Every member of the team that I had encountered was nothing but kind and willing to help! They even got me great deals on house services and lots of discounts! I will be recommending using them to all my friends and fellow service members
Awesome job, made process easy from beginning to end! Communication was excellent at every step way. We love our new home, and we thank Alex and the team for making it happen! Would definitely recommend to anyone looking to buy a home, especially Veterans! Thanks again!
My entire team was very helpful, responsive, and accurate with any information or questions I may have needed. They really stayed on track and task to make the process smooth.
The veterans united app is my favorite part about the company. It makes viewing your documents, viewing the loan progression stages, & getting updates quick and easy to understand. They even have built in lessons to teach about the stages as you go!
When you open the portal to pay your monthly mortgage and the message says "sorry, we're not functioning" you will never ever get a good reference or referral.
Response from Veterans United
Hey Marie,
I’m really sorry you ran into that kind of issue when trying to make your mortgage payment. That’s not just inconvenient—it’s stressful, especially when you're trying to handle something as important as your home.
Tech problems like that shouldn’t stand in the way of getting things done, and I get why that experience left a bad taste. If you’re still having trouble or just want to talk through what happened, our Client Advocate team would appreciate the chance to connect. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST.
Thanks for the feedback—it helps us know where we need to do better.
The team was super fast in getting everything processed and very helpful on helping me understand everything about the loan
Great customer service and detail to attention!!
Thank you so much!
From start to finish, Jason and Megan were absolutely incredible throughout my home buying journey with Veterans United. Buying a home can be overwhelming, but they made the entire process smooth, supportive, and stress-free.Jason was not only knowledgeable and responsive but also extremely patient in explaining every step of the mortgage process. He ensured I understood my loan options and what to expect next, which helped me feel confident in every decision I made.Megan was equally amazing—organized, attentive, and always one step ahead in making sure my documents were complete and submitted on time. She was quick to answer questions and kept everything on track, even when unexpected things came up.What I appreciated most was how both Jason and Megan made me feel like a priority. They treated my home purchase like it mattered—not just another file in a stack. Their professionalism, kindness, and dedication truly stood out.
The entire process was simple and easy to follow. Kim was great, very prompt on her responses and knowledge.
Thank you so much for everything. Tom and his team knocked it out of the park
Very friendly and helpful staff. Highly recommended.
Matt, Elizabeth , Phoebe, and Amanda on my loan team were awesome! They were very responsive, informational and allowed this process to be smooth and stress free for me and my family. Thanks to you and Veterans United! We look forward to working with you in the future and recommending people to you.
Overall, working with Veterans United has been a very rewarding and interesting experience.
Outstanding experience. Corey and his team made this an incredible experience. They were eager to help with any issues or questions even after hours. We are beyond pleased with the team we got the opportunity to work with.
On the ball. Totally professional,.
The whole process is smooth and fast.
Number one.
Gold Stars for the whole team.
Thanks y’all!
God bless.
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Buying my first home with my fianc
Tony and his team were amazing throughout the whole process.
Brad worked so hard!! Thank you so much.
This has been the best experience! Y’all made it so easy for us buying a new home. My Wife and I have been married for 20 years this year and she’s finally getting her dream home. The professionalism and courtesy that you guys have shown us during this process is just incredible. I can’t thank the team enough for everything they did to make this happen.
