Paul, Missy, Meagan and everyone else on the Veterans United team was amazing they helped me through every step of the way in becoming a new home owner. Everything was taken care of for me by a professional, and trustworthy team from Veterans United. Paul and the rest of the team were always very responsive and willing to help me I remember Paul helping me with things even late in the evening around 7 or 8. They really care about helping soldiers and helped me get an amazing rate and amazing home. I would recommend them to anyone they made the process very easy and stress free for me along with the app being very easy to use, review, and sign documents. They’ve even continued to check on me after the process and they help me cover everything I needed!Thank you so much for everything!
Frank Elizalde
Is my first time buying a home. People used to tell me it was A very hard and difficult process. It wasn’t for me. The staff made sure everything was squared away and just like that I am a home owner. I’m so happy and satisfied with their dedication a professionalism since day one. Thanks to me my dream came true. Ms. Caitlyn Smith she was outstanding. Always making sure I had the right information. She was always answering my emails in a timely manner. Communication was excellent.
As a disabled Veteran I would like to say that from the very beginning of the process of purchasing a home the staff and individuals of Veterans United have been absolutely amazing. Seth, Sahara, Curtis and all those involved that made this process as seamless as possible I would like to say Thank You. My Wife and I are extremely happy and pleased with our brand new home and thanks to this Organization this has become a reality an I personally would like to just say thank you to each and every one of you an I would highly recommend Veterans United to any Veteran that maybe in the process of looking for a home to purchase!!!
10/10 experience! A huge thank you to Matthew for helping us secure our home loan. We were blown away by the speed of the service—closing in record time (March 31 to April 24). Matthew did a great job handling the details and ensuring everything stayed on track. We will definitely be recommending him to our friends and family!
They were great people to work with. Always quick to respond and usually could answer any questions I had as they came up through the process. I also liked that they had a no B.S. approach to everything and was straight forward and transparent through to the end.
The San Antonio Veterans United team, John, Keagan, and Mikaela delivered an exceptional experience from start to finish. They were proactive, transparent, and incredibly supportive throughout the entire process. Every question was answered quickly, every step was explained clearly, and I always felt like their top priority. Their teamwork, communication, and genuine care for veterans truly set them apart. Highly recommend.
This was the smoothest home process - especially living far away. We were educated and encouraged throughout and the online system was simple to use. I will suggest this company to all my friends.
The Team, we worked with was nothing but wonderful people. The time they put in to make sure everything was done, was excellent all way to the end. If we could give them 1000 points, we would. May you all be blessed.
Thank You again.Gregory and Sharon Taylor (Army)
i found it seemed more like defending myself in a court of law rather then borrowing money to by a home , way to many people involved and for sure to many questions , i received my loan but had a lot of heat burn along the way.
Response from Veterans United
Hey Richard,
I’m really sorry to hear how overwhelming this process felt for you. Buying a home should feel exciting, not like you’re being put through an exhausting or stressful back-and-forth. I can understand how dealing with multiple people and being asked so many questions could start to feel frustrating and even discouraging.
While there are times when additional questions are needed to complete a loan, that shouldn’t come at the cost of making you feel uncomfortable or worn down. It’s important that communication feels clear, respectful, and supportive throughout the process, and I’m sorry that wasn’t your experience.
I appreciate you sticking through it to closing, but I regret that it came with what you described as “a lot of heat burn” along the way. I’d really like the opportunity to learn more about what happened and see where we could have done better.
If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re happy to follow up the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
Ryan is the man when it comes to a smooth and easy transition for refinancing. He kept me updated about everything through the whole process. Thank you Ryan and to the rest of the Veterans United team.
May was absolutely a pleasure to work with throughout the process. He went way above and beyond anyone could ever expect.
You guys made this whole process a breeze for me and I really appreciate everything you guys did. I’ve never bought a home before and you all went above and beyond as far as I’m concerned, from helping me get my credit to where it needed to be all the way to closing. Thank you!
