Max and his team were truly incredible! We were clear to close in about 3 weeks, which is unheard of for VA loans usually. Our realtor a the sellers realtor were blown away, and said they’ll exclusively use VU and Max for all their clients moving forward!
Clear, easy to understand, very detailed and organized process.
Amazing team! Quickest, easiest mortgage experience I’ve ever had and will definitely use them for my next home!
The Veterans United loan team were great! Highly recommend their knowledge of the VA processes, which were useful for the realtor to rely upon. Easy, online process for document collection and communication.
Being a first time homebuyer, I was very nervous about the whole process. Aaron Mansfield and his team (Amanda Tiongson and Alexis Benson) were AMAZING. Communicated with me every step of the way and made me feel very comfortable. They answered every question I had and never made me feel unsure about what was next. I can't thank Aaron and his whole team at Veterans United enough for helping me buy my first home.
Everyone has been absolutely amazing
Matt Landis and his team were absolutely wonderful to work with. I always received same day answers to my concerns and immediate solutions to any problems. I hope to work with Matt and his team again in the future.
I definitely recommend Veterans United for a homebuyer. I enjoyed working with Suzie Naeger & the team. They are all great to work with. Thank you for helping us get our new to us home. David & Cindy F.
My mortgage broker Andrew was stellar from start to finish and he made my home buying experience extremely easy. His co-worker Abby put my mind at ease and made the whole experience exciting…hats off to Andrew and Abby for a job well done!
I have worked with veterans united for years, and I am not only thankful for the individuals I have worked with, but their willingness to see progress through on my behalf - thank you each for your dedication!
What a great team, superb communication and outstanding service to the customer. Everything was clearly written, and if not it was explained fully.
Ben and his crew have been with me all the way since my first mortgage and are honest, sincere and timely!
Love working with Kendall
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Jordan and his team were outstanding. Super responsive, extremely professional, and still approachable with any questions or concerns. The perfect balance of business and personal.
Very professional and responsive. Walked us through every step so we always knew what to expect. Provided very helpful videos. Would highly recommend Veterans United and Dave Buchner.
The lending team was professional and very responsive to all my questions. The communication was quick and the team went above and beyond to ensure that the home buying process was as painless as possible. The user experience with the systems Veterans United has was quick to learn and easy to understand. Overall I am impressed with the services provided to me through Veterans United as a first time home buyer. I am happy with my decision to go with Veterans United and would reccomend them to others.
We started off with good communication but within a week things started going down hill. My loan servicing officer was no longer at the company so for a few days my communication was going nowhere, and I was sending things into the void. I was eventually notified when I called and asked if we were still doing business or if I needed to start looking elsewhere. It seemed like I needed to initiate all further communication for the remainder of the process and felt like a second class individual and not a priority. Nothing from Veterans United was proactive, but every message they did send included the passive aggressive threat that "I could delay the process if I didn't respond in a timely manner". I had to re-explain things from previous interactions, re-send documents that were already in my file, and explain basic economic topics to help underwriters understand very routine things about military members and military retirement. Throughout the entire process I didn't feel like I was dealing with anyone that actually had experience with the military community. Additionally the return and feedback on items was time consuming. I would provide all documents and answers within minutes to hours of a request only to wait days for any response or acknowledgement. Overall we were left being held up by a water test because documentation wasn't being shared or followed between the servicing team and the underwriters and the underwriters didn't understand basic principles or well water or testing procedures requiring additional and unnecessary clarification from myself and the real estate agent. At the end of the transaction the taxes and escrow payment from the closing were not sent in a timely manner to the insurance agent leading to me receiving a bill for something that was supposed to be paid at the closing (that I provided closing funds for) and my 2025 tax statements are still messed up between Veterans United and the company they sold my mortgage to in early 2026. All of this made the experience quite painful and something I would not want to repeat.
Response from Veterans United
Hi Patrick,
Thank you for taking the time to share all of this. I’m truly sorry for how frustrating and exhausting this experience sounds. What started off well should not have unraveled the way you described.
Losing your loan officer without clear communication and leaving you feeling like your messages were going into the void is not acceptable. You should never have to question whether you’re still being taken care of or feel like you have to chase down updates just to keep your loan moving. I’m also very sorry that our follow-ups felt one-sided or threatening. That is not the tone we aim to set, and I understand how that would add stress rather than clarity.
It’s especially concerning to hear that you had to repeatedly resend documents, re-explain prior conversations, and clarify routine aspects of military income and retirement. Serving the military community is at the heart of what we do, and you should have felt confident that you were working with a team that understood that world. Falling short there is disappointing to hear.
The delays around the water test, communication gaps between teams, and the escrow and tax issues after closing add another layer of frustration. Even when loans are transferred, you should not be left sorting out confusion about payments, insurance, or tax reporting on your own. I’m really sorry this has continued beyond closing.
I would genuinely appreciate the opportunity to look into this more closely and better understand what happened at each stage. If you’re open to connecting, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. Our Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we typically respond the next business day if contacted after hours.
Thank you again for your candid feedback.
Sincerely,
Claire S., Client Relations Manager
As a veteran, working with a lender who understands the VA loan process is critical. Veterans United made everything straightforward and transparent. The communication was consistent, the expectations were clear, and I never felt left in the dark. Jon, Kyle and the team treated me with professionalism and respect throughout the entire process. I would absolutely recommend them to other veterans looking to purchase a home.
