Great service and people. Very professional.
Veterans United is an exceptional company. They were very professional and knowledgeable about the whole process. The agent I worked with was an exceptional agent, him and his team made me feel at ease. They represented Veterans United with exceptional knowledge and professionalism. I would recommend Veterans United to all my family and friends.
There was a whole team helping us get the loan and and all the paperwork needed to buy a home remotely
Excellent! No problems whatsoever
Kris and his team was an absolute pleasure to work with. Made the process really easy especially as a first time home buyer. 10/10 recommend
At first, Justin and the team were great: personable, detailed, and reassuring, among other qualities. However, as the timeline and progress furthered along, the performance began to degrade. Verbal assurances became dishonored, numbers began changing, etc. I continually asked if there were any further surprises, numbers, or anything else that may change the financial numbers or that could potentially affect the closing costs. I was reassured over and over. Unfortunately, my loan estimate to closing disclosure changed by more than $5,000. Yes, Justin and Veteran's United (VU) added lender credit, but this was only to get me at the rate they had promised from the beginning. Then, when the $5,000 change occurred, after I negotiated my rate back a little bit, more credit was given, but again, only because I was about to walk away when it became apparent I understood that they violated a federal law, which specified certain areas of the loan estimate couldn't change by more than a specific percentage. Regardless, I was supposed to receive my full $4,000 deposit back and ended up only getting $2,200 when all was said and done. I am not the first veteran to buy a condo, so for this lender to be unable to be transparent OR for them to fail to include the correct items on a loan estimate is unprofessional and deceptive, to say the least. I would have backed out, had I been given the chance, but the closing date was the next day. To give context: They were still changing up numbers and not getting it right, up to 4 hours before closing. That is how unfortunate this process was. I should have gone to Navy Federal or another lender. I will not be recommending them to any friends or family and will, in fact, tell fellow service members and others to steer clear of VU. I really had high hopes for them. This is unfortunate.
Response from Veterans United
Hi Derrick,
Thank you for taking the time to share this. I’m genuinely sorry for how stressful and disappointing this experience was, especially after such a strong start. When expectations are set and then change, it can understandably feel like trust was broken, and I hear how frustrating and unsettling that was for you.
You’re absolutely right to expect transparency and consistency throughout the loan process. Changes to numbers late in the timeline, particularly so close to closing, are incredibly stressful and not the experience we want for anyone, especially after you repeatedly asked for clarity and reassurance. I’m sorry we didn’t meet that expectation or give you the confidence you deserved along the way.
I also understand your concerns around the deposit and how those final outcomes felt, given the circumstances and timing. While I can’t address specific details in a public forum, I would really appreciate the opportunity to look into this more closely and better understand what happened from start to finish.
If you’re open to it, please reach out to our Client Advocate team so we can review your loan in detail and make sure your concerns are fully heard. You can contact us at 1-800-212-5200 or ClientAdvocate@vu.com. Our office hours are 9 a.m. to 5 p.m. Central Time, Monday through Friday, and messages outside those hours are typically responded to the next business day.
I truly regret that this experience fell short of what you expected and hoped for, and I appreciate you being honest about it.
Sincerely,
Claire S.
Client Relations Manager
Great group of people to work with
Veterans United simplfied the process of financing a new home. From the pre-approval through closing, they answered any questions and recommended a fantastic real estate agent.
Donald and Lisa were great to work with. It took three attempts before we settled on the home we purchased and both of them answered every question promptly. We are very happy we chose Veterans United for our big move to Texas.
The team I was assigned to was amazing! They were patient, understanding, and willing to take the time to work around the clock no matter the situation you may be in. There were some circumstances, Veterans United was willing to take house calls during non-working hours. The dedication was visible from both Veterans United and the realtor.
Thank you VU team especially Wade, Wesley, Tyler and Phoebe. We’ve bought a few houses with VU and every time has been a smooth process. The team is always fast to respond and keep us in the loop at every step during escrow.
I like veterans in United home loan this was my first home and Jake and the rest of the crew there was it was really helpful especially Jake you know you can tell that he's a man about business but he he knew I didn't know very much about it so he was a little patient with me and I appreciate all y'all guys over there if there's anything that I need to know I feel like I can ask so I feel like this this alone it's going to be something that I can enjoy paying off because they help me try to get in the right place so that I might be able to hold this long down well I appreciate y'all very much and thanks love me free services I said thanks a million for your services sign David Lane
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Since the start VU had been there for me every step of the way. From looking for a home, to buying it, VU provided excellent service and guidance. Especially Phil S. And Eric M.!
My experience with Veterans United Home Loans was awesome, painless and educational. The team at Veterans United understands the customer's needs and goals, basically the mission at hand. They listen and take the information needed to achieve the goal by relationship building. I would truly recommend them, because they are committed to excellence!
