While our loan coordinator was very on top of things and in contact regularly, our loan officer was not. We often got last minute notice that documents were needed the last day, but the request for the documents had been in the system for over a week. If it wasn’t for us calling, or our loan coordinator Jordan reaching out to us, we would not have been able to close on time. Our loan officer and loan coordinator did not seem to be in regular touch with each other and often times came us mixed information. This made the process feel more rushed and confusing. While our experience wasn’t awful, the lack of communication and last minute notice was frustrating and forced scrambling on our end.
Response from Veterans United
Hi Aaron,
Thank you for sharing your experience. I’m glad to hear Jordan stayed engaged and communicative throughout the process, but I’m sorry the overall coordination and communication left you feeling frustrated and rushed.
I can understand how stressful it would be to receive last-minute requests for documents, especially when it seemed those requests had been pending for some time. Conflicting information and inconsistent communication between team members can make an already complicated process feel confusing and overwhelming, and I’m sorry that added unnecessary pressure leading up to closing.
While I’m happy you were ultimately able to close on time, I understand that doesn’t erase the frustration you experienced trying to keep everything on track. Your feedback about communication, follow-through, and internal coordination is important, and I appreciate you taking the time to share it.
If you’d be open to discussing your experience further, I’d encourage you to reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Billy and his team is wonderful to work with. They go above and beyond to get you where you need to be. We had a little hiccup at the end with the closing documents and Billy was on top of it and we got it finished up within 24 hours. Great team.
Working with Reed and the Team at Veterans United was exciting and a delight to have a group of top-notch professionals working toward one common goal-our homeownership.Never were there days of frustration or uncertainty working with this amazing team, who often anticipated our needs with a ready solution and found everyone always attentive providing excellent customer service with each interaction.The Veterans United Team was Magnificent!Thanks again for assisting us becoming homeowners.
It was as close to painless as it possibly could have been, they've awesome. I was on a very tight schedule a d they made it happen.
Hannah and my whole team were amazing and answered every single question I had.
All I can say, is that if you’re lucky enough to get Mike on your team, your experience will be even better. Veterans United Home Loans is seriously the best loan company to go through and they really have your back. They answer your questions and don’t abandon you when you’ve locked in a home and are closing or in that process. They’re supportive and answer all questions quickly and take care of a LOT of things on their end to make your life easier. I will always recommend. Thank you for helping me obtain my forever home, because I’m so tired of moving constantly and so is my family. You gave us that peace.
Cole ant team made this experience extremely easy and efficient! Personally I would highly recommend this company to anyone purchasing a home. I’m beside myself on how well this turned out.
You were dedicated to assuring that I had a good experience. Your staff was very attentive to our needs. Thank you!
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In general, I appreciated working with Veterans United very much. My only issue was that I would have preferred to pay the homeowner's insurance myself rather than it be attached to the escrow.
I had a pleasurable experience with Veterans United and even after closing on the home, they said they would be there for any questions I would have. My whole team has been great even through the delays by the seller. I would recommend Veterans United to any veterans looking to use their VA loan to buy a house.
The whole team with United was very awesome. I will tell other Veterans about you. Thanks
John and the team were outstanding during the loan process. By far the best experience I have ever had with a mortgage company.
