My team was absolutely amazing!
The team assigned to us was phenomenal. I would always feel confident knowing that there is a solid foundation underneath us through the whole housing buying process. At anytime I had questions they were available, professional, and answered all my questions. Their guidance was fluid and the stress was very minimal when purchasing our first house.Thank you so much for your constant support and education for this process.
EVERYONE works extremely hard to make sure you understand each step in the process and that you end up with your dream property.
ALWAYS available to answer your questions, even the "dumb" ones.
From the minute I called asking about them, until I closed, they were there: phone, text, email.
Their "assigned" broker was/is a dream to work with. She spent countless hours researching not only properties, but contractors (closing repair items.)
From one vet to another, you cannot go wrong with Vets United
The best experience ever, made the whole home buying experience painless! Thank you Josh and your team!
Everyone I've spoken to is very easy to work with. Even when I get distracted and need a reminder to complete a task.
This has been quite a unique journey to my first home buying experience. However, Kyle Upshaw was with me through every step, explaining what happens and what's about to happen. He was absolutely phenomenal when we were having a hard time with the Seller and their team. The team that I was assigned was phenomenal as well. But I would highly recommend to anybody that will listen.
I would use Veterans United every time I buy
Shane and his team are AMAZING!! They made the process feel safe and they were there to answer any questions that I had. I am forever grateful to them!
Another great loan experience with Veterans United. My refinance was easy peasy!
Madison Yant and her team were wonderful to work with. They made the process easy and less stressful and would recommend anyone that goes with VU, to work with them.
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The personnel (Sam and Julie) are wonderful to work with. Their patience, knowledge and explanation made for a smooth process. Exceptional service.
Just an amazing experience from start to finish. This normally lengthy process was made much easier by the team I worked with. Particularly Charlie, Brandon, and Amanda. Just wonderful customer service throughout.
The whole VU team was great to work with and made the process both fast and easy. Probably the smoothest home buying experience I’ve had.
the va inspector didn't check house very well have faucets in bathroom that don't work appliances that don't work countertop broken .All this should have been don and checked in inspection .The last house i bought the inspector checked water temp heater /ac all appliances everything .
Response from Veterans United
Hey David,
I’m really sorry to hear about the issues you’ve run into with your home after closing. That’s understandably frustrating, especially when you expected those items to be checked before purchase.
The VA appraisal looks only at the property’s overall market value and basic livability—it’s not the same as a full home inspection. A separate inspection is the best way to identify things like broken appliances or countertop damage before closing. I know that doesn’t change what you’re dealing with now, but I want you to know how much I understand your disappointment.
If you’d like, I can have my team take a closer look at your file and talk through what happened during the process. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is here Monday through Friday, 9 a.m. to 5 p.m. Central Time.
