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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
21,144 reviews
798 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 21,144 reviews from Virginia

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5 out of 5 Stars

The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!

headshot image of Stacy Barton

Loan Officer: Stacy Barton

NMLS# 2407580

5 out of 5 Stars
headshot image of Ali Schellenberg

Loan Officer: Ali Schellenberg

NMLS# 759461

5 out of 5 Stars
headshot image of Jeremy Landrey

Loan Officer: Jeremy Landrey

NMLS# 1575756

4 out of 5 Stars
headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars

Working with Veterans United has been an absolute pleasure. Normally, the home loan and home buying process is complicated, confusing, and overwhelming- especially when buying a home from across the country. However, everyone on the VU team was proactive in reaching out and helping me through the process step by step. They even helped me set up home insurance and services, and my lender came to my home inspection so we could meet in person. I highly recommend their services to anyone looking to buy a home- they not only set the bar for lenders.... they exceed it!

headshot image of Nina Paddock

Loan Officer: Nina Paddock

NMLS# 2167201

5 out of 5 Stars
Photo submission from Gaberial H.

Great team that made home buying hassle free and went above and beyond to help wherever and did great on explaining and walking through the home buying process. 11/10 recommend VU

headshot image of Bert Shaw

Loan Officer: Bert Shaw

NMLS# 1990203

5 out of 5 Stars
headshot image of Nina Paddock

Loan Officer: Nina Paddock

NMLS# 2167201

4 out of 5 Stars
headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
headshot image of Mike Giaimo

Loan Officer: Mike Giaimo

NMLS# 2020184

5 out of 5 Stars
headshot image of Keegan Haines

Loan Officer: Keegan Haines

NMLS# 1955200

5 out of 5 Stars
headshot image of Matt Torres

Loan Officer: Matt Torres

NMLS# 1094594

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5 out of 5 Stars
headshot image of Collin Cochran

Loan Officer: Collin Cochran

NMLS# 2128747

5 out of 5 Stars
headshot image of Jeremy Henry

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

5 out of 5 Stars

The loan officer and team were great! Was able to move things along very quickly and was there for us every step of the way!

headshot image of Drew Alexander

Loan Officer: Drew Alexander

NMLS# 1407112

5 out of 5 Stars
Photo submission from Rhianna H.

I'm very glad I chose Veterans United to purchase my first home. The whole home buying process seemed very overwhelming but they somehow made it understandable in bite size pieces. I was super anxious and lost at the beginning and they held my hand at each step. With their insurance brokerage, I found cheaper auto, home, and flood insurance.

headshot image of Cara Musick

Loan Officer: Cara Musick

NMLS# 1435899

5 out of 5 Stars

Every step I the process went smoothly and we had excellent support from every member of the team helping us.
Made this an easy buying, financing and closing process.

headshot image of Collin Cochran

Loan Officer: Collin Cochran

NMLS# 2128747

4.5 out of 5 Stars
headshot image of Kelly Bivens

Loan Officer: Kelly Bivens

NMLS# 2071882

5 out of 5 Stars

Shane Lowe and Kari Frank were amazing to work with. They helped with the unique technology Veterans United utilizes in the refinance process. I would recommend Veterans United to anyone looking to buy a home.

headshot image of Shane Lowe

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars

We had a great experience working with Jason as our lender. He was incredibly responsive, always taking the time to answer our questions and walk us through each step of the process. That level of communication made a huge difference. Jason consistently checked in with us throughout the entire process, which made everything feel smooth and supported from start to finish. He was always easy to reach, whether by call, text, or email, and we truly appreciated how accessible he was. Beyond that, he was kind, patient, and very informative—never making us feel rushed or overwhelmed. We felt confident and well taken care of the entire time. We would absolutely recommend him to anyone looking for a reliable and supportive lender.

headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars

My team was amazing. They checked up on me, encouraged me and helped me through the home buying process in a way that made me feel welcomed.

headshot image of Alex Horn

Loan Officer: Alex Horn

NMLS# 2147323

Ready to see for yourself?

Experience first-hand why 363,495 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars
headshot image of Matt Turner

Loan Officer: Matt Turner

NMLS# 1953552

5 out of 5 Stars
headshot image of Karson Hill

Senior Loan Officer: Karson Hill

NMLS# 1997207

5 out of 5 Stars

My overall experience was amazing! The customer service was exceptional! The process was clear, fast, and smooth. I was updated and explained everything every step of the way!

headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

4 out of 5 Stars

They made the process quick and easy with extremely fast turn around times! Not an ounce of issues!

headshot image of Wendy Edde

Senior Loan Officer: Wendy Edde

NMLS# 1200036

4 out of 5 Stars

I would recommend Veterans United to my friends and family because Joe Choi and his team were fantastic though out the entire process. I was with another loan company before and I didn't feel my mortgage was safe with them so I came back to Veterans United Home Loans and lowered my rate and payments. I will stay with them from now on out.

headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Photo submission from Reginald F.

We really appreciated being treated so special through the whole process! Most importantly they listened to what we had to say and acted on it! We were at peace with the team!

headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars

Justin, Tayla, Kimberly were nothing short amazing through the whole home buying process. Highly recommend the team to anyone in the home buying market! We couldn’t have done it without them.

headshot image of Justin Miller

Senior Loan Officer: Justin Miller

NMLS# 2102284

5 out of 5 Stars
headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

5 out of 5 Stars
headshot image of Brandon Elkins

Loan Officer: Brandon Elkins

NMLS# 2029680

5 out of 5 Stars

Everything went super smoothly. They were always available to answer any questions I had and the customer service team is a 10/10. They really do care about what they do.

headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

5 out of 5 Stars
headshot image of David Kohnle

Loan Officer: David Kohnle

NMLS# 167765

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