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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

417,427

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

My team was excellent!

headshot image of Corey Sublett

Loan Officer: Corey Sublett

NMLS# 1559322

5 out of 5 Stars
Would Recommend

Easiest home buying process I have ever been through.

headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

5 out of 5 Stars
Would Recommend

I would pay for a service that kept your paperwork in front of the line at each step.

headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend
headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

5 out of 5 Stars
Would Recommend
headshot image of Mason Maddox

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend
Photo submission from Jonathan M.

As a first time home buyer, I went through a rollercoaster of emotions throughout this process. Lance Hopper and his team went out of their way to make sure I knew what to expect through the process. I even had a family emergency during this process that put things on pause. The first thing that Lance said to me was take care of family and we'll still be here. Throughout this process, I did not just feel like another number with Veterans United. As a Marine, I have always had a mentality of "get things done"....but with Veterans United, they made sure I was prepared for the whole process.

headshot image of Lance Hopper

Loan Officer: Lance Hopper

NMLS# 1469035

4 out of 5 Stars
Would Recommend

Jordan was great to work with from start to end. Transparent and goes out of his way to earn my business. The loan coordinator was also a huge help as well! Would definitely recommend! Thank you for a smooth process!Tim & Dao

headshot image of Jordan Showalter

Loan Officer: Jordan Showalter

NMLS# 1990172

5 out of 5 Stars
Would Recommend

We had a great experience working with Veterans United. They were excellent every step of the way and very helpful and responsive.

headshot image of Alex Dickherber

Loan Officer: Alex Dickherber

NMLS# 2070297

5 out of 5 Stars
Would Recommend
headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend

Amazing from begging to end. They let you know the steps and what to do specially for first time
Buyers I would absolutely recommend.

headshot image of Nathan Hyde-Burton

Loan Officer: Nathan Hyde-Burton

NMLS# 1926170

4.5 out of 5 Stars
Would Recommend
headshot image of Ted Richardson

Loan Officer: Ted Richardson

NMLS# 743121

1 out of 5 Stars

Mike Patzius was completely unprofessional in the way he handled our loan. It appears he didn’t review any documents until 48 hours before closing then called me 1 day prior to closing and informed me I would need to come up with $4,000.00 more dollars for cash to close. Then when I finally had a post lined closing with the attorney’s I was informed there that I would need $200.00 more dollars. I have never in my life been treated more poorly and not kept in communication with prior to working with Veterans United. When I spoke to Brad who is allegedly Mike’s boss he couldn’t offer me any insight as to why just kept coming up with standard excuses like I would have to look into the file and typical bs to try to appease someone. $4,000.00 dollars to make up because of someone’s incompetence as a loan officer is disgraceful and I will be letting every home buying veteran to steer clear of Veterans United. Even the realtor and attorneys could not believe what had occurred so I wish it was just me being jerk but, it’s clearly not if people not involved saw it too. Mike and team did your company a great disservice in the eyes of not only the home buyer me but also everyone associated with the home buying process as well as every veteran homebuyer I come in contact with. Absolutely unacceptable. Do better.

headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend

These folks, Carma, Jessica, Morgan, Lauren. The whole team, they literally saved our lives. They gave us the opportunity to leave a dangerously run down home and into a new, healthy home where our family will thrive not just barely survive. They gave us a fighting chance to help my wife fight cancer in a healthy place.Veterans United, from start to finish worked with us every step of the way, and made the entire process so easy when we found our home we went from offer to close in just 3 1/2 weeks. Absolutely brilliant. From Morgan who helped us get out credit where it needed to Carma and Jessica who quick marched the loan process in short order, to Lauren who even when facing a tornado watch and shelter warning still tried to help us sort out moving issues, only relenting at my urging to go now, be safe. I mean this is it folks, this is what having veterans back is about, not nice sounding platitudes and empty gestures, but boots on the ground work and dedication.Veterans United SHOULD be 100% endorsed by the VA because I doubt anyone else could have made this miracle happen. We love you all for what you've done for our family. We wish each of you only the absolute best!

headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend
headshot image of Jordan Showalter

Loan Officer: Jordan Showalter

NMLS# 1990172

5 out of 5 Stars
Would Recommend
headshot image of Daniel Heggarty

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
Would Recommend
Photo submission from Jeremy L.

