This team did great and made this whole process easy. The communication was always there when I had a question and when I need to provide stuff for the process. The to do list on the app was so helpful and kept me on track.
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
Your team at VU has always been great to me. Thank you for the lower rate and the house.
Veterans United makes it easy to understand where you stand in the process. They provide a clear to-do list that shows exactly what needs to be done and what’s already completed which is incredibly helpful.
Veterans united was a big help. Help me with everything I didn't know. We can't be any happier with our new home.
a doctor said that foods that start with the letter "P" are typically good foods to feed a baby.I'm not a doctor but if You a looking for Professional, Pleasant Prompt People when purchasing a property, I definitely recommend The VA United Home Loan. Ask about Mr. Rich Paul and His Team. They Are Partners you are looking for.
billy
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I had a Great Team working with & for Me, Buying a Home has been a new experience for me, that meant I was totally unexperienced, My Team took the time to answer all questions, & guide My Daugther & I - (My Business Partner) through the entire process.
Thank You Veterans United. I Definitely Recommend VETERANS UNITED to All Veterans.
Charles A. Johnson Jr. -(Philadelphia, Penn.)
You Care, & thats what makes the difference...
My team excellence, great people among our veterans working on the family behalf. Great job well done
Stephen and his team provided an outstanding home buying experience. This whole process can be overwhelming at times, but they were gracious and helpful every step of the way. The myvu portal provided a streamlined and organized access point for everything involved with the loan process. With a document database and personalized objectives, I had everything I needed in one place including information for setting up utilities and movers.
The agreement that was negotiated was not honored and the loan officer Greg Heins did not return my calls after the closing. the repairs that were negotiated was not honored, in essence over $8K was short at the closing and i was not informed that the first payment was due on October first.
The house address did not have a postal mailbox to get my mail.
I had to contact the main post office, because the local post office did not store my mail,
I had to request permission to install a mailbox and request my mail to be delivered there.
I had to pay out of my pocket to get the repair that was negated prior to the closing, i need to get the balance to cover that.
Response from Veterans United
Hey Nathaniel,
I’m really sorry to hear about the frustration you’ve experienced after closing. I can understand how stressful it must have been to face unexpected repairs, confusion about your first payment date, and even challenges just getting your mail set up. That’s a lot to handle after what should have been an exciting milestone, and I’m truly sorry it’s felt so difficult.
While the VA appraisal helps confirm the property’s value, it doesn’t always address the full condition of the home or repairs that may have been negotiated between buyer and seller. Still, we should have communicated more clearly about what to expect before and after closing, and I regret that you felt left without support once things wrapped up.
We’d really like to take a closer look at your situation and the repair agreement you mentioned to see if we can provide clarity. My Client Advocate team would be glad to connect with you directly at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
