Very professional and a great customer experience. Tommy and team were always on top of things and quickly answered any question I had. Don’t see anything that could be improved on! Thank you very much!
Unfortunately, my experience was very disappointing. Throughout the loan process, we were given information that influenced major financial decisions, only to later be told that the information was incorrect and that we should have known it was incorrect because different information had been provided months earlier. That explanation was frustrating and did not address the fact that we relied on what we were told during the process.What has been most disappointing is the lack of accountability. Rather than acknowledging the impact of the misinformation, we were essentially told that nothing could be done and no effort was made to make the situation right.I chose Veterans United because I expected clear communication and guidance through an important life decision. Unfortunately, that was not my experience, and I cannot say I am satisfied with how our concerns were handled after closing.
Our experience with Veterans United was incredibly seamless from start to finish. They kept us informed every step of the way, answered every question quickly, and made what could have been a stressful process feel organized and manageable. We’re so grateful for how smoothly everything came together during our home buying journey
Very professional people who went out of their way to help me through the mortgage and lending process.
A big thanks to both Brian and Chris.
The entire team was amazing. I help completely safe and in good hands during the entire process. Please give Shane a raise. He went above and beyond his duty to help me. He even gave me his personal cell phone number and told me I could call anytime. I have already started recommending your company to a fellow veteran
From day one until closing on my home everyone at Veteran's United were professional, supportive, always there to answer a question, and take the time to explain things in a way that was easy to understand. They worked hard to ensure everything was timely, precise, and with good financial numbers (interest, fees, etc).
Zach was there every step of the way in every facet he even advocated for me with the sellers as well as the title company . Thank You
Very quick & easy to work with!
The team has been absolutely amazing, they made this process extremely simple for me and my wife as I was on deployment.
Rachel Gruber and her team are amazing people. Their care and dedication is unmatched. I appreciate the way they guided me through this stressful process. Rachel explained in detail all procedures and provided outstanding customer service. I love their “can do” attitude
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Thanks Kendal
The service Veterans United provides makes the home buying process clear and reduces the stresses involved.
The steps that are necessary to accomplish are laid out and clear to the borrower.
Other services are offered, but never pushed. We took advantage of the homeowners insurance that was offered because the product was explained clearly and was actually at a better price than what I received while comparing quotes.
Everyone was professional and a pleasure to work!
Thank you to all that I worked with!
Everything was very easy and smooth. I greatly appreciate the help the team gave me.
Derek was Aces!! He made my transaction comfortable, smooth, and removed my worries. He was there throughout the whole process. Always asked questions, and always answered or returned my calls. Thank you Derek!!!🙏🙏🙏🙏
I keep returning to veterans united because of their amazing customer service, fast response times, and genuine care for their clients.
