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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
456,222 reviews
771 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 456,222 unfiltered reviews

Starting on Page 3 of 15,208. Return to Page 1

5 out of 5 Stars

We recently completed a refinance with Veterans United Home Loans, and I couldn’t be happier with how everything went. Rachel and Stephanie were absolutely amazing to work with—professional, responsive, and genuinely caring throughout the entire process.They kept everything moving smoothly and made sure we understood each step along the way.Thanks to their help, we were able to secure a lower interest rate, which resulted in a lower monthly payment.I highly recommend Veterans United to anyone looking to refinance or purchase a home. Rachel and Stephanie truly made this a stress-free and positive experience!

headshot image of Rachel Bruce

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
headshot image of Jay Christman

Loan Officer: Jay Christman

NMLS# 1812715

5 out of 5 Stars

I never thought in a million years I’d be approved for a home loan Zach Diggs is a miracle worker he worked his magic and now I in my dream home thanks to Zach and his team. Thank you Veterans united I really really appreciate the hard work yall put in making my dreams a reality. If you are tired of renting hit Zack and Veterans United up so you can get your dream home.

headshot image of Zachary Diggs

Loan Officer: Zachary Diggs

NMLS# 2301706

5 out of 5 Stars

As a first time home buyer, I expected this whole process to be stressful. Jason and his team ensured to eliminate as much of it as possible. Thanks to Veterans United the process was extremely easy.

headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars

Joel, Blair, and Shanellen, the whole team was outstanding. This is the 2nd house I have purchased, and the veterans united team made this so easy and convenient. The whole team was great and transparent and Joel especially seemed to go above and beyond.

headshot image of Joel Smith

Loan Officer: Joel Smith

NMLS# 1953567

5 out of 5 Stars
Photo submission from Travis S.

I want to share how positive my overall experience has been with Veterans United.From the very beginning, the process was streamlined and well-organized. After my initial contact, I was reached out to promptly and clearly informed about what to expect moving forward. There were no surprises, no unexpected requirements, and no last-minute changes, which I truly appreciated. Everything was communicated upfront and handled exactly as described.One thing that stood out to me throughout this process was the human element. In a time when so much is automated and driven by systems, AI, and technology, Veterans United managed to balance efficiency with genuine personal connection. At no point did the experience feel cold, detached, or mechanical. I always felt like I was working with real people who cared about the outcome, and that made a meaningful difference to me.I also want to highlight how well the entire team worked together. I did my best to stay responsive and do my part to avoid delays, and the same effort was reflected by everyone involved. The process moved smoothly from start to finish, and that success was largely due to the teamwork and communication throughout. It’s rare for something this significant to come together so seamlessly, and I’m very thankful for that.I was able to find exactly what I was looking for, well under the budget I had in mind, and the financing process was handled without any issues. That’s exactly how this process should work, and Veterans United delivered on that expectation.Having bought and sold three properties, this will be my final home purchase, and I couldn’t be more satisfied with how it was handled. I’m genuinely happy, excited, and grateful to be a customer. I feel well taken care of, confident in the process, and truly in good hands moving forward.Thank you for making this experience such a positive one.Thank you and you're tire team for the Home Warming Gift as well! I am still sorting through it!

headshot image of Katie Rose

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
headshot image of Hanna Mohesky

Loan Officer: Hanna Mohesky

NMLS# 2016130

5 out of 5 Stars
headshot image of Camron Hermann

Loan Officer: Camron Hermann

NMLS# 1247956

5 out of 5 Stars
headshot image of Zach Roberts

Loan Officer: Zach Roberts

NMLS# 1200238

4.5 out of 5 Stars

Every one that I worked with was very nice

headshot image of Dylan Schatz

Loan Officer: Dylan Schatz

NMLS# 2018655

5 out of 5 Stars

Very helpful, professional, and timely with everything!

headshot image of Marco Rea

Loan Officer: Marco Rea

NMLS# 2734304

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5 out of 5 Stars

I would specifically reccomend Luke Kissner to any of our veteran or active duty friends. He was prompt in all responses and made sure to explain things in a "user friendly" way.

headshot image of Luke Kissner

Loan Officer: Luke Kissner

NMLS# 2282290

5 out of 5 Stars

The team did absolutely amazing. They made the process effortless while relocating my family across the country. I would rate higher than 10 if it was option!

headshot image of Phillip Kast

Loan Officer: Phillip Kast

NMLS# 2738304

5 out of 5 Stars
headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

4.5 out of 5 Stars
headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

5 out of 5 Stars

It's such a great place to start, they make you feel extremely welcomed.

headshot image of Kris Carmichael

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars
Photo submission from Steven C.

