Worse experience of my life other than the death of a loved one.
Response from Veterans United
Hey Margaret,
I’m so sorry to hear that your experience with us felt that painful. I can’t imagine how difficult that must have been, and I truly wish things had gone differently for you. No one should ever feel that kind of stress or disappointment during such an important moment in their life.
We take feedback like this very seriously and want to understand exactly what happened so we can learn from it and make things right where possible. My Client Advocate team would really appreciate the chance to connect with you and listen to your story in more detail. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
Quick and easy process
What can I say
The ENTIRE staff has made me comfortable and aware of everything that happened during the loan process of my new home
With the deepest appreciation I say “THANK YOU” Paul,Derick,Michelle and the entire staff
This world needs more caring people like these folks!!!!!
Gar
Veterans United is full of perfect people that help you out with your mortgage. Highly recommended saving me money every day and they keep looking out after you after you close.
The process was extremely smooth! Not only was our loan officer readily available even over the weekend for us to get real time info on houses we were looking at. Our loan processor as well was great to work with, quick with responses whether by email or text. We also had calls along the way from others with Veterans United to make sure everyone & everything was going smoothly and on track and offered additional help with knowing about other services Veterans United had to offer. I would 100% recommend!! Thank you Veterans United for making a very stressful time in our lives a bit less with the ease of the loan process!
Patient and professional with my loan. He kept me updated every step of the process. A pleasure to work with.
The staff around us during our purchase was extremely helpful and was always open to answering all the questions we had. Even though some of them were dumb questions.
I have it a 10 for the reason Nick and the team made the whole process easier and the app is really helpful.
I have worked with VU for a while and through the whole process it was a very non-stressful event. They were knowledgeable, polite and professional. Had plenty of down to earth conversations that showed they were human and not the common loan vultures.Would definately endorse for fellow veterans.
Amazing experience
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I really appreciate how helpful everyone is. I'm not good with computers and when I need help they're so helpful and DON'T sound angry when I really don't know what they mean. Patiently they walk me thru until I get it
Veterans united is awesome. They help you out with every step. My realestate agent loves to work with them. This is my second home and a refinance with them. I won't work with another company. Every last person has been great with me. They make calls for you if you can't do it. They will help you get the correct utility companies.
Veterans United did an awesome job. They helped get everything in order and were always Johnny on the spot with updates and to-do’s to keep the process flowing. I would definitely recommend them.
I would like to thank with much appreciation Candy and Amanda. They were the BEST. They were very professional and kind in the whole process. We really can't thank them enough.
