Aaron and Danielle are fantastic. I’ve had them both now through buying a house and refinancing. Highly recommend. They’re knowledgeable, answer any question professionally and without judgement especially my first time when I wasn’t knowledge about on the process. They respond immediately I can’t recommend them more! They both made the process painless and so easy.
I have worked with Veterans United over many years. Gwen Creel has been a tremendous help. She has always had my wellbeing in mind. I would definitely recommend anyone to do business with Veterans United. Ask for Gwen.
This was an amazing experience. As a first time home buyer, the process can be stressful and a great unknown. The entire team did a great job with communication and helpful information.
This is my third home with Kaleb and his team, every time they have been amazing. The process is always so easy and it makes it enjoyable. I tell anyone I know who is doing a VA loan to use Veterans United.
First time buying my home. Fast and smooth. Down to every detail. Would 100% recommend! Thank you Veterans United!
Veterans United made the homebuying process smooth and easy to understand. Their team was responsive, professional, and always available to answer my questions. As a veteran, I appreciated their knowledge of VA loans and the support they provided throughout the process. I would definitely recommend Veterans United to other veterans and homebuyers looking for a great lending experience.
From start to finish my team helped me understand the process of buying our first home. They kept me updated and communicated with me. Would highly recommend
Very fast and easy process
My entire team was great! Quick, easy, efficient, and friendly. Always there for me when I had questions. Emmett and Kabirah (realtor) were the absolute best.
Great team of people to work with . Everyone was extremely helpful and kind. Highly recommend if you’re buying a new home. Thank you to everyone on Ross’s team.
I had a whole team. Ryan, Cristy, and Mason are who I connected with most and wow the communication to get things done was amazing. If someone was out of the office there was another person there to pick it up. Great team!
James Walrod and his team were outstanding! They were knowledgeable and conscientious. They took a potentially stressful process and made it smooth and efficient. The client portal was extremely helpful.
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Rachel, Bailey, Tre, and the whole team made this a very easy and pleasurable home buying experience. They were always available and quick to get back when anything was needed. Everyone is very nice and show that they care.
Exceptional Teamwork and Support for My VA Loan Journey!
I cannot say enough good things about my experience working with Jared and Rhiannon. Jared and Rhiannon were incredibly knowledgeable, guiding me through the VA loan process with total transparency. They answered every single question I had, kept me informed at every step, and truly made me feel like they had my back as a veteran. Thank you for your professionalism, dedication, and care. Also, thank you both for helping me achieve this milestone! - Indira
Veterans United couldn't have made it any easier
Mr.Eli Chiles & Mr. Evan Oswald were the 2 Loan Officers that help me with my VA loan. They are so professional that they assist you all the entire process. They are very skillful,knowledgeable and trustworthy. They were always there for me. Thank you Mr.Chiles & Mr. Oswald. Josegarza
I love working with Jeremy and his team. I have gotten a loan and refinance with him and his team. Doing the refinance was such an easy process and stress free. You guys are amazing. Thank you for all you do!
The loan team was terrible …. Very hard to get ahold of them or get answers to the questions we had …. I told them during the times of 7am- 5:30pm est Monday through Thursday I’m working and can’t answer the phone and that I’m off Friday through Sunday … yet anytime they got back to me it was during the times I requested not to be called … and one time Mr Jay called me at work at like 9:30am and was very rude about an email that they claimed was sent to me but it actually was never sent …. The loan teams communication sucked … they were constantly waiting till the last minute to send us stuff that need to be done asap but took a few days to actually do …. Yes we got approved and bought the house but because of lack of communication on there end we almost missed out on the house we wanted …. The whole experience was supposed to be special considering it was our first time buying a home and it was not… it was a nightmare … the week of closing my whole loan teams was on vacation…and they sent us a house warming gift which we received the same day they told us they were pushing back the close date … and the worst part of it all was Mr Jay and his attitude… they pushed our closing date back because they had the wrong info from plaid and when I was called and told them the info was wrong … Mr Jay got an attitude so I hung up the phone ( I’m at work when this took place and I’m not going to argue with a grown man over the phone while I’m at work during the time frame I asked them not to call … then after I proved them wrong that they had bad info it was brushed off and they would even apologize for the rudeness
Response from Veterans United
Hey James,
I'm sorry to hear that your first homebuying experience was so frustrating. Purchasing a home should be an exciting milestone, and it's disappointing to hear that communication challenges, repeated requests for information, and delays left you feeling unsupported throughout the process.
I understand how frustrating it can be when you're asked to provide documents you believe have already been submitted or when it feels like important items are being addressed later than expected. Clear communication and coordination are critical during the homebuying process, and I'm sorry that your experience created additional stress during such an important time.
We want every borrower to feel informed, supported, and confident from start to finish. I appreciate you sharing your perspective and the areas where you feel we fell short.
Sincerely,
Claire S., Client Relations Manager
