My real estate agent actually asked me if I would recommend Veterans United for another Veteran looking at homes in Dothan Alabama last week and I said yes get him to Taylor and I gave him the number.
Veterans United is my reference when it comes to VA mortgage loans.
The Veterans United team really made my home purchase easy. From the start they were on top of every detail. I can’t express my gratitude for the attention to details, and the professionalism demonstrated by this extraordinary group. I would recommend Veterans United to all veterans who are considering a home purchase.
Fantastic service throughout the entire 21 day process…. You read correct 21 DAYS! Very informative and there for you as a team collectively. GREAT EXPERIENCE ALL TOGETHER!!
Billy, Holli and DK have went above and beyond to make sure that I was taken care of and the my loan process was completed and successful.
I can't say how much I appreciate the Veterans United team. They did an excellent job of keeping me updated and prepared for each step of process. Their efforts made for a very stress free home purchase.
Home buying is a team effort. To have an awesome experience, takes an awesome team. Marcus' team is that awesome team to deliver that stellar experience!Many thanks to you Marcus and your team!
The entire process was pretty seem less. The team was great to work with and easy to get a hold of if I had questions.
Excellent people that handle things thank you
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Everyone on the team was awesome.
Veterans United has taken great care of me through the years. Kelsey is great.
This last time was not at all a Streamline.Refinance. it took six or seven weeks instead of the usual two or three with no explanation. We kept having to esign documents that had inaccurate numbers for absolutely no reason. This type of transaction should not have cost me over $11K. I was very disappointed this time but will give them another chance in the future because of the past treatment, and they also have taken great care of my daughter, who is in the coast.Guard. Definitely recommend.
Response from Veterans United
Hey Michael,
I really appreciate you sharing your experience and for trusting us over the years. I’m so glad to hear that Kelsey has taken great care of you and your family, but I’m sorry that this most recent refinance didn’t meet the expectations set by your past experiences. I can understand how disappointing it must have been to see inaccurate documents and unexpected costs along the way.
We want every refinance to be as smooth and transparent as possible, and your feedback helps us see where we can do better to make sure that happens. I’m grateful that you’re willing to give us another chance, and we’d really like to review what happened here to provide some clarity. My Client Advocate team would be glad to connect with you at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
Great team. Got to closing in record time. Their interactive emails let me know in real time the documents I needed for fast application approval and pre-closure. Brandon has a top-notch team!
