I wanted to take a moment to express my gratitude for the exceptional support I received during my recent loan process.Daniel Lowes and Adam Wibbenmeyer were incredibly helpful at every step of the way. They were quick to respond to any questions I had and took the time to explain everything in detail, which made the process much smoother. This has truly been the best closing experience I have ever had.Additionally, I would like to acknowledge Bailee Dougherty for sharing valuable information about various VA programs designed to save money. Her insights were greatly appreciated and added significant value to my understanding of the options available.Thank you all for your dedication and professionalism. I am grateful for your assistance and look forward to working with you again in the future.
Truly speechless from day one. When the team used action instead of excuses followed up by debrief with results or further guidance to enable client to move forward in tasking or process. To top that Chris, Brian, Richmond, Delaney (you will be a great Mom) and Tyler will be with you the entire process through all of life’s ups and downs, genuinely and heartfelt!!
Thank yall from the bottom of my heart!!
Drayton and family!!
They’re really helpful with doing most of the leg work and helped me through it with out changing my schedule. Can’t ask for better people financing your loan.
Mark, Andrew and the whole team was awesome and ensured to help from start to finish and didn’t give up. Thanks for all the hard work and dedication, your team makes it from a dream to a reality.
Very amazing team to work with
Very easy to get my first house
All around amazing group of people who just want to help and listen
Overall, easy experience! One area for improvement would be clarification on what specifically VU is wanting for homeowners insurance. I had several different points of contact throughout the process. The primary problem was I was just told to get homeowners insurance with no specific details. A local company was able to get me a good rate and then cut my auto insurance in half by bundling. The homeowners insurance i got covered the cost of the loan but was not called a "replacement cost" policy. This led to a situation where my closing date kept getting pushed because VU would want language changed in the policy. I had also set the auto policy, that relied on the homeowners policy, to start on the original closing date and canceled my existing auto policy on the same day. So there were about 2-3 weeks and ultimately ended up paying maybe $60-70/month on homeowners insurance to make the policy fit what VU wanted. What i think would have solved this from the beginning would be some kind of checklist from VU that I could have provided to potential insurance companies where I could ask them to give me a quote based on all of their requirements. It wasn't a big deal at the end but It seems like something that could be solved without much work and also help people get accurate quotes based on the requirements opposed to getting no information and watching the number go up as the insurance tries jump through hoops to meet each new requirement.
Response from Veterans United
Hey Eric
Thanks so much for the thoughtful feedback—and I’m glad to hear the overall experience was easy, even with some bumps toward the end. That insurance situation sounds frustrating, especially when it affected both your closing timeline and your auto coverage. I can imagine how stressful it must’ve been trying to make last-minute policy changes just to meet shifting requirements.
You make a great point about having a clear checklist or guide from the start. That kind of resource could definitely save time, avoid confusion, and help borrowers get accurate quotes right out of the gate. I’ve shared your experience with our team so we can look at where we can tighten up communication around insurance and make things smoother for future homebuyers.
If there’s anything more you’d like to share or if you want to chat directly, feel free to reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We're here Monday through Friday from 9 a.m. to 5 p.m. CST.
If you’re looking for a team that goes above and beyond, look no further than Veterans United Home Loans. From start to finish, this entire team had my back like a well-oiled machine. Every time I had a question or needed something done, they didn’t just meet my expectations, they crushed them. They kept me in the loop at all times, making sure I was never left wondering what was going on. I swear they must have had a direct line to my thoughts because they always stayed one step ahead!Huge shoutout to the entire team, seriously, these guys didn’t miss a beat. They made the home-buying process feel like a breeze, which is saying a lot considering how stressful it can be. I don’t know if they run on coffee or pure determination, but whatever it is, it works! I’d ask for something, and boom, it was already done. They didn’t just do their job, they did it with care, efficiency, and a level of dedication that’s hard to find these days.But I have to take a moment to talk about Jordan Powell, my loan officer. If you’re lucky enough to get him, consider yourself blessed. This guy is a rockstar! Jordan was always ten steps ahead, making sure I had zero worries and that everything was handled perfectly. He got things done faster than I could blink, and he always had my best interest in mind. I’m pretty sure if there was an Olympic event for loan officers, Jordan would bring home the gold.To anyone out there thinking about going with Veterans United, DO IT. I can’t recommend them enough. They took care of me like family, and I know they’ll do the same for you. If you’re lucky enough to get Jordan Powell, just know you’re in the best hands possible. This team doesn’t just get the job done, they set the gold standard.10/10, highly recommend, and I’d do it all over again without hesitation. Thanks again to Veterans United and the dream team that made it all happen!
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We are so happy with our new home! Cole at Veteran's United and his team made it a seamless process. They were always available to answer any questions we had.
We could not have asked for a better team!
Since I used Veterans United I have now told every vet I know to not use this conglomerate organization, that really does not care about vets. I had a loan officer lie to me through the process and requested a new one. I made a complaint but yet the complaint department told me I did not know what I was talking about as well.
Response from Veterans United
Hi Zachary,
Reading this honestly hurts. I’m really sorry that this was your experience—especially with a team that’s supposed to be here to serve Veterans, not leave them feeling dismissed or misled. You should have been met with honesty, respect, and support at every step of the process, and I hate that you felt like you got the opposite.
It’s incredibly troubling to hear that you weren’t heard when you raised a complaint, and I want to make sure that doesn’t go overlooked. If you’re open to it, I’d really appreciate the chance to understand more and take a closer look. Our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday from 9 a.m. to 5 p.m. CST.
Thank you for speaking up—we take this seriously.
