Great job keeping us updated and informed!
I was very impressed with the Team at Veterans United keeping use informed and up to date with entire process, and walking use through all the Documents to get everything done in a timely manner. I would Strongly Recommend a Veteran to use Veterans United for there Home Loan, the Teams there are Incredible.
Absolutely fantastic team to work with, made the process beyond easy.
Hell yeah I would recommend veterans United for every veteran and knowing now how easy and amazing that your team is during the process I wish and hope that every veteran who has the opportunity takes advantage of this
I pray my home owning path crosses with Veterans United again, because as a first time home buyer, the process was easier than everyone tells me. Thanks again VU
Dustin was absolutely incredible to work with, he was always helping me find answers and made buying my home as painless as possible. The only stress i had in this process was renting a uhaul and loading and unloading my belongings. Dustin needs a raise!
This was, unfortunately, a very frustrating experience for a nearly $500,000 transaction.I initially connected with Jeremy months before purchasing and specifically reached back out once we unexpectedly went under contract. I was told my realtor would be reaching out, but over 30 days passed without Jeremy and my realtor ever connecting, and I only discovered that myself after proactively checking in with my agent. At that point, we were within days of potentially losing our financing contingency and risking a $10,000 earnest deposit. I ended up coordinating communication between the parties myself just to keep the transaction moving.Communication throughout the process was consistently poor. Questions were often answered with only a few words and little to no explanation, which forced me to independently verify numbers, timelines, and next steps throughout the transaction. Important information that should have been communicated proactively repeatedly had to be requested multiple times.In the final days before closing, we received multiple revised Closing Disclosures at once with changing numbers and no explanation regarding which version was final. We also had to repeatedly ask for basic closing information, including instructions for how funds needed to be delivered, despite closing being only days away.At closing, there were also issues with incorrectly dated and notarized documents that required last-minute correction in order for funding to proceed.The loan ultimately closed, but the overall process was disorganized, reactive, and far more stressful than it should have been. For a transaction of this size, I expected significantly stronger communication, coordination, and professionalism.
Response from Veterans United
Hey Matthew,
Thank you for taking the time to share such detailed feedback. I’m very sorry to hear how stressful and frustrating this experience felt, especially during such an important purchase. Clear, proactive communication should help create confidence throughout the process, and it’s understandable that repeated gaps in communication and uncertainty around next steps would leave you feeling unsupported.
I’m also sorry for the confusion surrounding the Closing Disclosures and final closing details. Receiving multiple revised documents without clear explanations, especially so close to closing, would understandably add unnecessary stress to an already significant transaction. I can also appreciate how concerning the last-minute document corrections at closing must have felt.
While I’m glad the loan ultimately closed successfully, I understand why the overall experience did not meet your expectations. Your feedback regarding communication, coordination, and responsiveness is important, and I’d appreciate the opportunity to learn more about your experience directly. If you’re open to speaking further, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Overall it was a great experience. I know VU has been working with my wife the last few years to help get our credit on track. Without you guys this wouldnt have been possible. Thank you so much. Also I really loved the 2nd relator you set me up with, Shannon. He was amazing to work with and really helped make the process go smooth.
Rick Bridgeman was great to work with including his team. I have bought every house with him.
My team was amazing. Thanks to all involved!
