The experience was educational and awesome at the same time! Kennedy and is TEAM are the best. Strongly recommend Veterans United at any given day.
Great responsiveness and communication. Our refinance process went smoothly and efficiently. It was a pleasure working with Brad! Mahalo!
Joan and John
Great service
Tanya and the group that assisted her, went over and beyond my expectations. Even when I was an absolute pain and asked thousands of questions, she remained the utmost professional ensuring that I understood the process.
Excellent Job .
Hands down, best service and relationship to assist a homebuyer. Receiving my loan approval was transparent and timely. Their app and communications were simple and streamlined.
This is my second time working with Veterans United and it has been a 10/10 positive experience two times in a row. The first time my initial loan company fell through when it was time to make an offer and Jeanette came through to save the day after being recommended by my real estate agent for my first go around.My second go around I had Tory Tuttle who was extremely informative, professional, and always radiated positive energy. I already came in wanting to purchase a property and Tory was essential in ensuring I had done my due diligence when it came to rates, purchase price vs. income, and weighing my relevant financial factors before making the final decision.Tory worked all days of the week to ensure I had everything I needed and that all documents were received and sent in my convenience in time for closing with zero delays. She even caught minor clerical errors in the contract between the seller and myself.10/10 would want Tory again as a loan officer!
I would 100% recommend the experience smooth and easy to understand/ complete tasks throughout the process. Being able to buy a property at 20 years old is a great accomplishment but would not have happened without Veterans United! The only negative I have to say is about a delayed closing our date was pushed back because there was a misunderstanding about my husbands arrival date to Hawaii, misunderstanding happen all the time and it is totally okay but I am unpleased with how it was handled. After being told that our closing date was being pushed back due to the mistake that was made by the veterans united team there was no accountability or empathy for the situation it put myself and my husband in, we ended up having to cancel and re schedule all utilities that were set up for the original closing date, we had to cancel our delivery’s to our new home that we’re scheduled to be delivered on the original closing date and we had to pay for more days in the hotel ($280) per night luckily it was only for 4 days which is not bad however the situation could have been a lot worse and the least we could have gotten was an apology.
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Jen and team answered all of our questions to make the process easy and understandable. Their professional and embracing demeanor made it easy to have all of our paperwork done as well as keeping us in the loop on any outstanding issues. Overall, easy to work with throughout the process.
Veterans United has been a great experience. Working with Jaimie along side with her team made me feel a little less anxious because i knew i was in good hands. Highly recommended.
Alex is the most courteous and all knowing loan officer we had ever worked with.
The entire process from initial contact to closing was nothing short of amazing and efficient. Brad supported us and kept us up to date every step. Now that we have closed on our new home, Brad stays as our partner and support! This is incredibly valuable and gives us an added sense of security and trust.Thank you! VU!
Everything went smoothly and I am very happy with my experience and getting approved.
I appreciate Weiwei and Phil going above and beyond to help us with our first home purchase. During the initial search, checking on homes we were interested in and making the arrangements for viewing.
Phil made us feel very comfortable from our very first meeting and showing, up into the purchase of our home. Phil being "Local" was a plus.
