Veterans United. Jake Albers. Lionel Messi. LeBron James. “What do these things have in common?” you’re asking yourself. Excellence, industry leading stats, and a tenacious thirst to be the best. While he may not break any NBA records or be the idol to millions of children kicking a soccer ball, Jake Albers and Veterans United will provide the home buying equivalent.
He usually responds to every single one of my messages in less than 5 minutes. He always knows what he's doing. Excellent service.
The ladies that worked with me throughout the entire process and had plenty of patience with me and many horrible situations I was going through.
Thank you to Bill and his team for helping us with our first home!! Their constant communication and effort really helped us feel at ease during the whole process!!
Definitely use the service they help you get through it in spite of the problems that inevitably come up!
We hand picked Jake and specifically requested for him. He is amazing, patient and truly contributed to the easy of purchasing a home.
Brian Nelson is fantastic. He stayed in touch and made the process understandable. He was pleasant, patient, and approachable, and coordinated a lovelygreat team.
Derek k , Anna J & Amy (my concierge) were WE’RE ABSOLUTELY FANTASTIC AND PROFESSIONAL AND COMMUNICATE THROUGHOUT THE WHOLE ENTIRE PROCESS !! Of ME AND MY WIFE’S DREAM Home. I would highly recommend any Veteran of the Armed Forces to do business with Veterans United. Thank you to all the Team & and representatives of veterans United. God is extremely good and grateful.!
Matt and Michelle worked very hard and diligently to get the loan through underwriting. When we went to close on the house, all went very smoothly, and I really appreciate having the confidence in knowing that Veterans United helped me to get a loan for our dream house in Florida.
I cannot say enough positive things about my experience working with Horace Johnson as my loan officer during the purchase of my brand new home. From the very beginning of the process through closing, Horace was professional, responsive, knowledgeable, and consistently committed to making sure I was informed, comfortable, and confident every step of the way.Buying a home is one of the biggest decisions a person can make, and it can easily become stressful, confusing, or overwhelming without the right people involved. Horace made sure that was never the case for me. He kept me extremely well informed throughout the entire process — not just when something major happened, but during all of the smaller steps in between as well. I always knew where we stood, what was happening next, what was needed from me, and what to expect as we moved forward. That level of communication made a tremendous difference and gave me a lot of confidence throughout the home-buying experience.What stood out the most was how smooth and efficient the entire process was. Horace and the team made no mistakes, stayed on top of every detail, and moved at the exact pace I needed as the buyer. Whenever I wanted things to move quickly, they moved quickly. Whenever I needed information, clarification, or reassurance, I received it. There was never a point where I felt like I was waiting unnecessarily, being left in the dark, or having to chase anyone down for answers. That kind of consistency is rare, and it speaks volumes about Horace’s professionalism and the strength of the team around him.The entire buying team demonstrated qualities that I genuinely associate with the Army values: selfless service, integrity, duty, and respect. They put the buyer first, they did what they said they were going to do, they handled their responsibilities with urgency and precision, and they treated me with respect throughout the entire process. Those values were not just words — they were shown through their actions, communication, attention to detail, and commitment to getting everything done the right way.Horace especially showed a level of dedication that made the experience feel personal, not transactional. He was not just trying to get a loan completed; he was helping me purchase a home. That distinction matters. He took the time to make sure I understood the process, made himself available when I had questions, and handled everything with professionalism and care. I never felt like I was just another file on someone’s desk. I felt like I had a team behind me that truly wanted to see me succeed and close on my home without unnecessary stress or complications.I also greatly appreciated the speed and accuracy of the team. In a process where even small errors can cause delays or create unnecessary problems, Horace and everyone involved performed exceptionally well. Everything was handled correctly, efficiently, and with a clear sense of purpose. They respected my time, understood my goals, and worked with the urgency needed to make the process move forward smoothly.Because of Horace’s communication, professionalism, integrity, and commitment to excellent service, I would absolutely work with him again. In fact, I will work with Horace again in the future if the opportunity presents itself. I would also confidently recommend him to anyone looking for a loan officer who is knowledgeable, dependable, respectful, and genuinely invested in helping buyers through one of the most important financial decisions of their lives.This was an outstanding experience from start to finish. Horace Johnson and the entire team exceeded my expectations, and I am extremely grateful for the role they played in helping me purchase my brand new home. I could not have asked for a better loan officer or a better team to guide me through the process.
Wei Wei was great. She helped me with my loan in Hawaii from afar (east coast) and was available anytime I had questions. The process was made as effortless as possible and I couldn’t be happier with my experience!
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The team was great. Everything went smooth. The team's response time and communication were great.
Andy is phenomenal. Always ready to answer my many questions and assures I fully understand.
Purchasing my home with Veterans United was a huge milestone for me, and I’m incredibly grateful for the team that helped guide me through the process. Buying a home can be stressful at times, but my team consistently worked hard to keep everything moving and to make sure I understood each step along the way.I especially want to recognize Andy Harris, Shawna, Hannah, and Christie for their dedication and professionalism. Andy was always responsive and supportive, making sure my questions were answered day or night and helping me stay on track throughout the loan process. Shawna and Hannah were extremely helpful and organized, making the document process smooth and keeping me informed of what was needed. Christie worked diligently behind the scenes to ensure everything met underwriting requirements. Andy made sure that we reached the finish line.What meant the most to me was knowing I had a team advocating for me and working hard to make my homeownership goal a reality. I was not just a number. As a veteran, it’s reassuring to work with people who understand the VA loan process and truly care about helping veterans succeed.I’m proud to say I’m now a homeowner, and I appreciate the effort and commitment my Veterans United team put into making that happen. I would absolutely recommend Veterans United to other veterans looking to buy a home.
We started with another lender because of issues with builders proffered lenders and the issues with lenders completely ended. The builders agents tried to create drama but every time we got in touch with Kevin and Jared it was under control and they had the paper trail to support the fact the builder and his agents had manufactured or lied about something and tried ti blame it on our non preferred lender. We leaned on Kevin and Jared and they surpassed expectations.
Working with Veterans United was great. They kept us in the loop the entire time and were incredibly helpful. It felt like an entire team was rooting for us and supporting us through the whole process. They treat you like family and never make you feel rushed.
Debbie was amazing and made the buying process so much easier and smoother. She guided us through the whole process and answered every question we had. Highly recommend!!!
Hanna Schwartz and her team were really awesome and working
