My whole VA team was amazing and was there for me every step of the way! Thank you Nick, Brock, Max, Carol, and Doug! I couldn't have done it without your guidance. I will let anyone know who dreams of owning a home to your expert hands.
Nina and her team were friendly and responsive throughout the entire process. It could not have gone more smoothly.
Great team
I want to share how positive my overall experience has been with Veterans United.From the very beginning, the process was streamlined and well-organized. After my initial contact, I was reached out to promptly and clearly informed about what to expect moving forward. There were no surprises, no unexpected requirements, and no last-minute changes, which I truly appreciated. Everything was communicated upfront and handled exactly as described.One thing that stood out to me throughout this process was the human element. In a time when so much is automated and driven by systems, AI, and technology, Veterans United managed to balance efficiency with genuine personal connection. At no point did the experience feel cold, detached, or mechanical. I always felt like I was working with real people who cared about the outcome, and that made a meaningful difference to me.I also want to highlight how well the entire team worked together. I did my best to stay responsive and do my part to avoid delays, and the same effort was reflected by everyone involved. The process moved smoothly from start to finish, and that success was largely due to the teamwork and communication throughout. It’s rare for something this significant to come together so seamlessly, and I’m very thankful for that.I was able to find exactly what I was looking for, well under the budget I had in mind, and the financing process was handled without any issues. That’s exactly how this process should work, and Veterans United delivered on that expectation.Having bought and sold three properties, this will be my final home purchase, and I couldn’t be more satisfied with how it was handled. I’m genuinely happy, excited, and grateful to be a customer. I feel well taken care of, confident in the process, and truly in good hands moving forward.Thank you for making this experience such a positive one.Thank you and you're tire team for the Home Warming Gift as well! I am still sorting through it!
All the paperwork was hectic at times trying to receive it from places a trying to do things while I’m at work as a truck driver. I understand that you have to dig deep into a person’s taxes and such if they own their own business but some of that I think wasn’t necessary. It was a little frustrating believe me. But we made it through. Thank you
The entire team was amazing. I help completely safe and in good hands during the entire process. Please give Shane a raise. He went above and beyond his duty to help me. He even gave me his personal cell phone number and told me I could call anytime. I have already started recommending your company to a fellow veteran
My team was fantastic made the home buying process seamless.
First time home buyer here. It could not have gone better as far as I'm concerned. Everyone was great.
Too many optical n hoops to go through, made my closing date delayed, because I was buying a condo with an HOA!!
Response from Veterans United
Hi Glen,
Thank you for sharing your feedback. I'm sorry to hear the process felt more complicated than expected and that the additional requirements associated with purchasing a condo contributed to delays with your closing date. I understand how frustrating it can be when obstacles arise and impact your timeline.
I'd like the opportunity to learn more about your experience. Please feel free to contact me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Everyone on my team was very helpful and communicated frequently. Everytime there was a hiccup, they were fast to reach out.
A lot of back and forth but mostly the VA's fault but everything turned out for the best I am satisfied
Chris and Carla were the absolute best ever! The purchase of our home was seamless and fast! Best experience we ever had on a purchase like this. Highly recommended.
