Jhonny is great! All the new processes automated systems, HORIBLE. the multitude of steps and un clearness in the process, was not pleasant. Compared to past loans with Veterans United and IRRL The process in this one was not pleasant. Employees was great. Ty
I honestly was really disappointed. Poor communication, poor customer service, always waiting till the last minute to request additional information, in gerneral not knowing the specifics of my loan before calling or sending emails. Needless phone calls in the middle of the work day. 1st house deal fell through after a lot of fumbles and we still received a "Welcome to your New Home" gift. Made my wife really upset and in general was a really dumb mistake on their part. Just because it says veterans doesn't mean its the best place for veterans. Pick another company if you prefer not having additional stress with your home buying experience. All in all I still got a home, but it was mostly on the shoulders of my realtor.
They were truthful, polite and got the job done!
Thank you to Bill and his team for helping us with our first home!! Their constant communication and effort really helped us feel at ease during the whole process!!
It was great working with this whole team. We were able to purchase our home quickly! Communication was outstanding..Thanks!
Casey was wonderful. Very responsive and relatable.
Hayden was very helpful during a stressful time.
Very great communication, and availability to talk whenever I called.
Wish we would of gotten all of our goals at once instead of a couple at a time.
Rob and Cara were both fantastic. Kept me informed and got back with me when I needed something.
Albert, you and your entire team are outstanding. We never thought this would come to fruition, but you all made it happen. We are forever grateful. Everyone was a pleasure to work with and everybody was very helpful. I will highly recommend your company and you folks to anyone that I know that is looking to go with a VA loan for a home purchase. Thank you again, Eric Roush.
Our team was excellent!
Matt & his team Logan & Alex went above & beyond! They were able to close on my new home 7 days earlier, in time for movers to get me in before holiday weekend! They were in constant communication via text, email, & phone conversations! Answered all of my questions & were very knowledgeable in their work! Thank you all so much for making this so streamlined with your To do lists! Anytime I had a question I would get my answer directly! Thank you again & enjoy your holiday weekend!
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Macenzie was very helpful throughout the process. In fact, during closing there was an issue with the final figures, it was taking two hours, I finally had to make a call to Macenzie to get the problem resolved. She saved the day, I was ready to cancel the deal.
This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.
Mike and Lindsey were great! Promptly answered my questions and kept the loan process on track. Easy closing!
It was stressful at times but that was because I didn't understand how everything works, but Mary was pretty awesome at explaining things and calming me down.
