As things got tough, I was essentially told that I made the process difficult.
Response from Veterans United
Hi Demetrio,
I’m really sorry that was your experience. When the process gets difficult, the last thing you should feel is blamed or made to feel like you were the problem. That’s understandably frustrating, and I hate that it came across that way.
Our role is to support and guide veterans through challenges, not add to the stress. I appreciate you sharing this feedback, and I’d welcome the chance to better understand what happened and learn from it. If you’re open to continuing the conversation, our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
Thank you Mr Chris you guys are the best
The first-time home buying experience can seem daunting at first, but they take the reigns for you and want to see you have the dream home you desire. The entire process from finding a home to closing on our dream home took just a couple days longer than a month! I was thankful for the open lines of communication and they as a team truly do care about people! Thank you Veterans United for working hard on our process, we appreciate it so much!
I happened to click one day while surfing real estate sites. It was a lucky click because the whole team is enthusiastic, well trained and organized, a real pleasure to work with through this complicated home buying process.
Overall, I had a strong experience with Veterans United. My loan officer and the team were responsive, explained the process in plain language, and kept things moving. Closing went smoothly, and I appreciated the guidance from start to finish. Special thanks to Matt, Trevor D. and Jennifer S. for being patient and thorough.
The loan officers were amazing. The concierge did not do much for me, but the process was smooth and fast. The app was very helpful.
Maggie Schuh, was outstanding. Doing the holidays I was having an issue with the process and she took time away from her family to reach out to me and handle my issues. She walked me through every process and made me feel real comfortable. To be honest I only trusted talking to her and no one else. Thank you Maggie!!!!!!!!
I have been dealing with VU for many years buying and refinancing houses. I am always pleased with how easy they make it. I will always go to VU for my mortgage needs!
Ross and Gavin were great throughout the entire home buying process. I cannot express the full scope of help that they gave, all I can say is that they both were great.
Great folks just trying to help Veterans.
They provided a very easy and quick process and handled all the legwork.
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I give Veterans United Home Loans a full 10 for outstanding service and dedication! Zach H. and the rest of the team were ALWAYS quick to respond to us and they all went above and beyond to get us in our new home. We would not be where we are today in the home buying process if it had not been for God and Veterans United Home Loans! We are forever grateful for their guidance and commitment to us. They were never pushy; they made us feel like family, and we appreciate that. I highly recommend Veterans United Home Loans and I am truly grateful for everything they did for us. "Thank you" just doesn't seem big enough to express my gratitude. With sincere appreciation, John & Melissa Raine.
The VU did an outstanding job. KODOs to their team getting me over the finish line.A++++ highly recommend
Whenever you get in the market to buy, I strongly recommend Veterans United. You will be very pleased with the whole process.
Paul and the team were awesome! When I say this is the best and easiest experience I have ever had; I mean it. They make you feel like you're in control of the whole process and always reaching out when needed. I would highly recommend Paul and his team to anyone buying a home whether it's your first or last home.
Ben and his team were wonderful to work with always making sure to keep me informed and was just a all around wonderful experience
