Tim Alvis would be great for someone who is NOT buying their first house. He would be a great candidate for someone who is an experienced buyer. It was not a good experience for me and my husband and we were disappointed in his complacency that ultimately changed our closing date and our view of veterans United home loans.
Response from Veterans United
Hi Rebecca,
I’m sorry to hear that your experience as first-time homebuyers left you and your husband feeling disappointed. Purchasing a home for the first time can already feel overwhelming, and it’s important to have clear communication, guidance, and support throughout the process.
I understand why changes to your closing timeline and the overall experience would affect your confidence and perception of Veterans United. Every borrower’s situation is different, and first-time buyers especially should feel informed and supported every step of the way. I appreciate you taking the time to share this feedback.
I’d like the opportunity to learn more about your experience and discuss your concerns further. Please feel free to contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically responded to the next business day.
Sincerely,
Claire S., Client Relations Manager
Amber Brown with Veterans United was amazing in helping me purchase my first home. She was very responsive, listened to what I had to say, and let me know she is always available even after I closed on my home.
Thank you to Bill and his team for helping us with our first home!! Their constant communication and effort really helped us feel at ease during the whole process!!
I was pleased with the prompt service I received with Veterans United. The paperless contact system works very well to accomplish the details required with loan approval! Great Job!
We had different situation than most, we were buying the house we were renting. Tyler at Veterans United guided us through the application process, helped us get to our goal. Thanks Tyler! I would recommend Veterans United to any Veteran trying to navigate the home buying process. I learned so much about this benefit during the process.
Tommy and Sara were terrific throughout the entire process, keeping me informed and providing guidance, plus helping to expedite when needed.
Great availability and willingness to explain situations! Very open about pricing and options available.
The overall experience was seamleasly smooth. I'd always been intimidated by the idea of purchasing a home but am blessed to have come across Veterans United. ***Disclaimer*** My lovely wife did most of the facilitating because she interacts with people very easily but she is just as happy with the service as I am.
From the very beginning Veterans United was impressive. It started with a simple inquiry online, and within minutes, Lauren called. At that time my wife and I were on a trip, so I gathered some quick info, and explained to Lauren that I would be in touch after our trip. She listened and let me reach out to her once we were back home. Once we got started on the loan process, it could not have gone smoother. Talking to Lauren didn't feel as if we were talking to a stranger, but a friend. She was there any time and any day we needed her. Lauren is extremely professional, but at the same time, laid back and fun to work with. She is outstanding!!! We feel very fortunate to have worked with Veterans United, as they are competent, and make what could be a stressful situation, smooth and stress free.
Derek k , Anna J & Amy (my concierge) were WE’RE ABSOLUTELY FANTASTIC AND PROFESSIONAL AND COMMUNICATE THROUGHOUT THE WHOLE ENTIRE PROCESS !! Of ME AND MY WIFE’S DREAM Home. I would highly recommend any Veteran of the Armed Forces to do business with Veterans United. Thank you to all the Team & and representatives of veterans United. God is extremely good and grateful.!
Honest and straightforward about everything. Make sure I had all the tools needed.
Meghan was truly exceptional from beginning to end throughout our entire loan process and through closing. She was consistently engaged, responsive, knowledgeable, and supportive every step of the way. No question ever went unanswered, and she made what could have been a stressful process feel smooth and manageable. Her communication, professionalism, and dedication were outstanding. We are incredibly grateful for her guidance and highly recommend Meghan to anyone looking for an amazing loan officer.
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Austin and the team were absolutely amazing. All of them were consistently checking in to make sure we were happy with the process and always had the answers to any of my questions. Nikki Cravens‑Howard Was the only person I had an issue with, she was distant and I constantly felt as if I was a bother when dealing with her. She did not respond when needed and passed me off to others again making me feel as though I were not important enough to deal with. Every other team member I dealt with were a 10+.
Purchasing my home with Veterans United was a huge milestone for me, and I’m incredibly grateful for the team that helped guide me through the process. Buying a home can be stressful at times, but my team consistently worked hard to keep everything moving and to make sure I understood each step along the way.I especially want to recognize Andy Harris, Shawna, Hannah, and Christie for their dedication and professionalism. Andy was always responsive and supportive, making sure my questions were answered day or night and helping me stay on track throughout the loan process. Shawna and Hannah were extremely helpful and organized, making the document process smooth and keeping me informed of what was needed. Christie worked diligently behind the scenes to ensure everything met underwriting requirements. Andy made sure that we reached the finish line.What meant the most to me was knowing I had a team advocating for me and working hard to make my homeownership goal a reality. I was not just a number. As a veteran, it’s reassuring to work with people who understand the VA loan process and truly care about helping veterans succeed.I’m proud to say I’m now a homeowner, and I appreciate the effort and commitment my Veterans United team put into making that happen. I would absolutely recommend Veterans United to other veterans looking to buy a home.
Was treated as a person & not just a “Customer”..Great people and energy from start to finish.
Jackson and the team were awesome! Responsive, knowledgeable, and were essential in making this dream home purchase happen!! Thanks Jackson and VU, grateful for your help and partnership always.
