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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

469,227

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 469,227 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Jake and his team made the buying house process so easy. They helped work through from day one until we closed. I highly recommend Jake and his team for purchasing a house.

headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
Would Recommend

Matt, Nikki and Rachel are the best

headshot image of Matthew Istwan

Loan Officer: Matthew Istwan

NMLS# 1565050

5 out of 5 Stars
Would Recommend

Jen did an outstanding job helping me to get a home. I’m so grateful. Thank you Jen H.

headshot image of Jen Huppert

Loan Officer : Jen Huppert

NMLS# 2596620

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Anderson

Loan Officer: Jeremy Anderson

NMLS# 1493972

5 out of 5 Stars
Would Recommend

From start to finish Paul, Michelle, Nicky and Alison....they're the greatest team I've dealt with...I've had a team before but we never made it through the first step...this team was with me till the end. Thanks alot to these guys im now a proud home owner.

headshot image of Paul Farnam

Loan Officer: Paul Farnam

NMLS# 2373411

5 out of 5 Stars
Would Recommend
Photo submission from John C.

I recommend Veterans United Home Loans for the purchase of a home. Daniel Perry and his loan team with Rachel made my home buying so easy, and his loan team did their job with 100% complete satisfaction. I could not have asked for a better loan team to work with, Daniel Perry along with Rachel always have my respect, and a Bravo Zulu for a job well done! I will recommend them to all my Veteran friends!

headshot image of Daniel Perry

Loan Officer: Daniel Perry

NMLS# 860457

5 out of 5 Stars
Would Recommend

This was an easy process.

headshot image of Gus Branda

Loan Officer: Gus Branda

NMLS# 1230865

5 out of 5 Stars
Would Recommend
headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend
headshot image of Ron Rowe

Loan Officer: Ron Rowe

NMLS# 2292095

4.5 out of 5 Stars
Would Recommend
headshot image of Darin Jobe

Loan Officer: Darin Jobe

NMLS# 1245880

5 out of 5 Stars
Would Recommend

Nick Holman and his team did an amazing job. Was available day and night. Answered all questions with professionalism and tenacity. Was able to make buying my first home very simple and easy and allowed me to get the best bang for my buck. Would recommend the team to anyone whether it be a first time home buyer or a multiple property owner. Very appreciative for all their hard work.

headshot image of Nick Holman

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

Wonderful folks worked with me the whole time and answered any and all questions I had patiently.

headshot image of Devin Cott

Loan Officer: Devin Cott

NMLS# 1938730

5 out of 5 Stars
Would Recommend

Veterans United and specifically Jake Frogge really went above and beyond to help me with my home purchase. It took three weeks from the first time I talked to Jake to close- I’m beyond impressed and would definitely recommend.

headshot image of Jake Frogge

Loan Officer: Jake Frogge

NMLS# 1143132

5 out of 5 Stars
Would Recommend
headshot image of Candy McGowan

Loan Officer: Candy McGowan

NMLS# 1222507

5 out of 5 Stars
Would Recommend

I had a great experience overall, and I want to take a moment to give a well-deserved shoutout to Justin Menard. I know this review isn’t specifically about him, but he played a major role in making the entire loan process go as smoothly as it did.Throughout everything, Justin was consistently responsive, knowledgeable, and easy to work with. I was going through a big transition getting out of the military while buying a home, and he made sure I always had a clear understanding of what was going on. Anytime I had questions, he took the time to break things down in a way that was straightforward and easy to follow.What stood out most to me was the level of effort he put in. It never felt like I was just another loan — he genuinely cared about helping me make the best decisions and put me in a good position. He went above and beyond more than once, and that kind of support makes a big difference during a process like this.I’m very thankful for everything Justin did to help me through it. I’d highly recommend him to anyone going through the home loan process.

headshot image of Justin Menard

Loan Officer: Justin Menard

NMLS# 1828739

5 out of 5 Stars
Would Recommend
Photo submission from Jessica F.

My experience with Veterans United Home Loans was one of the greatest experiences I had due to the Loan officer I had. I would recommend Joel Deiber to anyone that is looking into buying a house with Veterans Untied. He was 100% supportive in every aspects of the process. Thank you so much Joel. You were the greatest.

headshot image of Joel Deiber

Loan Officer: Joel Deiber

NMLS# 1698013

5 out of 5 Stars
Would Recommend

During the entire process which, by the way was quite easy, we had numerous contacts with the team to ensure we were informed and up to speed with the process. Finest loan process I’ve experienced in 50+ years!

headshot image of Hunter Hukari

Loan Officer: Hunter Hukari

NMLS# 1215343

5 out of 5 Stars
Would Recommend
headshot image of Drennan Johnson

Loan Officer: Drennan Johnson

NMLS# 1849997

5 out of 5 Stars
Would Recommend
headshot image of Ryan Hauser

Loan Officer: Ryan Hauser

NMLS# 2064438

5 out of 5 Stars
Would Recommend

I would highly recommend Aaron Mansfield as their person of contact. He never gave up, was always on top of everything. And he always called me Brother.

headshot image of Aaron Mansfield

Loan Officer: Aaron Mansfield

NMLS# 2736749

5 out of 5 Stars
Would Recommend

Overall, I had a great experience with Veterans United. As a first-time homebuyer, the process can feel overwhelming, but my team made everything clear and manageable. They were responsive, supportive, and always willing to answer my questions. I’m very grateful for their help throughout the process and would definitely recommend them to other veterans.

headshot image of Bill Stoldt

Loan Officer: Bill Stoldt

NMLS# 1960610

3 out of 5 Stars

Meh…. I wouldn’t use you again. Thank you. Too many days. Cost me too much.

Response from Veterans United

Hi Darrell,
I’m really sorry to hear how frustrating this experience was, especially when it came to timing and cost. I understand how delays can add up and leave you feeling this way, and it’s disappointing to know we didn’t meet your expectations.

Your feedback is important, and I’ll make sure it’s shared with the right teams. We’re always working to improve communication and efficiency so experiences like this don’t happen. If you’re open to it, I’d appreciate the chance to learn more. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you reach out after hours.

Sincerely,
Claire S., Client Relations Manager

4.5 out of 5 Stars
Would Recommend
headshot image of Greg Tartaglia

Loan Officer: Greg Tartaglia

NMLS# 738413

4.5 out of 5 Stars
Would Recommend

Devin C. was fantastic to work with. He was very communicative and kind.

headshot image of Devin Cott

Loan Officer: Devin Cott

NMLS# 1938730

5 out of 5 Stars
Would Recommend
headshot image of Brett Kenney

Loan Officer: Brett Kenney

NMLS# 2094807

5 out of 5 Stars
Would Recommend
Photo submission from Edward T.

I highly recommend Veterans United to any veteran; they are true professionals and will make your home buying experience one of a kind.

headshot image of Justin Keith

Loan Officer: Justin Keith

NMLS# 1563990

5 out of 5 Stars
Would Recommend
headshot image of Chelsea Perkins

Senior Loan Officer: Chelsea Perkins

NMLS# 1955996

5 out of 5 Stars
Would Recommend

It was a pleasure working with Matt Hines and Blair Roberts. Both were very knowledgeable, professional, and responsive.

headshot image of Matthew Hina

Loan Officer : Matthew Hina

NMLS# 2602203

5 out of 5 Stars
Would Recommend
headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Would Recommend

It works well, I can’t speak for every team but mine was responsive and very helpful and thoughtful. Even working 6 days a week we made it happen. Thanks all!

headshot image of Zachary Diggs

Loan Officer: Zachary Diggs

NMLS# 2301706

More Reviews

See all 469,227 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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