The entire home owning process was highly intimidating. I knew from the very first phone call that my family and I were in good hands and I had nothing to worry about. The process was made simple and everything I needed to know/do was answered in a timely manner. My family and I moved into our new home within 30days of contacting Veteran Home Loans.
Such professional and personable group of people that it was my joy to work with. We’re with me every step of way. Am now in new home and loving it. Thanks to my new family Veterans United.
United not only got us the home we wanted but they made sure we didn't overpay and the home was in a good enough condition to be able to be lived in. They were on top of everything to make sure everything went as smoothly as possible.
Chris and Joel did a great job helped me out in every way. As this is my first home loan/buy I was confused but they talked to me about how it all works. It was very nice that they went out of their way and explained to me about everything I had a question about. They are a great team!!!! Thank you
He was very professional and stayed on top of things. Just
The team approach worked great. Never had a "concierge" for a home loan before. Nice touch.
We are thankful for VU.
My experience with Taylor Deppe and Abbie Schneider was the most positive and professional experience I’ve had purchasing a home. The never made me feel like i was a burden. Responded promptly, with clear and knowledgeable answers. If i ever do it again. I would have to work with either one of them. I will also tell my fellow vets in the area to request either one of them by name.
They were easy to work with!
The process was painless but at times overwhelming.
Very helpful, was always a call away from any needed information. Responsive to all questions expeditiously
The Veterans United rate could not be beat without a large buy down when compared to other loan companies.
Having used many mortgage companies this was by far the hardest and most frustrating experience I have ever had. The endless request for paperwork that should have been asked for from the beginning. Asking for paperwork when the received page 1 then asking for page 2 2 1/2 weeks later. Having to obtain paperwork from the military that after multiple phone calls to the military, we were told it was actually VA united job to obtain what they were requesting.
Response from Veterans United
Hi James,
Thank you for taking the time to share this. I’m really sorry to hear how frustrating the experience felt. It sounds like you were asked for documents in a way that felt scattered and drawn out, and I know how exhausting that can be when you’re trying to keep everything on track. Feeling unsure about who should be handling certain items only adds to the stress, and I hate that this was your experience.
I’d really like to take a closer look at your file so I can understand what led to the breakdowns you mentioned and make sure your concerns are fully reviewed. If you’re open to it, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. My team is available from 9 a.m. to 5 p.m. Central Time, and we’ll follow up the next business day if you contact us outside those hours.
Sincerely,
Claire S., Client Relations Manager
Kenny and Zach were excellent stewards of our process. Would recommend them if you are looking to buy a home. Absolutely.
The staff at Veterans United Home Loans are very through. They will explain things so you understand and they have your best interest.
Seems like a lot of paperwork but in the end it all worked out
Very productive service walk me through every phase of transaction
