Veterans United was professional and helpful throughout the entire process. Levi L. and the team were responsive and answered all my questions along the way.
This is our second time using Veterans United to purchase a home, and the experience has been outstanding both times. The Veterans United portal and to-do checklist make the process incredibly organized and easy to navigate, helping ensure everything stays on track.
A special thank you to our loan officer, Sydney McFall. She helped us purchase both our first and second homes, and we couldn’t have asked for a better experience. Sydney is knowledgeable, professional, responsive, and genuinely wonderful to work with. She takes the time to answer questions and makes what can be a stressful process feel much more manageable.
We truly appreciate Sydney and the entire Veterans United team for their support and dedication. Thank you for helping make our home-buying experience such a positive one!
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
Marcus Crossgrove was Excellent and his team . Marcus worked with us for over a year and helped us with our credit until it was time to purchase a home . He was awesome ! He put a team together for us and everybody checked on us and answered any questions or concerns we had through the process
I put off buying a home for over 20 years. It was too confusing and overwhelming. I finally reached a point where it could not be out off any longer and the thought of it just terrified me. The team at Veterans United made the process as easy as it could be. Every step was explained thoroughly to me and the team checked in often to see if I needed help and how I was progressing. The hardest part was finding the right house. I should have taken this step 20 years ago.
There is a real lack of communication. I had no instructions or anything about what to do during closing day despite me trying to get in contact with my loan officers.During the closing process I had no representation and the only physical thing I was able to see from VU was the gift box that was sent. Such such an emotional moment, I had no person guiding me and was essentially playing phone tag for 3 months. Last minute 48 before closing was told that the insurance stuff I had that you guys set us up with wouldn't work and needed to speedily find someone else.Fees were astronomical compared to friends who used different VA loan companies
Response from Veterans United
Hi Kimo,
Thank you for sharing your feedback. I'm sorry to hear that your experience left you feeling unsupported during such an important milestone.
I understand how disappointing it would be to struggle to reach your loan team, feel uncertain about what to expect on closing day, and not have the guidance you needed throughout the process. Buying a home is a significant and emotional moment, and it's important to feel informed and supported every step of the way. I'm also sorry to hear about the last-minute insurance concerns and your frustration regarding the costs associated with your loan.
I'd like the opportunity to learn more about your experience and review your concerns. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
I cannot be more pleased with all the help that was provided.
Veterans united was a big help. Help me with everything I didn't know. We can't be any happier with our new home.
I couldn’t recommend Veterans United enough. Kenny and the team made our home buying process very smooth and was very responsive at all times. I genuinely feel like Kenny had my family’s best interest at heart and was more than sincere in his words and actions. Thank you to Kenny, Amanda, Max and everyone at Veterans United to help us with purchasing our dream home. We will always be grateful!
I’ve used VU in the past and the experience was fantastic so of course when it was time to buy again I came back to VU. Again another 10 out of 10 service. My whole loan team was amazing. Amanda, Nicole, and Crosby were such a delight in helping with everything we needed. Home buying made simple with VU.
This has been the best team ive ever worked with. Could not ask for a more efficient, helpful team!
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AMAZING,AMAZING,say it over and over a gain thousnd of times,and you would not come close to showing, how these workers,,these angels from heavon,have more faith in us then we do ourself,they beleive in our dreams along with us ,they make beleivers out of us if they can not fullfill our dreams no one can thank you.
Stephen and his team provided an outstanding home buying experience. This whole process can be overwhelming at times, but they were gracious and helpful every step of the way. The myvu portal provided a streamlined and organized access point for everything involved with the loan process. With a document database and personalized objectives, I had everything I needed in one place including information for setting up utilities and movers.
Ben was great to work with.
Paul answered every call ! He was amazing.
This is my second time using veterans united and similar to the first it was a great experience. The team was great at communication and made the process very simple.
