Excellent!
Jordan & the rest of the team were fantastic to work with. They made the process of buying our new home easy & explained everything as we went along.
From the first day of this home buying journey Veternans United was great. They walked me thru the whole process quick and effectively. I dreaded the whole process but I can say this was the easiest and less stressful home buying process I have every had!! Thanks Wesley and Daniel for being great at what you do.
Very professional , helpful ,polite, there for any questions or whatever help needed, thanks again.
Although the road was rock at times Veterans United provided levelheaded service and was right on time every time to get the job done. When I was finally ready to begin my journey to find the right home I shopped around for my loan, initially it seemed like my options for financing were very limited until I was referred to Veterans United by a friend who at the time connected me to Bryant who intern ran the numbers and offered the most competitive amount. Bryant and his team along with Maddie & Sami were very patient and dedicated to seeing this through to the end and were able to find some of the most affordable options, and companies that were most suitable for me & my family. I would most definitely recommend Veterans United to any other veterans out there looking for a Home Loan and an Agency that’s willing to go the extra Mile. We are so thankful for their assistance in the process. If I ever need to purchase a Home again, I will definitely be contacting Veterans United!
I highly recommend Veterans United. Having dealt with other mortgage lenders I can tell you they are the most knowledgeable when it comes to the VA Loan process. Even if you have undesirable credit; they have a team that coaches you on how to build it back up. You never have to worry about being embarrassed because there is no judgement. They really there to help. Although there is a lot of running around and document requirements in the beginning, I can assure you it is for a good reason. They are very thorough therefor making sure there are no surprises when it comes to closing.
Aimee Hall, is the best. She was awesome, honest, to the point, and my favorite is I could tell she was a person not just utilizing AI and that meant the most to me. She always came with the facts and honesty. Thank you so much Aimee Hall and your team. They were great. If you want you honesty and a smooth loan process, Aimee and her team are where you want to be.
My loan team had information 2 weeks prior to my closing. They forgot to file my disability tax exemption so it held up the whole process on closing day. It backed up the Title company and my agent for over 3.5 hours. In the end to complete the close my agent ended up adjusting his commission $671.00. Now I have to pay agent out of pocket instead of it being included in my financing. NO I will not ever recommend. Very poor communications and when they did they wanted to be able to talk at like one time was 849 at night on a Friday night. Another was on a Sunday. Not how ya do business sorry. I do regret using Veterans United. Their folks know nothing about Anxiety / PTSD or how to interact with some one whom has it. Believe me most vets do. It's not always just about the numbers.
Response from Veterans United
Hi Loel,
Thank you for sharing your feedback. I'm sorry to hear about the issues you experienced during your closing process. I understand how frustrating it must have been to encounter a delay on closing day, especially when it affected your title company, real estate agent, and overall experience.
I also understand your concerns regarding communication and the timing of outreach throughout the process. Buying a home can be stressful enough without feeling like important details are being missed or that your individual needs aren't being fully understood. I'm sorry this experience left you feeling disappointed and unsupported.
I'd like the opportunity to learn more about what happened and review your concerns. Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Charles was spot on.
I'm very grateful to have Chace Tuck and his team, they did a great job. Chace personally very pleasant, has tremendous communication skills and a masterful grasp specifically with my VA Home Loan.
Kody and his team did an outstanding job from the first initial contact to closing of my new home....thank you for allowing this Veteran widow to purchase a new home. My heart is overwhelmed with gratitude.
Overall this was an exceptional experience! Thank you to the entire team!
Nathan was fanominal. Buying a home can be stressful and I was doing the process by myself. Nathan was available by text or phone for the entire process and any question I had. He eased my nerves more than once and I can't say enough about his customer service
They were so helpful throughout the entire process, even before pre-approval. I was never left in the dark about anything and all the agents were incredibly kind. I couldn't thank them all enough for making my 1st home buying experience a good one.
Everyone there that we worked with from Amanda to Chris and David were really wonderful to work with. They answered all of my questions, and they made this whole process very easy. They slso made sure we understand everything. I would definitely recommend Veterans United to anyone
Heather was amazing. Truly supportive and understanding of our concerns and goals through the process. Very communicative.
Such an incredible team! Buying a home felt so easy with them.
Everything went very smoothly- Alex was wonderful!
Horrible communication, felt like Veterans United was against us the whole time. They made us feel uncomfortable and unwelcome. I've used my VA loan 3 times now all with Veterans United. I will never use them again. I will let fellow Veterans now to stay away!@ Horrible service. Wish I would of used any other lender!
Response from Veterans United
Hi Daniel,
Thank you for sharing your feedback. I'm sorry to hear that your experience left you feeling unsupported and unwelcome. After choosing Veterans United for multiple VA loans, I can understand how disappointing it would be to feel that we didn't provide the level of communication and service you expected.
Your trust means a great deal to us, and I'm sorry that we fell short. I'd appreciate the opportunity to learn more about your experience and better understand the concerns you've raised.
Please contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages received outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
We recently used Veterans United for our home loan, and the experience was outstanding from start to finish. As a veteran, buying a home can feel overwhelming, but the entire Veterans United team made the process smooth, organized, and stress-free.Communication was excellent throughout every stage of the loan process. They were always available to answer questions, explain paperwork, and keep us updated on what to expect next. Their online portal made it easy to upload documents and track progress, and we always felt supported and informed.What stood out most was how knowledgeable and genuinely caring everyone was. They understood the unique aspects of VA loans and worked hard to ensure everything stayed on track for a successful closing. Thanks to their professionalism and dedication, we were able to purchase our first home with confidence.We highly recommend Veterans United to any veteran or military family looking to buy a home. Their service exceeded our expectations, and we’re grateful for the support they provided throughout this important milestone.
Our home buying experience was outstanding. Although we encountered stressful moments, Kenny's professional advice and clear instructions helped us navigate the process. If the need arises, we would certainly seek Kenny's assistance again. We appreciate having had him as a valuable member of our buying team.
The A-Team was awesome...five gold stars 🌟 🌟🌟🌟🌟 for Aaron T. Mirza K and Kyle the middle man (lol) great job guys very much appreciated 👏 🙌👍💪🫡
