If you're a veteran wondering where to start your home-buying journey, I can't recommend Veterans United enough. Buying our first home came with unexpected challenges, but we never had to face them alone. No matter how many questions or phone calls we had, our team—Ben, Patrick, Missy, and Brett—guided us with incredible expertise, patience, and kindness. Their support was instrumental in helping us achieve our dream of homeownership.They also connected us with an outstanding local real estate agent who understood the VA loan process inside and out, making every step feel seamless. We never felt like just another loan—we felt genuinely cared for.Today we're settling into our first home, building a future filled with peace, joy, and community, while our pups are having the time of their lives in their new yard. Thank you, Veterans United, for helping turn our dream into reality. We are forever grateful.
It was as smooth of a process as i could ask for.
Tim and Sarah both were tremendous help and I cannot thank them enough.
The entire Veterans United team kept everything organized and on track so we could finally have a beautiful home of our own. We never thought it would happen -- certainly not as quickly and painlessly as the experience was. We will be eternally grateful. Thank you so much!
Everyone treated us like gold. Couldn’t ask for better people
The whole team was very helpful.
Josh Bowles was very responsive and helpful throughout the home-buying process.
Be ready for more 20 questions, however, Veterans United we'll gladly help you through it VU is there to help through any stress you may have with home buying journey.
Thank you to Veterans United for helping us through our home buying process. When we had questions or concerns they were there to help us.
I was pleased with the prompt service I received with Veterans United. The paperless contact system works very well to accomplish the details required with loan approval! Great Job!
They did an amazing job and worked with me through the end.
Way to many hands in the pot. Never know who youre talking to. I had 0 communication about an issues with my first Appraiser. 2nd appraisals finally happened. Which ultimately did not allow me to close early. Someone from here told the Appraiser they didnt need the report until the 12th and I was hoping to close early. Ended up closing the 11th. I asked a few questions about issues an never got a response back. My realitor was left out of the loop a lot. People pay ALOT of money on fees and this was very excessive. Needless to say next time I will just be dealing with a local lender.
Response from Veterans United
Hey Cameron,
I’m really sorry this process felt so disorganized and frustrating. Buying a home is stressful enough without feeling like communication is scattered or unclear, and I can understand why being passed between multiple people, dealing with appraisal delays, and not getting timely answers left you disappointed.
I’m especially sorry to hear you and your realtor felt out of the loop throughout the process. Clear communication and setting proper expectations are incredibly important, especially when timelines around appraisals and closing dates can directly impact planning and stress levels. It’s understandable that not being able to close early added to that frustration.
I’d appreciate the chance to learn more about your experience and review what happened so your feedback can be shared with the appropriate teams. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Easy
I can’t say enough great things about United Home Loans. From start to finish, their team went above and beyond in every possible way. What could have been a stressful process felt smooth, supported, and genuinely cared for.
They were incredibly responsive, always taking the time to explain each step and making sure I felt confident and informed throughout the entire journey. No question was too small, and their professionalism and kindness really stood out.
What impressed me most was their dedication—they didn’t just do their job, they truly showed up for me. They worked hard behind the scenes to make everything come together, even when timelines shifted, and made sure I was taken care of every step of the way.
If you’re looking for a lender who is reliable, knowledgeable, and genuinely invested in helping you succeed, I highly recommend United Home Loans. They exceeded my expectations, and I’m so grateful I chose them!
Purchasing my home through Veterans United was a worry-free experience, and that meant a lot.
Everyone was very responsive and helpful whenever we needed anything.
We couldn’t be more pleased with the service we received!! Derek and Tori went avice and beyond and made the process seem like a piece of cake! They’re the best! Thanks a million!!
It was a long road due to many unforeseen obstacles...but Veterans United was patient and supportive throughout the process. Alex Herbel and his team were excellent to work with!
