Super helpful and made the process super easy and expedited
Quick and easy. VERY PROFESSIONAL. I will definitely be dealing with Keith every time. I’m a first time home buyer and I was not stressed at all with the mortgage process thanks to Keith.
Smooth and easy especially with the app.
The Veterans United team really made my home purchase easy. From the start they were on top of every detail. I can’t express my gratitude for the attention to details, and the professionalism demonstrated by this extraordinary group. I would recommend Veterans United to all veterans who are considering a home purchase.
The people at Veterans United are awesome I am a widow and this is the first time that I ever did anything like this on my own and it was learning experience for me and I told them that and they were awesome from start to finish great people and I would definitely recommend Home Shield to anybody that would ask and I say again from the bottom of my heart Brandon I thank you I thank you
Thank you to Matthew Perona and the team for your outstanding service and customer commitment
Veterans United made the homebuying process smooth and stress-free. As a veteran, I appreciated how well they understood my needs. My loan officer was clear, responsive, and always helpful. The online portal was easy to use, and the team kept everything on track throughout the entire process. I felt supported every step of the way. If you're a veteran looking to buy a home, I highly recommend Veterans United!
Ryan, Amanda and the entire team were absolutely professional and amazing! I would strongly recommend VU to anyone.
Home buying is a team effort. To have an awesome experience, takes an awesome team. Marcus' team is that awesome team to deliver that stellar experience!Many thanks to you Marcus and your team!
Absolutely exceptional service. This was our second loan using Veterans United and each time was perfect. Communication was great, love the To Do lists.
I could not be more satisfied with my experience. It’s been a dream and a goal of mine to buy a house for a long while & my team fought along side me to make it happen. Fantastic job!
The concierge service sold my information to a third party. I now receive at least 5 spam phone calls every day. I continuously had to send information to them for a house that was financed through, Veterans United. Do not try and contact anyone on Saturdays, they don't work while you are looking for homes.
Response from Veterans United
Hey Duane,
I’m really sorry for the frustration you’ve experienced—especially when it comes to your personal information and the feeling that you weren’t supported when you needed help most. That’s not the experience we want for anyone.
We take privacy seriously and never want a borrower to feel like their information is being passed around or used without consent. I’d really like to better understand what happened with the concierge service and help get to the bottom of it. I also hear you on the weekend communication gaps—it’s stressful enough house hunting without feeling like you're on your own during critical moments.
If you're open to chatting, our Client Advocate team would appreciate the chance to talk more about this. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST.
Thanks for your feedback—it helps us see where we need to do better.
They were extremely helpful and they kept me in the loop every step of the way. I would highly recommend them to anyone looking for a loan !
Great team
Great team. Got to closing in record time. Their interactive emails let me know in real time the documents I needed for fast application approval and pre-closure. Brandon has a top-notch team!
Jon, Beau and Kevin were and are exceptional, knowledgeable and most important they were readily available at all times and their response time was very quick and reliable. I would recommend Veterans United to everyone in the market of buying a home.
The folks at Veterans United were fantastic! They walked us through each step of the process and were always happy to answer our questions. I highly recommend Veterans United!
Toby and Julie were immediately responsive whenever I had a question and kept me informed throughout the entire loan and home buying process!
