Mitchell and his team were absolutely amazing! I came in and explained my situation and they executed my needs beyond my expectations!
The lending officer left me with property taxes and wouldn't call me during working hours, nor call me back or respond to messages I left on his phone.
Great team very knowledgeable ask any question you have and it gets answered very timely
The service Veterans United provides makes the home buying process clear and reduces the stresses involved.
The steps that are necessary to accomplish are laid out and clear to the borrower.
Other services are offered, but never pushed. We took advantage of the homeowners insurance that was offered because the product was explained clearly and was actually at a better price than what I received while comparing quotes.
Everyone was professional and a pleasure to work!
Thank you to all that I worked with!
Jeff Gordon is outstanding to work with and I would definately recommend him. He is awesome and a genuinely great guy.Kara Truit is Jeff's assistant and she was awesome to work with also.
Smooth and flawless to get loan with and a phenomenal team to work with.
I’ve used Verterans 2x now and have never had a bad experience
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I had a choice of companies to service my VA Refi need. ChatGPT suggested Navy Federal for perhaps a better rate and Veterans United for better customer service. I explored both options for a bit but quickly ran into obstacles with NF, including slow response to emails, getting a different person on the phone each time I called, requiring I open a NF bank account before they even talked to me, and a general sense of confusion (they explained by saying they were so popular that they were inundated with clients.)
From my initial call to VU Megan Martin was assigned as my loan officer. EVERYTHING I had to do was coordinated through her. EVERYTHING was explained, on time, made sense, and facilitated the complicated process. This was nothing short of first class concierge treatment, the kind rarely experienced in any format. No bots, no hand-offs, no excuses - just straight talk and professionalism. When the application was complete, Loan Officer Kristine Wilder similarly ushered me through the signing process which occurred in my home. Oh, I should mention that costs were comparable to NF (ChatGPT got that wrong.)
Thank you Veterans United, thank you Megan Martin, and thank you Kristine Wilder...you guys ROCK!
Danial did a great job and the whole team AT veterans United made the entire process SO simple!Thank you!
They have been very informative and helpful with buying and refinancing. I highly recommend Veterans United.
Everyone was responsive and kept me informed. All forms were easy to access.
Shane, Derek and the entire loan team were wonderful from start to finish. They would respond quickly to my emails and were very quick to get my answers or issues resolved. We couldn't be happier.
David and the team were all awesome! Teaching me stuff and keeping me informed!
Can’t ask for a smoother process.
Team members kept changing, no one was on the same page, very unorganized.
Happy and satisfied
Working with Zack and his team was a blessing. This whole process was as smooth as could be. We couldn't be more pleased.
The team was great to work with Spencer and Cole were very responsive and helpful with any questions I had
But the underwriting doesn’t need to know every little thing about you? And because we don’t trust banks, I can’t see no reason why we have to prove were we got or how we got our money. . Drew was great. Very helpful.
Chris Campbell and Catrina Heath have been amazing during the process of Refinancing my house. They worked with me every step of the way and kept in consistent contact throughout the process. This is the second time working with Veterans United. First with my home purchase and now eith the refinance. The team at this site is amazing and made the whole process as stress free as possible. I would highly recommend in the future. 10/10.
