Ali and her team are amazing, we would highly recommend them. Since we used a custom home builder, the entire process took a year and the Veterans United team walked us through every step of the way. We were living in Ohio and building in Virginia, so there were some unique challenges that Ali and her team helped us deal with. The team made this the smoothest home buying experience that we ever had, even utilizing a custom builder and a VA loan. I would recommend them to anyone looking for a reliable trustworthy lender.
This was our 3rd house with Mo and Veterans United. This has been a great experience. Mo and Tiffini are wonderful, they make the entire process less stressful and I trust them completely. Of course I recommend them to my friends because they are the very best!!
Our VU team was absolutely fantastic. So knowledgeable, approachable and helpful throughout the whole financing process. We had a lot of questions and worries and they were so patient and professional, we had complete confidence leading up to closing. We loved the communication structure online, the insurance concierge that found us better insurance and for less money and our loan team that made everything so smooth. We recommend Veterans United to anyone looking to get a VA loan, they are second to none!
I was very impressed with the Team at Veterans United keeping use informed and up to date with entire process, and walking use through all the Documents to get everything done in a timely manner. I would Strongly Recommend a Veteran to use Veterans United for there Home Loan, the Teams there are Incredible.
They we're great at texting.
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Experience first-hand why 380,187 homeowners give us a perfect score!
Loan officer was great. On occasion, it was difficult to know which of the other 4 individuals I needed to contact.
Justin and dawn were amazing throughout the entire process!
Veterans United was incredible from start to finish - very proactive, excellent communication and they simply made the process so easy. Billy Chard and his team were amazing! They made the whole experience so smooth and efficient - it was a real pleasure to work with them.
Veterans United were very professional especially Tim Spear and his team
They Meade sure that I understood whatever I was getting myself into as a first time homeowner and made sure I got the best interest.
I would recommend them to anyone who is willing to buy their home🥰🥰🥰
Everyone of their staff was extremely responsive, knowledgeable and helpful. They made the process flow and made our dream of buying another home possible.
I could not be happier with the team I had. Any questions or concerns that I had was quickly responded too. I highly recommend Veterans United.
We can’t thank them enough, for everything they did for us. I thought I would never get to the end. But they kept encouraging us that we would get there.
We are very thankful to Charles, Jason, Nate and Shannon for answering every question we had. Here we are in. Our new house that felt like home as soon as we walked in. Love you all.
Mathew Brilhart and his assistant were awesome.The rest of the organization was the worse I have ever dealt with in my my 30 years of buying homes. Unbelievable horrible to the last minute.
Response from Veterans United
Hi Joseph,
I'm glad Mathew and his assistant provided you with such a positive experience. At the same time, I'm sorry the rest of the process left you feeling so disappointed, especially given your many years of experience buying homes. It's concerning to hear that those frustrations continued all the way through the end of the process.
I'd appreciate the opportunity to learn more about what happened and where your experience fell short. Please contact my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Michelle is the absolute best so grateful me and family got to work with her, I will always recommend her to everyone!
Outstanding service work with us very well.
You know how you get into a big process - say, a mortgage - and you walk into their office unannounced and the first guy is like, "oh ya lemme just call all these people and get everything set up for you" and he had really bitchin' LOTR wall decor and everybody answered and not one person screwed up the conferences and transfers and all the documents and emails were done right away and correctly and you're like, "this is too easy," and you're immediately suspicious?Then you get into the nitty gritty of it and every time you call or message them they immediately jump through hoops to make it happen, and are just a little *too* friendly for people you know are going to drop the bomb on you at any second?And then you're a week out from closing, and everything has been like, *too* smooth, and they're like, hey we're gonna just throw in a free grand or so because we can, and you start hyperventilating because this is where it all goes catastrophically wrong and they're always like "oh yeah your loan officer just kinda left without telling anybody to join the coast guard auxiliary" (this literally happened with the previous mortgage with NFCU, 5 days before closing)?And then three days before closing they call and say hey congratulations you're clear to close! And you go full suspiciousfry.jpg and stare at the phone waiting for them to call and say "haha jk you're f'd!"?And then it's a week after closing and they're like, hey can you do this survey for us? And tautology aside you're STILL waiting for the other shoe to drop? And then it hits you... The other shoe will forever remain .. airborne? And it really was... Too Easy?So yeah that's what happened. The mortgage was for a house in another state with a VA loan contingent on the sale of our house here and this didn't phase them one bit. Bryant Gumbel... er, Chambly was my loan dude and he was an absolute dream to work with - super communicative, fixing problems before they happened, leveraging his team, the whole works.My only complaint is that instead of hold music, they have Rob Riggle scare the crap out of you. Not cool, Rob. Not cool.
The team was Absolutely Fantastic and Awesome❣️They are an Extreme Blessing❣️
It took just a few hours after setting an account up that we were approved and set up with a local realtor.
Ryan Davis was are main go to and he did an amazing job keeping us in the loop and making sure we had everything we needed.
Erin was on top of everything she did❣️
