⭐⭐⭐⭐⭐We cannot say enough wonderful things about Jennifer Stewart, Dana Derrick, Garth Haugen, and the entire team! From beginning to end, our experience was absolutely amazing. They went above and beyond to make the entire process as smooth, stress-free, and seamless as possible.Jennifer was truly incredible! Her professionalism, knowledge, patience, communication, and genuine dedication made all the difference. She made sure that we felt supported, valued, informed, and genuinely cared for every step of the way. We never felt like we were just another transaction. We felt like we mattered, and that means more than words can express.A special thank-you to Dana, our loan coordinator, for her hard work, organization, communication, and attention to detail. Garth and the rest of the team also deserve so much recognition for everything they did behind the scenes to help make this such a wonderful experience.Every single person we worked with demonstrated exceptional professionalism, kindness, and a genuine commitment to making things happen. We always felt that we were in great hands, and their willingness to go above and beyond did not go unnoticed.It is rare to find a team that combines such incredible knowledge and expertise with genuine compassion and care for the people they serve. We are beyond grateful for each and every one of them.If you are looking for a loan officer and team who truly care, communicate, go the extra mile, and make you feel like a priority, look no further! We would 100% recommend Veterans United, Jennifer, Dana, Garth, and the entire team without hesitation. We would absolutely work with them again and encourage anyone looking for an outstanding lending experience to do the same!Thank you all for making such an important milestone in our lives such a positive and memorable experience. We are so grateful for everything you did for us. You are truly an exceptional team, and you deserve every bit of recognition and praise!Five stars are simply not enough!- Johnson
The Veterans United team made this process very understandable. The personalized "To-Do" list on the was great for someone who is task oriented (me). The team was always available to answer questions and reached out frequently to keep me on track. I really appreciate Veterans United!
I worked with Kevin Weatherspoon Jr who was the absolute best. He patiently guided me thru all the processes and steps involved in this process with total professionalism. Grateful!!
Great experience, had very few questions, and received help along the way from start to finish. Well done.
Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
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Dealing with VU was a pleasure. Everyone was so helpful and pleasant every day all the time!
And a big thanks to Andrew Struttman who was always knowledgeable and helpful! Thank u so much.
Overall, I had a positive experience with Veterans United throughout my home-buying process. Purchasing a home while relocating to another state and starting a new job came with its challenges, but the Veterans United team helped make the financing side of things manageable. I appreciated their assistance in navigating the VA loan process and getting everything across the finish line.While there were some stressful moments along the way, I was pleased with Veterans United overall and would recommend them to other veterans looking to purchase a home.
Want to thank Ken Ordyk for his great communication and strategy throughout the process. I believe he made it possible to get to the finish line and I appreciate his commitment to from start to finish
I had tried working with a different lender and months later they and denied me for a loan. I talked to Arlo at Veterans United and had a pre-approval completed in about 3 hours. Everything else through the process was just as smooth and we were able to close on our house early.
I cannot thank Mike at Veterans United enough for helping me purchase my first home! As a first-time homeowner, I had plenty of questions, and they always made me feel comfortable asking them. Their patience, communication, and wonderful service made such a big milestone feel much less overwhelming.One thing I especially appreciated was how quickly they called whenever there was good news. Hearing their excitement and knowing they wanted to share those moments with me made the experience feel personal. I felt supported and informed throughout the process, and those calls gave me even more to look forward to.Mike, thank you for your hard work and for making my first homebuying experience so memorable. I am truly grateful to have had you in my corner and would wholeheartedly recommend you and Veterans United to anyone ready to buy a home!
The whole team at VU were very professional and helpful! This was the third mortgage that I worked with VU! Great job!
Thank you!
The beginning process of buying our home was phenomenal. Everyone on the team was attentive, provided details, answered questions and was on top of things. After putting the offer in on the home and getting accepted that is when things went south. Matt F. Was helpful getting us over the Eric B. Who was helping with collecting stuff for underwriting. We were told we would be able to close in 30 days. We received things on the to-do checklists and then we heard nothing for a while week. I was then bombarded with multiple things to do on the checklist for things they needed and was told it was time sensitive to close in time. I got EVERYTHING in the same day. Then throughout the days the asked for things here and there. Then we were told everything was done and they were sending off for VA Approval. When they sent it off, we were originally told it was going to take 3 to 5 business days. Once the five day mark came around, we were told it was going to take 5 to 7.. the seventh day came around and we were told 7 to 10 business days. It ended up coming in on the 9th business day. However- they never told us what they considered as the 1st day so we were unsure of what day was what. We did have to speak with a supervisor to get an answer on anything because we kept getting the same answer with just a different way to word it from Matt and Eric about where we were in the process. Steph was able to figure everything out in a couple of hours. She was probably the most helpful towards the end of this process. After finally being able to close feels like a relief of not having to be through this process anymore. After we started the process with United we were actually warned about them and having problems and unfortunately we did experience some problems. I can only hope that the next person doesn't experience what we did and is given accurate information from the beginning.
Response from Veterans United
Hi Chase,
I'm glad to hear your experience started on such a positive note, but I'm sorry things became so frustrating as you got closer to closing. Buying a home is an exciting milestone, and I can understand how stressful it must have been to keep up with time-sensitive requests while receiving changing timelines and limited updates. I know how important it is to have a clear understanding of where things stand, especially when you're doing everything you can to keep the process moving forward. You deserved to feel informed and supported throughout the entire experience, not just at the beginning. I'm glad Steph was able to step in and provide some much-needed clarity toward the end, but I understand that doesn't take away from the frustration you experienced along the way. I appreciate you taking the time to share such thoughtful feedback, and I hope you're settling into your new home. I'd really welcome the opportunity to learn more about what happened and better understand your concerns. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
We had the best first home buying experience with Holly. She was very knowledgeable and attentive to every question we had. Holly went above and beyond. We couldn’t have asked for a better experience!
Very informative and always kept me up to date. Always answer questions right away. Very knowledgeable.
Toby and Donna were awesome in solving all problems and different issues that came up in past 5 months.
I was very impressed with the Team at Veterans United keeping use informed and up to date with entire process, and walking use through all the Documents to get everything done in a timely manner. I would Strongly Recommend a Veteran to use Veterans United for there Home Loan, the Teams there are Incredible.
The Team at Veterans United did a wonderful job in helping me purchase my new home.
Matt and rae were awesome. I had last minute change the night before closing to pull out more money and they were able to facilitate it and get it done with no delay to closing. Awesome team!
Company and the team were incredible! Helped every step of the way and they made it as stress free as possible. Thoroughly enjoyed the process and working with them! Told all my friends to use veterans united.
