My VU Team made everything so easy and were there to help whenever I needed them. If I could give them an 11 I would. Highly recommend to whoever is looking into a home purchase.
Everything went great!
Kelly Stephens was patient over the phone and explained what needed to be done when I did not want to upload my docs online to the Veterans United Home Loan site. She then contacted the attorney's office to request a hard copy of the signed closing docs to be sent to me through the US postal service - that were not provided to me at the day of the May 11, 2020 closing (and really should have been - as was done through my experience with other house closings in the past over my 23-yr, 7 mo. military active and civilian career, I had signed 2 copies at same time - one for me and for the other copy to stay for file of seller personnel)….It was a horrible closing experience through a "pandemic" - that was used by the builder attorney office as an excuse not to have any others attend the closing but office admin. and me, so a thank you here to Kelly! A hard copy was finally received at my new address on June 10.....
Jake, Doug, and their team were incredible—professional, attentive, and with me every step of the way. As a second‑time customer, I can confidently recommend them to all my fellow veterans.
The Team at veterans united was awesome they were professional, prompt with response to our questions.
The system they have to obtain information needed to complete our loan was very user friendly.
They were a great experience.
Thank you Chris and Jake.
We will always recommend your services.
Safe travels.
Linda and Gary.
Communication was great... Timing was as expected... Overall, positive experience
everything was quick, easy, and spot on. very responsive to any qstns
Easy process. Great experience. Kelly was very professional and knowledgeable. She was responsive when needed and made the process easy. I appreciate her attention and detail. I highly recommend her to anyone when looking to purchase a home.
Great help and communication
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I had a great experience buying my first home with Veterans United. The whole process can be quite overwhelming, but they made it super easy by walking me through every step and answering any questions I had, Thank you Justin Darr and the whole team who helped me through the process. Look forward to work with yall in the future for house #2. Thank you!!
I normally dont write reviews unless I had a very terrible experience with that person or company, but in this case, I MUST make an exception.....Jeff Ferguson and his team was totally outstanding. From the moment Jeff and I spoke on the phone his professionalism and his character was revealed. Jeff did not talk at me, he talked to me, and that was after he listened to me. He spoke to me as if he and I were neighbors who see each other everyday and have conversations. And even though I qualified for a home loan with Veterans United, Jeff still gave me good advise on continuing to raise my credit score.
Im the type of person who is detailed and 'hands on.' I ask a lot of questions. I want to be involved in 'everything.' I want to know 'everything.' And I want to know everything when I want to know it. Even though the information is not available 'at that time,' I still want to know it 'at that time.' Jeff was super patient and very understanding. Not one time did he make me feel as if I was frustrating him or bothering him.
And then after all of that, his knowledge and detailed explanation of the entire process and the documents was outstanding.
I have to also mention Cole who I also spoke with a lot, and his professionalism and customer service was also amazing.
I honestly cant speak about any of the other Loan Officers at Veterans United, but I can certainly speak about Jeff Ferguson and his team. And they are awesome.
Happy with my experience. Kept in contact with us all the way through the process.
I was so happy that my process went very smooth and Holly was very good at what she does if you follow what she tell you ot will ho very smooth
Outstanding. Closed on a home in 21 days. Huge group effort, 10/10
