Our team was absolutely amazing. There were no surprises, nothing we didn’t know. We were kept well informed and no matter the situation they kept us calm and in the loop.
The team I worked with was awesome! They made everything simple and streamline. A good friend of mine recommended VU and I see why. Definitely recommending to all my veteran buds.
I would highly recommend fellow Veterans using Veterans United! They went above and beyond to help me!
Robert, Curtis and Jesse were great to work with.
What a great experience! They make it so easy with the app. No more having to fax tons of pages of information, just take a photo of the necessary documents and upload them. The app “to do” list keeps your tasks at your fingertips. The staff we dealt with were kind, courteous and extremely knowledgeable. We went from toying with buying a new home to closing in less than 2 months. I will definitely tell our friends about Veterans United.
I trusted Veterans United, especially my loan officer and their team, to help my family and me transition smoothly from Utah to Alabama. I made it clear from the start that delays were not an option—we were moving across states, with hotel and U-Haul costs adding up fast. Unfortunately, that trust was misplaced.Despite my repeated warnings and efforts to stay ahead of deadlines, this process turned into a nightmare. Veterans United missed critical deadlines, which left my family stuck in a hotel, unsure if we’d even have a place to live. I incurred extra costs that could’ve easily been avoided with proper communication and follow-through.Customer service offered no real help. I reached out to the so-called Client Advocate team, hoping someone would step in—but they were no better. No urgency, no accountability. It felt like no one truly cared about the impact these delays had on my family.This experience was exhausting, stressful, and disappointing. I expected better—especially from a company that claims to serve veterans. Sadly, Veterans United almost left my family homeless.
Response from Veterans United
Hi Irving,
This is tough to read, and I’m so sorry this was your experience. You put your trust in us to help guide your family through a major move—and it sounds like we failed to deliver on that trust when it mattered most.
Delays are frustrating in any situation, but when you’re relocating across states, managing hotel costs, a U-Haul, and trying to keep your family out of limbo—it becomes so much more than just a paperwork issue. I can’t imagine how stressful and exhausting this must have been for you, especially when you’d made it clear up front how important timing was.
It’s also disappointing to hear that when you reached out for help, you didn’t feel heard or supported. That’s not what our Client Advocate team is here for, and I’d really like the chance to revisit what happened so we can fully understand where things went wrong.
If you’re willing, please reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST—but you're welcome to reach out anytime that works best for you.
I highly recommend Veterans United!
I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.
I don't vouch for a company just to do it. I always considered it putting my name on the line when I do. I don't hand out tens...especially when vets are involved with giving an honest opinion on the company. They were polite / professional + above board in every aspect. Couldn't recommend more.
This was a very stressful process with unlimited challenges. The VU team did an amazing job ushering us through requirements step by step. I wanted to give up, but Cole pushed me to continue with my dream of purchasing our family home.
Ready to see for yourself?
Experience first-hand why 340,002 homeowners give us a perfect score!
Colin and his team were amazing. There were many issues that I needed to address and Colin helped enable my success.
I'm very glad I chose Veterans United to purchase my first home. The whole home buying process seemed very overwhelming but they somehow made it understandable in bite size pieces. I was super anxious and lost at the beginning and they held my hand at each step. With their insurance brokerage, I found cheaper auto, home, and flood insurance.
i couldn’t have asked for a more pleasant experience in purchasing my first home.
