Whitney was good to me was very respectful and responsive in a timely manner if it was phone or email she was great to meNick was alright he was responding more often as we got closer to closing however prior to him I had to reach out to Whitney several times to get a response back from himWho ever is in the underwriting department ought to be fired for gross negligence and incompetence of doing there job, I can understand going in underwriting 2-3 times however it’s was consistent process of “underwriting: we need this document I submit it…underwriting: oh we need this now I submit more paperwork underwriting: oh this won’t work now we have to go this route I resubmit more paperwork and documents underwriting: oh we need this resubmitted”It’s almost as if they they were acting as if they did not have have a check list to go off from this type of back and forth caused for delays in processing and paperwork and it ended up costing me more money.I am fortunate enough that I was able to live with my parents during this process however if that would not had been the cause I would have ended up living out of my vehicle or not being able to make the cost of closing due to having to get extensions on apartments or getting hotels. So unfortunately I am sorry that Whitney and Nick are going to be dealing with the back last but unfortunately the underwriting team completely dropped the ball. I would never recommend this process to anyone I know.
Response from Veterans United
Hi Zackery,
Thank you for taking the time to share this. I can hear just how frustrating and exhausting this process felt for you, and I am truly sorry it created so much stress and uncertainty.
I appreciate you recognizing Whitney’s responsiveness and respect throughout your loan. It sounds like she worked hard to support you. I also understand your comments about communication early on and how that added to your frustration. Clear, timely updates are incredibly important, especially during something as significant as buying a home.
I am especially sorry for the repeated documentation requests and the back-and-forth you experienced during underwriting. I understand how discouraging it feels to submit paperwork multiple times only to be asked for something else. While underwriting requirements can evolve as new information is reviewed, that does not make the process any less frustrating on your end. Hearing that it caused delays and additional costs is concerning, and I would really like the opportunity to look deeper into what happened.
Buying a home should not leave you feeling like you might not have a place to land. I am relieved you had family support during this time, but I am sorry the situation ever made you feel that vulnerable.
If you are open to it, I would truly appreciate the chance to connect and review your file in more detail. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside those hours, we will typically follow up the next business day.
Your feedback matters, and I would like to make sure it is fully heard.
Sincerely,
Claire S., Client Relations Manager
The whole team did a fantastic job on getting my mortgage completed in a timely manner.
During my three home purchase transactions with Veteran United, I have consistently experienced a seamless and expedited process. Notably, the most recent transaction concluded within a mere 30 days, from the initial inquiry to the transfer to the mortgage broker for final processing.
I’d like to give my appreciation to the VA team that I was given! Every individual that I had contact with were all very professional, polite, and beyond helpful.If I may, I’d like to give a special thanks to both Corey and Melissa. Both team members answered every question no matter how many times I had already asked that same question….both made a very stressful time, a lot less stressful. Both individuals, as well as everyone else I had contact with deserve to be applauded and noticed for their hard work and dedication! I’d recommend these team members to anyone that I know!Thank you again!
We were extremely pleased with our home buying experience from day 1! Thank you to Jeff and the VU team!
Levi and the team really nailed it, helped every step of the way and never left me uniformed. The team communicates very well! Thank you all for everything you have done for myself and my family!
Scott Beasley and the entire team are very knowledgeable, helpful and friendly. I would recommend them to anyone needing real estate assistance!
Great people:-)
Me. Don Smith and his team are amazing. They are honest and make everything quick.
Walked through the housing process with unfamiliar home buyers and provided resources for any home needs.
From offer to closing in less than 30 days! What more can I say? Thanks to the great Veterans United team and Katie Rose! It’s was a great experience. She kept us on track, was very attentive to our needs/questions, and processed everything very quickly. It was by far the best home loan experience I’ve had in my 62 years!
Veterans United is great. They care will go out of their way to help you.
We started our process for buying a house in November and VU promptly helped reached out to us to let us know we were pre-approved! That is where I first met Ken. First off Ken was nothing but phenomenal. That man was always answering my questions even on his days off. Ken was always available for anything I had questions about always prompt and giving the best information. 100% would recommend VU and Ken as everyone has been super helpful.
Having Veterans united as my home lender has been absolutely amazing. The team that I worked for the refinance was absolutely amazing. I will always recommend Veterans United Home Loans for any Veterans who needs one.
There was way to many delays.
Response from Veterans United
Hi Paul,
I am really sorry for the delays you experienced. I know how frustrating that can be, especially during something as important as buying or refinancing a home. If you are open to it, I would appreciate the chance to learn more about what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We are available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we typically respond the next business day if you contact us outside those hours.
Sincerely,
Claire S., Client Relations Manager
They made buying a house so easy and when I had questions fixed all the issues and concerna
Jordan and his team where awesome to work with made sure everything was lined out and I understood what was going on all the time and helped me jump through hoops I made my self fr9m my past and got me a good place with a good loan!
We had an awesome experience buying our first home with Veterans United.
You guys made the house buying process so easy. Even though the Navy changed my orders 3 times you guys adapted seamlessly.
Very smooth, very easy to follow along from the first pre approval to the closing.
