Veterans United and specifically Jared B. Made my first time home buying experience a great one. Jared and his team are great people to work with. They explained everything in great detail which I very much appreciated because I did not have any idea where to start or how to start. If I could shout to the world how amazing Veterans United is I absolutely would! I will be referring everyone I know to go with Veterans United ALWAYS!
Brian and Brie were amazing. Totally appreciate their help and guidance throughout the home buying experience.
Andrea Rice and her team were absolutely amazing and awesome! Seriously, if I could, I'd give them all a big kiss! They totally made my dream of owning a home come true!
Zach was very accommodating and answered all of our questions! He understood our situation and went right to work on it.This was our third time doing business with Veterans United and we will continue to tell our friends and family how you work so hard to meet our needs. Thank you all we do appreciate all of you!
Very informative and smooth process
Ready to see for yourself?
Experience first-hand why 377,161 homeowners give us a perfect score!
Your company did a wonderful job from start to close .thank you for your patience, time and flexibility.
Fast response and knowledgeable, helping through the entire progress.
I would and will remain a loyal customer because of this team.Thank you all
The Rudicel Family
Veterans United was my last chance to procur a loan for our home! I had exhausted all other avenues. Veterans United gives you all the tools necessary from the 1st call! From the concierge to the credit department to the loan officer and everyone in between, they helped my wife and I get to where we needed to ensure the process was smooth! Everyone we dealt with has also stated that they'll be with us even after we got through signing the loan and title! That doesn't happen with standard banks! We couldn't be happier with Veterans United and I will do my best to tell others about you every chance I get! THANK YOU!
Very thorough across the board. Very resourceful and great communication!
My loan officer (Kelsey) and loan coordinator (Natalie) were amazing! They worked relentlessly to help me convert my construction loan to a VA. Moreover, my loan was for a relatively low amount, but no one would have known otherwise based on the attention and care that Kelsey and Natalie provided!
Ready to see for yourself?
Experience first-hand why 377,161 homeowners give us a perfect score!
Wyatt was absolutely fantastic in making this process smooth and easy. We had zero issues and he was able to answer any questions a first time home buyer would have. I’ve already been letting others I know that might be interested in buying a home to reach out to veterans united
I am beyond grateful for everything Travis and Adrienne did for me, and I would recommend them without hesitation to anyone looking to purchase a home. They exceeded my expectations in every way and made this experience one I’ll always remember. Thank you both for helping make my dream of homeownership a reality!
First and foremost, Thank you all! Second, I'm glad it's over! At 55, this is my first home purchase. The first home I went under contract with was not so great, but I lay the blame on a shifty seller and an even shiftier seller's agent! Lesson learned. Regroup and got it done right the very next house with a new agent (Christi) I believe picked by Nicki & facilitated by Nicki & Rachel. In the end you all got me into the home I wanted so thank you!
Absolutely the worst experience. Everybody listed on the "MY-TEAM" portal feels like they are actively trying to avoid you. When trying to contact them, no matter the time of day, you'll never get through to someone; you'll have to leave a voicemail every time. communication sucks, and your account is handled by everyone in their office. You don't have a dedicated team, and they do not care about deadlines; you'll have to stay on top of them if you're concerned about deadlines. Furthermore, your account will be handled by so many people that you become just a number/ quota to the point they're confusing you with other people and lie about your first mortgage payment date. I will never use Veterans United again.
Response from Veterans United
Hi Jakob,
Thanks for sharing your experience. I'm truly sorry to hear how frustrating this process was for you. Feeling like you couldn't reach your team, having to repeatedly follow up, and receiving inconsistent information is not the experience I want anyone to have.
I understand how discouraging it would be to feel like you were being passed between different people instead of receiving clear, consistent support. Communication is an important part of the homebuying process, and I'm sorry we didn't provide the level of service you expected or deserved.
I'd appreciate the opportunity to learn more about what happened and review your experience with our team. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Thank you for taking the time to share your feedback. It helps us identify where we need to do better, and I'd appreciate the chance to speak with you directly.
Sincerely,
Claire S., Client Relations Manager
Veterans United were a necessary addition and would recommend their ability to be ability to understand and work with the VA.
Sean, ShaNiece, and Drew, were absolutely outstanding throughout our home buying process. They were all very patient and considerate with staying in contact with me when it came to the process while I was at work. They understood what I was looking for and what I was trying to do, and even steered me in the right direction if I was going off track. There is not enough words to explain how great and personable this team was throughout this process. If I had the ability to buy them a beer, meal, or whatever, I would take that opportunity in a heartbeat. Thank you guys so very much for what you do.
You guys are awesome