First time home buyer here. It could not have gone better as far as I'm concerned. Everyone was great.

headshot image of Emmett Rogers

Loan Officer: Emmett Rogers

NMLS# 2017171

5 out of 5 Stars
headshot image of Benjamin Hummel

Loan Officer: Benjamin Hummel

NMLS# 2342632

5 out of 5 Stars
headshot image of Blake Weisenfelder

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars
headshot image of Clayton Meldi

Loan Officer: Clayton Meldi

NMLS# 1564820

5 out of 5 Stars

The process was incredibly smooth. Everyone communicated quickly and clearly. All task were executed in a timely manner. I truly felt that I had a team focused on working for me. I wouldn't change a thing.

headshot image of Tyler Brockman

Loan Officer: Tyler Brockman

NMLS# 2759869

5 out of 5 Stars
headshot image of Daniel Perry

Loan Officer: Daniel Perry

NMLS# 860457

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Experience first-hand why 363,118 homeowners give us a perfect score!

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5 out of 5 Stars

Nick Haller was my lender, and he was incredibly responsive to all of my questions and concerns throughout the home-buying process. As a first-time homebuyer, I truly appreciated his guidance and support. I’m very grateful to have worked with him.

headshot image of Nick Haller

Loan Officer: Nick Haller

NMLS# 1881472

5 out of 5 Stars

Jamie and Derik were such a pleasure to work with! They tag-teamed me through the entire process; keeping me informed every step of the way. I asked for a quick close, and through all the hurdles my unique situations, they made it happen! We were closed in less than 30 days! The service that they provide vets like me is top notch! Thank you.

headshot image of Jamie MacInnes

Loan Officer: Jamie MacInnes

NMLS# 2373405

5 out of 5 Stars

Joe Koetting and his team were absolutely amazing. They made our first time home buying experience so smooth and enjoyable. Joe went out of his way to answer all our many questions promptly and took his time to explain everything about home buying to us, was available any time we needed, and was simply a pleasure to work with. We switched from a different lender to VU just because of the amazing customer service. We are very appreciative of the entire VU team.

headshot image of Joe Koetting

Loan Officer: Joe Koetting

NMLS# 2150681

5 out of 5 Stars
headshot image of Alice Schneider

Branch Manager: Alice Schneider

NMLS# 252027

5 out of 5 Stars

Heidi Bailey is fantastic at helping move things right along. Bryan Kay was great to work with on to do lists and answers. I closed in 17 days

headshot image of Heidi Bailey-Houston

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Photo submission from Royal H.

Chris and Carla were the absolute best ever! The purchase of our home was seamless and fast! Best experience we ever had on a purchase like this. Highly recommended.

headshot image of Chris Hill

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars

Mr. Justin Menard was simply exceptional. He made sure we understood exactly what we needed to do to complete next steps. Additionally, he went to war on our behalf given that the persons representing us had never worked on a VA loan and definitely did not understand the benefits conferred on Veterans when purchasing homes. Mr. Menard went above and beyond the call of duty dealing with third parties to help us complete our purchase. We are so grateful he was on our corner from beginning to end. Justin was simply a warm, caring, and dedicated advocate to the morning of closing!

headshot image of Justin Menard

Loan Officer: Justin Menard

NMLS# 1828739

5 out of 5 Stars

Great experience from start to finish Kara and her team made the process quick, smooth, and easy to understand. We truly appreciate their professionalism and support in getting us into our new home.

headshot image of Kara Vernon

Loan Officer: Kara Vernon

NMLS# 2052332

4.5 out of 5 Stars
headshot image of Taylor Fruits

Loan Officer: Taylor Fruits

NMLS# 1456769

5 out of 5 Stars
headshot image of Malachi Goodman

Loan Officer: Malachi Goodman

NMLS# 2222316

5 out of 5 Stars

Veterans United was absolutely AMAZING, educational, caring, supportive,ALWAYS available no matter the day or time! The amount of pure attention to us no matter how big or small they guided us and held our hand from the second we got approved till even after the closing! I do not have enough words or gratitude for the opportunity and blessings they have provided to give us our home!

headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

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