Kendal Haun was fantastic help. Made the process easy
Veterans United is a great company to have to purchase the home of your dreams. They will walk you through the process to make it as smooth as possible. A great team of people will always keep you updated on what they are doing and what you need to do
Kris and the VU team made the loan process understandable and helped to accomplish all the
To-do's in an easy manner,always staying on top of things. I would definitely recommend Veteran's United to all vets looking to purchase a home.
Thank you all🇺🇸🇺🇸
10 out of 10 Everytime I work with Veterans United. They really do care
Great service
Liked the app made everything very easy
Winsor Cooper, wow I can't say enough about him and his team. Every question answered and ever fear dissolved. Thank you Mr. Cooper and Veterans United.
From the moment Nick picked up the phone until the day we closed, my experience was top notch. With warmth and sincerity the team helped me through this process like I was more than just another home buyer, I was family. Thank you for making me feel so comfortable in my home buying experience. I will be recommending this company to anyone that is looking to start their home purchase journey! God bless you all!Warmest regards,
John Price
100% recommend Veterans United! Made everything so easy!
I have nothing but the highest opinion of the entire team that helped me with this process from start to finish. They have been nothing but professional, informative, and timely in responses to questions I had.
Thank you from the bottom of our hearts in making our family’s dream come true! We are so excited to finally be in a place we can call our Home! When the time comes for us to move...if that day comes again, we definitely will know who to contact.
I complied with everything they requested. Then things changed. Every thing had to be done over, in different average. The changes were always at the last minute putting my wife in a constant fear the loan wouldn’t go through. My wife is 79 years old. She did not need this stress.
Truthfully, just really long gaps between communication to and from the underwriter - to me it seems like there are too many cooks in the kitchen. Rachael was pleasant :)
Response from Veterans United
Hey Donald,
Thank you for the honest feedback. I’m sorry the communication throughout the underwriting process felt inconsistent and left you waiting for updates at times. I can understand how frustrating long gaps in communication would be, especially during such an important process.
I’m glad to hear Rachael made a positive impression along the way, and I’ll be sure to share your kind words with her and the team. Feedback like yours helps us better understand where we can improve the experience for future homebuyers.
If you’d ever like to share more about your experience, I’d appreciate the opportunity to connect. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
