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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
20,947 reviews
749 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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4.9 out of 5 Lending Tree logo
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 20,947 reviews from Virginia

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5 out of 5 Stars

Justin and the team were very attentive and proactive with communication throughout the loam process. Justin and Mike were very available to walk me through the numbers, address concerns and work to achieve my goals. As a first time home buyer, I couldn't ask for a better team.

headshot image of Justin Miller

Senior Loan Officer: Justin Miller

NMLS# 2102284

5 out of 5 Stars
headshot image of Kris Ball

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars

As a first time homebuyer, I really didn't know where to turn. Veterans United made it easy and turned an overwhelming experience into a "that was easy" moment. Almost "too easy" was what I said to the awesome duo of Colin and Ofelia who walked us through the loan process with ease. Impressive was the response time from a simple email to receiving a phone call in minutes, if not seconds, from Colin. They also did not disappoint in lining us up with an awesome Realtor in Jan Allen whose experience and insight for a first time homebuyer was invaluable. All around, I couldn't speak more highly of my home buying experience in what we perceived was going to be a scary process.

headshot image of Colin Vaughan

Senior Loan Officer: Colin Vaughan

NMLS# 2291856

5 out of 5 Stars

From my first inquiry to signing the final documents, Veterans United was engaged and supportive every step of the way. To top it off, we were greeted with a thoughtful home‑warming gift when we walked in for closing—a wonderful touch that really stood out.
Beyond the excellent customer service, I received the best deal available on the market at the time, with minimal fees and charges. I would confidently recommend Veterans United to my family and to anyone interested in using their VA home loan benefit.
Thank you for everything! 🙂

headshot image of Nicholas Staudenmyer

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars
headshot image of Schandler Rogers

Loan Officer: Schandler Rogers

NMLS# 2312103

5 out of 5 Stars
Photo submission from Rhianna H.

I'm very glad I chose Veterans United to purchase my first home. The whole home buying process seemed very overwhelming but they somehow made it understandable in bite size pieces. I was super anxious and lost at the beginning and they held my hand at each step. With their insurance brokerage, I found cheaper auto, home, and flood insurance.

headshot image of Cara Musick

Loan Officer: Cara Musick

NMLS# 1435899

5 out of 5 Stars
headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

5 out of 5 Stars

Great support.

headshot image of Brian Flanigan

Loan Officer: Brian Flanigan

NMLS# 1068745

5 out of 5 Stars
headshot image of Greg Wiele

Loan Officer: Greg Wiele

NMLS# 1374334

5 out of 5 Stars

Bobby Moss and his whole team -especially Lynette- were wonderful to work with. They answered all of our questions and returned all emails and phone calls quickly.

headshot image of Bobby Moss

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars
headshot image of Melissa Kunkel

Senior Loan Officer: Melissa Kunkel

NMLS# 1318473

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5 out of 5 Stars
headshot image of Katelen Schnell

Loan Officer: Katelen Schnell

NMLS# 2715755

5 out of 5 Stars

Rich and his team are absolutely amazing. Their teamwork made my dreams work! I love would recommend his team to complete strangers as long as they are Veterans or Active Duty.

headshot image of Rich Pauls

Loan Officer: Rich Pauls

NMLS# 2002773

5 out of 5 Stars
headshot image of Seth Thompson

Loan Officer: Seth Thompson

NMLS# 1206491

5 out of 5 Stars
headshot image of Harry Basnight

Loan Officer: Harry Basnight

NMLS# 1428692

5 out of 5 Stars
headshot image of Justin Miller

Senior Loan Officer: Justin Miller

NMLS# 2102284

5 out of 5 Stars
Photo submission from Reginald F.

We really appreciated being treated so special through the whole process! Most importantly they listened to what we had to say and acted on it! We were at peace with the team!

headshot image of Max Carratura

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars

Austin Butler was there all the way to the end! Great and easy to communicate with, had my best interest in hand, and made the difficult and stressful process easy!

headshot image of Austin Butler

Loan Officer : Austin Butler

NMLS# 2703745

5 out of 5 Stars
headshot image of Blake Weisenfelder

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars

Outstanding service

headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars
headshot image of Bailey Ganz

Loan Officer: Bailey Ganz

NMLS# 1887649

5 out of 5 Stars
headshot image of Aaron Guinn

Loan Officer: Aaron Guinn

NMLS# 2079487

Ready to see for yourself?

Experience first-hand why 359,256 homeowners give us a perfect score!

Check My Eligibility
5 out of 5 Stars
headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

4.5 out of 5 Stars
headshot image of Andrea Rice

Loan Officer: Andrea Rice

NMLS# 1123296

5 out of 5 Stars
headshot image of Dalton Verret

Loan Officer: Dalton Verret

NMLS# 2609978

5 out of 5 Stars

I’m very satisfied with the guidance Melissa Kunkel has provided me. She’s very attentive and promptly responds after every texts/call. Down to Earth and very informative. Thank you Melissa.

headshot image of Melissa Kunkel

Senior Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
headshot image of Jeffrey Ferguson

Loan Officer: Jeffrey Ferguson

NMLS# 201868

5 out of 5 Stars
Photo submission from Joshua D.

Veterans United made a dream come true that I thought was impossible! I stepped into the home buying process with no knowledge, and now I feel confident and comfortable with everything that has happened throughout the process. From the very beginning to the day I received the keys to my home, Veterans United blew me away. I highly recommend Veterans United!

headshot image of Aaron Chisum

Loan Officer: Aaron Chisum

NMLS# 1520505

5 out of 5 Stars
headshot image of Melissa Kunkel

Senior Loan Officer: Melissa Kunkel

NMLS# 1318473

5 out of 5 Stars
headshot image of Trey Barrow

Loan Officer: Trey Barrow

NMLS# 2091070

5 out of 5 Stars

Mrs. Wendy Edde and her team were superb and tried their best to help me close as fast as possible even through the holidays.Could not have wished for a better experience. Thanks

headshot image of Wendy Edde

Senior Loan Officer: Wendy Edde

NMLS# 1200036

5 out of 5 Stars
headshot image of John Lyman

Loan Officer: John Lyman

NMLS# 47945

5 out of 5 Stars

10/10 highly recommend. The had the best experience buying a home with Veterans United.was it stressful yes but overall I’m happy and I got the house. James Walrod was phenomenal. James followed up every week even after my file went over to the underwriting team. He explained the process and made sure I knew what was going on. James also gave heads up if changes were made. I still closed on schedule and James came for my closing which was very nice. I am so happy and grateful for his kindness, patience and professionalism.

headshot image of James E. Walrod

Loan Officer: James E. Walrod

NMLS# 260324

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