Home buying can be stressful especially when you’re juggling regular life with a bunch of kids. Understanding the lending process let alone a VA Loan was a lot of work (for me). Veterans United made the process simple and my loan officer, Rachel was outstanding! Made the process simple. Clearly communicated every step of the way. And fought for our best interests when the seller was committed to their own best interests. I’d recommend Rachel and Veterans United in a heartbeat.

headshot image of Rachel Gruber

Loan Officer: Rachel Gruber

NMLS# 1482523

5 out of 5 Stars
Would Recommend
headshot image of Spencer Wesson

Loan Officer: Spencer Wesson

NMLS# 1718308

4.5 out of 5 Stars
Would Recommend
headshot image of Alexander Mueller

Loan Officer: Alexander Mueller

NMLS# 2529010

5 out of 5 Stars
Would Recommend

Dalton and his team were extremely knowledgeable and I would’ve of been able to get a home without their help

headshot image of Dalton Verret

Loan Officer: Dalton Verret

NMLS# 2609978

5 out of 5 Stars
Would Recommend

Made it easy.

headshot image of Samuel Yoo

Loan Officer: Samuel Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend
headshot image of Tony Davis

Loan Officer: Tony Davis

NMLS# 2080364

5 out of 5 Stars
Would Recommend

The team was able to locate a home within my budget and they took great care of me and my wife during this process. They were also able to help us out during the stressful months during the loan processing.

headshot image of Denise Stroud

Loan Officer: Denise Stroud

NMLS# 1136506

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5 out of 5 Stars
Would Recommend

The home buying experience has been absolutely the easiest home buying of all three homes that i have owned. Thanks you Veterans United Homes Loan Team

headshot image of Dylan Kelly

Loan Officer: Dylan Kelly

NMLS# 2029693

5 out of 5 Stars
Would Recommend

Thank you guys for all your help!

headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

5 out of 5 Stars
Would Recommend

As a first time home buyer i was very nervous and sick about ALL of it. Doing in on my own I am grateful to of had such an amazing team behind me the whole way. Blessed beyond words.

headshot image of Shannon Hudson

Loan Officer: Shannon Hudson

NMLS# 1078335

5 out of 5 Stars
Would Recommend
Photo submission from Dennis M.

IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.

headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars
Would Recommend
headshot image of David Christensen

Loan Officer : David Christensen

NMLS# 2086681

5 out of 5 Stars
Would Recommend

I was introduced to Kyle about a year and a half ago when the market was pretty rough. He helped me get my foot in the door back then, but I ultimately couldn't pull the trigger on anything because prices and interest rate were too high. Every now-and-then throughout the next 18 months, Kyle would check in and I would reach out to him as well for quick updates and questions. I reached out to him in December of 2024 stating it was time to get serious again before my lease at my apartment ended in April 2025. He introduced me to a phenomenal real estate agent, Amanda. Once my wife and I found a house we were interested in, Kyle was very patient with me and informative on the process - step by step. Communication was key and he exceeded at that to help everything fall into place.

headshot image of Kyle Upshaw

Loan Officer: Kyle Upshaw

NMLS# 2005288

5 out of 5 Stars
Would Recommend

The entire loan team exceeded my expectations every step of the way! Their professionalism, efficiency, and dedication made the loan process smooth and stress-free. They were always available to answer my questions, kept me informed throughout, and worked tirelessly to secure the best terms for me. Their teamwork and expertise truly set them apart. I’m incredibly grateful for their support and highly recommend them to anyone in need of a top-notch lending experience!

headshot image of Brad Dickherber

Loan Officer: Brad Dickherber

NMLS# 2091067

5 out of 5 Stars
Would Recommend
headshot image of Jamie Hughes

Loan Officer: Jamie Hughes

NMLS# 1781663

More Reviews

See all 417,427 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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