We had a great experience with Veterans United. The entire process was so well guided that I honestly didn’t have to think or worry about much—they kept us informed and made sure we always knew what was needed and what came next. I also felt completely comfortable asking questions throughout the process. Eli, Kait, Joshua, and I’m sure several others behind the scenes were awesome to work with. They made buying our home feel easy and straightforward from start to finish. I’d absolutely recommend Veterans United!!!
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
Dustin and the team really impressed us. The communication was always there. The team really made this effortless for our family and we couldn’t be more thankful. We would absolutely recommend Dustin and the team. 10/10.
Our lender was amazing, and honestly was the main person who helped through the whole process Rob W. I would recommend him 100 percent
They were very helful
Mike and his team were amazing through the whole process. Any questions I asked were answered promptly and professionally.
If I hear of anyone looking for mortgage and or refinancing I will definitely refer.
Ready to see for yourself?
Experience first-hand why 380,164 homeowners give us a perfect score!
Jay and the team helped theough the complete process best experience I have had buying a home
Hard workers and always willing to help.
I can’t say enough good things about my experience with Veterans United and my loan officer. They were extremely helpful, knowledgeable, and supportive throughout the entire process. They took the time to answer all of my questions, explain everything clearly, and make sure I understood each step along the way.The home-buying process can be stressful, but their communication, patience, and dedication made everything so much easier. I always felt like I had someone in my corner who genuinely cared about helping me succeed.I truly appreciate all the hard work and extra effort they put in to make this experience as smooth as possible. I would highly recommend Veterans United to any veteran looking to purchase a home. Their team goes above and beyond for their clients.
Veterans united was a big help. Help me with everything I didn't know. We can't be any happier with our new home.
The communication was prompt and courteous throughout the process.
Couldn't have asked for a better lending team.
Everything was great.just thought the closing costs were high.
Ready to see for yourself?
Experience first-hand why 380,164 homeowners give us a perfect score!
Everyone in the team was very knowledgeable, helpful and patient even when I was getting a little anxious about finding a home. The one-stop-shopping concept works wonderfully, as I am new to the state and are and would know even where to start, the team provided me with all the information I needed. The team was outstanding!
Our loan officer Hiedi and her team were amazing! Communicated well and frequently to make sure we weren’t feeling lost. Always answered questions without over explaining. We felt extremely well prepared and informed on every step of the process.
Stephen and his team provided an outstanding home buying experience. This whole process can be overwhelming at times, but they were gracious and helpful every step of the way. The myvu portal provided a streamlined and organized access point for everything involved with the loan process. With a document database and personalized objectives, I had everything I needed in one place including information for setting up utilities and movers.
Every one was super helpful. I had a great experience working with everyone.
I cannot sing Rob's praises enough; whenever I emailed and/or called him, his response was timely, efficient, and knowledgeable.
As a matter of fact, the collective team at Veterans United was very supportive throughout this challenging process. Me and my wife would like to take this time to thank you all very much!
This is the second home I purchased using veterans united. Johnathan Lucas was easy to work with however his team wasn’t. Too many times I had to resend documents with one member saying I’m good and the next saying it’s not there until the file was reviewed. There was no communication amongst members and they made an already stressful situation worse. Even my realtor and the seller of my new home complained multiple times about the lack of communication with veterans united. The first home I bought was a breeze which was why I used veterans united a second time. I don’t think I’d be as sure next time.
Response from Veterans United
Hi Benjamin,
I really appreciate you choosing Veterans United for a second time, and I’m sorry this experience didn’t live up to the first one. Buying a home is stressful enough without having to resend documents or wonder whether everyone involved has the same information.
I’m glad to hear Jonathan was easy to work with, but I understand how frustrating the communication between the rest of the team must have been, especially when your realtor and seller were also having difficulty getting the information they needed. You came back to us because your first experience went so smoothly, and I’m disappointed that this time left you questioning whether you’d choose us again.
I’d appreciate the opportunity to learn more about what happened and make sure your feedback is heard. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
