The staff at VU were very helpful on every step of the process and ensured rapid communication if any issues came up.
I would definitely recommend them if there is anyone looking to use the VA Home Loan.
The team in a whole did an outstanding job and went the extra mile to ensure me and my family had the help we needed in our last minute pcs decision to purchase a home. They were always extremely nice, helpful and had answers to the questions we had asked. This was our first time purchasing a home and they were they made us feel comfortable and confident in our decision in this major milestone in our life!
Everybody involved was kind, friendly, and most of all efficient. I never had to wait ridiculous amounts of time for an answer to a question and I never felt like I was being left hanging.As a single father I've had to jump through a lot of hoops and everything the last decade has been a struggle. Frankly I never thought I'd own a home. I've faught and clawed to be able to raise my daughter and give her stability and security in this life. Y'all made this experience more pleasant and seamless than I could have ever imagined. So, thank you all so much for the part you played in helping me secure a home and future for my daughter. ❤️
We had the absolute best experience with this team! They were so responsive, knowledgeable, professional, and kind.
He was honest and professional start to finish
For 2 and a half years I’ve been working with Tyson Smith, and after I went under contract the rest of the team came in to work the home stretch. Joedi made sure I have information I needed to get home life set up before even closing. Kayla was good to work with as well. She made sure I had the paperwork I needed to get signed and back. There is a thank you for all the behind the scenes work and those people. Last is my realtor in Wichita, thank you to Catalina. Tyson and Catalina is who I worked with most, y'all deserve special thank you because you were extra patient and allowed me to build trust which is no easy task. Thanks to the team behind the scenes as well
Ready to see for yourself?
Experience first-hand why 378,083 homeowners give us a perfect score!
The whole team was great from start to finish!!
Michael, Tyler, and Mandy were absolutely stellar! Less that zero stress, they made the whole process and experience smooth! My wife and I were totally blown away by the caliber of customer service we received from start to finish, we didn't feel like a customer or a number, we felt like family. Integrity, total transparency, always available, and dedicated to seeing us through. If you're a veteran, and you are shopping for a home, you want this team! Jon & Susan Prenovost
Ellis Carter's team helped keep us on track and helped explain news solutions for set backs that we encountered in the process of closing on the home.VU was a good tool w a straight forward app that I appreciated!
tyson and the rest of the team i worked with through the process were amazing. they were consistent and always had an answer to every question i had, very knolegable and resourceful people to work with. Will recommend to anyone buying a home.
Homeowners at 20!
Clay, Kara were very patient and walked through the process, very professional and personable
Alan and his team were great; communicative, quick to respond, fantastic to work with. I would work with him and his team again in a heartbeat.Underwriting and the backend turned what should have been a 4-6 week simple refinance in to a 3 month drawn out affair. Paperwork was wrong on multiple occasions and it took 3 signing attempts to get it done, because names were wrong on official paperwork.I was happy with our overall price and where we ended up, but the fees were considerably higher than competing companies.
Response from Veterans United
Hey Steven,
Thank you for sharing both the good and the frustrating parts of your experience. I’m glad Alan and his team provided the communication and responsiveness you deserved, and that you were ultimately happy with where your refinance landed.
At the same time, I’m sorry the process took much longer than expected and required multiple signing attempts due to issues with the paperwork. I can understand how frustrating that would be, especially after an otherwise positive experience with your loan team. I also appreciate your candid feedback about the fees.
If you’d like to discuss any of these concerns further, please reach out to the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Craig, Doug, Chris and everyone we spoke to and helped us throughout our home buying process were an amazing crew of professionals. They answered every question I had along the way, anytime we needed those questions answered and were always communicating with us about next steps and anything that was needed. 10/10 crew!
Great team work
Veterans United commercials honestly do not do it justice. It's is everything they say and more. I couldn't be any happier with Veterans United and the staff working on the loan. Thank you all from the bottom of my heart.
Mickey and Melany were exceptional throughout the process. Working with Veterans United made our dream of a new home come true?
Third time using VA, reliable, predictable and efficient.
