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Veterans United Reviews

See why we’re rated 5-stars!

 
4.8 out of 5
Average Customer Satisfaction Rating
472,420 reviews
718 new reviews submitted this week!
98.2%
would
recommend
to Veterans and their families
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Caring Easy Supportive Linda J., Marines
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Trustworthy Knowledgeable Streamlined Dan S., Air Force
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Clear Responsive Experts Tony D., Army
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Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 472,420 unfiltered reviews

Starting on Page 28 of 15,748. Return to Page 1

4 out of 5 Stars
headshot image of Carma Bittle

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars

Kait hart and her team was exceptional at putting a loan through and guided me through the steps. I would recommend veterans United to anyone especially Kait Hart and her team.

headshot image of Kaitlin Hart

Loan Officer: Kaitlin Hart

NMLS# 2306394

5 out of 5 Stars

Easy steps and quick ways to submit paperwork and documents.

headshot image of Todd Keicher

Loan Officer Team Lead: Todd Keicher

NMLS# 447595

5 out of 5 Stars
headshot image of Matthew Lucas

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars

Where do I even begin? There aren't enough stars on this review to accurately rate Aaron Mansfield. If there were a Nobel Prize for mortgages, he'd win it.Aaron didn't just help us buy a house. He made what felt impossible happen. While everyone else talks about how stressful buying a home is, Aaron somehow turned the entire experience into something we could actually enjoy because we knew we were in the best hands possible.He worked absolute miracles to get us from application to closing in just 21 days. Twenty one days! Every email, every phone call, every question, every hurdle, Aaron handled it with lightning fast responses, incredible knowledge, endless patience, and a level of dedication that is almost impossible to find anymore.There was never a moment where we felt forgotten or left wondering what was happening. He was always ten steps ahead, fighting for us behind the scenes, solving problems before we even knew they existed, and making us feel like we were his only clients.Because of Aaron, my family is walking through the front door of our dream home. That's something we'll remember for the rest of our lives. You don't just forget the person who changes your future.If you're considering using Aaron Mansfield, stop looking. You've already found the best. He is the gold standard for loan officers, and I would recommend him to every friend, family member, coworker, and complete stranger I meet.Aaron, thank you for your relentless work, your professionalism, your kindness, and for making our dream come true. You didn't just earn a lifelong client. You earned lifelong fans. If I could give you a million stars, I still wouldn't feel like it was enough.

headshot image of Aaron Mansfield

Loan Officer: Aaron Mansfield

NMLS# 2736749

5 out of 5 Stars
Photo submission from Adrian F.

Thank you Veterans United for making the house buying experience smooth!

headshot image of Jaimie Geiger

Loan Officer: Jaimie Geiger

NMLS# 842497

5 out of 5 Stars

Very responsive, good communication, Veteran advocate, great online system for document uploads and downloads.

headshot image of Stephanie Buckridge

Loan Officer: Stephanie Buckridge

NMLS# 1035470

5 out of 5 Stars

Thank you Jake Tara Christina and the team for a smooth home buying process. Would recommend

headshot image of Jake McQuitty

Loan Officer: Jake McQuitty

NMLS# 2036428

5 out of 5 Stars

Great to work with, easy process and good communications

headshot image of Kenny Scheer

Loan Officer: Kenny Scheer

NMLS# 2253513

4 out of 5 Stars

Overall a minimum stress experience buying a home.

headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars

Andrew was great! Very responsive and pleasant to work with throughout the whole process.

headshot image of Andrew Zynda

Loan Officer: Andrew Zynda

NMLS# 2115772

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5 out of 5 Stars
headshot image of Sheldon Turek

Loan Officer: Sheldon Turek

NMLS# 1911743

5 out of 5 Stars

Everyone I worked with was great. Staff was punctual with Communications and received emails and or text messages as the closing neared.

headshot image of Mary Davis

Loan Officer: Mary Davis

NMLS# 1926641

5 out of 5 Stars
headshot image of Daniel Perry

Loan Officer: Daniel Perry

NMLS# 860457

4.5 out of 5 Stars
headshot image of Matthew Hina

Loan Officer : Matthew Hina

NMLS# 2602203

5 out of 5 Stars
headshot image of Alexei Kotchetov

Loan Officer: Alexei Kotchetov

NMLS# 2483252

5 out of 5 Stars
Photo submission from Natasha M.

Homeowners at 20!

headshot image of Kody Gilbow

Loan Officer: Kody Gilbow

NMLS# 192566

5 out of 5 Stars
headshot image of Toby Clifton

Loan Officer: Toby Clifton

NMLS# 1996257

4.5 out of 5 Stars

Everyone on the team ( yes you get an entire team) was great to work with, very responsive and helpful in answering all questions.

headshot image of Kevin Weatherspoon Jr

Loan Officer: Kevin Weatherspoon Jr

NMLS# 2709273

5 out of 5 Stars

Very pleased with my experience . We had a great team that helped us every step of the of the way and made our home buying experience as stress free as possible. can’t say enough on how happy we are with the team we had

headshot image of Joseph Sepulveda

Production Manager: Joseph Sepulveda

NMLS# 1835955

2.5 out of 5 Stars

Meh, it's all about money. I was welcomed with some sort of "gift" last week--never got it. They are okay. Not any better or worse than any other mortgage broker you would use.

Response from Veterans United

I'm sorry your experience left you feeling underwhelmed Devin, and I can understand how frustrating it would be to expect a gift and never receive it.

I always want our service to leave a positive, lasting impression, and I'm sorry we didn't meet that expectation. I'd appreciate the opportunity to learn more about what happened, including the gift you mentioned.

If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.

Sincerely,
Claire S., Client Relations Manager

5 out of 5 Stars
headshot image of Victoria Colson

Loan Officer: Victoria Colson

NMLS# 2340924

5 out of 5 Stars
headshot image of Mason Fast

Loan Officer: Mason Fast

NMLS# 2789280

4.5 out of 5 Stars

Only issue really that there was was communication between departments that's really about it

headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

4.5 out of 5 Stars
headshot image of Drew Tillman

Loan Officer: Drew Tillman

NMLS# 2045394

5 out of 5 Stars

Brice and team were super helpful in every step of the process. From start to finish they made the home buying process an easy and enjoyable process. Highly recommended for any Veterans looking for a new home!

headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

5 out of 5 Stars

It was great and they were very good at making it happen

headshot image of Stephen Bash

Loan Officer Team Lead: Stephen Bash

NMLS# 2030081

5 out of 5 Stars
Photo submission from Myles H.

Veterans United is unparalleled for home buying. I don't think other companies that say that are VA-backed can do what the people at VU can do. The process was well-detailed. The team I had went above and beyond to help me get my first home and become a homeowner.

headshot image of Ryan Stoll

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars

Really had a smooth experience, they did their absolute best to find the best loan for us. We truky appreciate all the hard work.

headshot image of Jolene Hatfield

Loan Officer: Jolene Hatfield

NMLS# 2771738

5 out of 5 Stars

From the very beginning to the very end VU made my process smooth & easy

headshot image of Trey Barrow

Loan Officer: Trey Barrow

NMLS# 2091070

5 out of 5 Stars
headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars
headshot image of Evan Carmichael

Loan Officer: Evan Carmichael

NMLS# 2042445

4 out of 5 Stars
headshot image of Alex Brayfield

Loan Officer: Alex Brayfield

NMLS# 2682627

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