from them.
They were always responsive to my calls. Always reassuring us that things are on track while answering our questions with patience and knowledge.
Thank you to Horace and his team!! They took care of me and got me into my first home. A cute little brick in the middle of no where!
Tyler O. was very helpful throughout our process and kept us highly informed from start to finish. Thank you very much👍🏾
Kenzie and Jake were absolutely amazing to work with and we would refer them to anyone!
Great customer service, gave me promt feedback and updated information 👍
Working with Brice at Veterans United was an absolute blessing. As a first-time homebuyer navigating this journey on my own after divorce, I was honestly nervous about the process—but Brice made everything feel manageable and even exciting. He was incredibly kind, knowledgeable, patient, and truly a steady guide through every step.What stood out most was how attentive and supportive he was—not just with me, but with making sure my daughter and I felt confident and cared for the entire way. Thanks to Brice, we’re now in our beautiful new home, living the American dream once again.If you're looking for a lender who is organized, trustworthy, and genuinely invested in your success, I can't recommend Veterans United—or Brice—highly enough!
From my Heart, Soul, Mind, there isn't a greater team as I had. Wouldn't stop, given up isn't a word to them. They stuck by me and my Daughter to the end. They are God sent for anyone who needs help. Blessing, Peace, Love to them all, God Bless.
Yall made it easy to navigate and use the system nd it helped us alot as most the paperwork was already done
The whole team was incredible. The app was easy to use.
I dealt with Stephanie,Cole and Dez and all 3 were great! I highly recommend Veterans United
We were asked to furnish documents 4 times. The whole process was abusive. We closed the loan and the next day we paid it off. We will not ever use them again.
Response from Veterans United
Hi Steven,
I’m really sorry to hear how frustrating and exhausting this process felt for you. I can understand how being asked for documents multiple times would make the experience feel stressful, especially during something as important as closing on a home loan. That’s not the kind of experience I want anyone to walk away with.
While there are times additional documentation is needed throughout underwriting, I understand that repeated requests can feel overwhelming and disappointing. I also regret that we left you feeling unsupported enough to pay off the loan immediately after closing.
I’d appreciate the opportunity to learn more about what happened and review your experience further. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!
Have a very close bond with Andy. Have called and discussed anything that has crossed my mind whether it was VA related or common every day issue.
My veterans united team was the absolute best from answering my questions to helping me get security for my new home and even checking on me throughout the process they made it such an easy process.
