Sr. Loan Officer Mark Manos delivered well beyond our expectations and we couldn't have asked for a better service as first time / VA buyers. He consistently managed the entire process to work in our best interest, was transparent throughout, and answered every single question as an expert with seasoned knowledge. Highly recommended for any vets in the San Diego region.
My team was amazing and I’m so glad I was able to experience them!
Sam and his team was great to work with. Explained all the steps clearly and made a stressful transition easier for us with his great communication skills.
I'm very glad I chose Veterans United to purchase my first home. The whole home buying process seemed very overwhelming but they somehow made it understandable in bite size pieces. I was super anxious and lost at the beginning and they held my hand at each step. With their insurance brokerage, I found cheaper auto, home, and flood insurance.
Always supportive and encouraging to me.
Working with a team including my real estate agent made less stress and smooth closing.
I am so very grateful for a forever home for family and friends to gather and make joyful memories.
Veteran’s United helped us buy our first home. Each member of our team was super knowledgeable and their communication skills were top tier! The response time was also very short if we had questions!
Team was fantastic and extremely helpful.
Very professional
Joel and Heather were very helpful throughout the process. This is the third home we have bought and it was by far the easiest! Extraordinary Team!
This was our fourth time using Veteran's United for our home buying and it was more than challenging to say the least. Between the document's required for underwriting, which seemed as if we were providing duplicates, or more than enough justification for my spouse's employment history, this was not an easy process. Addtionally with me retiring, when they sent the documents over to review, we identified the 26-8937 which would be sent to the VA to validate my BDD claim (which was marked as if I did not submit a claim when I told them I did and it was on 10 April 2026), when speaking with our Loan Officer, she stated, "I have done this for 20 years and never heard of it." Even though an example of the form was in the 103 page document that was sent to us from them. I found it to be completely ridiculous when they asked what page it was on because of the size of the document but yet the expectation was on us to review something that was provided from Veteran's United that apparently they had zero experience in. The form was submitted, but apparently did not receive the required information so the VA funding fee was still applied. Your title is Veteran's United, but I feel as if you mislead veterans. If this is not the last time we purchase a home, we will absolutely not use Veteran's United again.
Response from Veterans United
Hi Joshua,
Thank you for taking the time to share your experience. As a returning customer who has trusted us with four home purchases, I can understand how disappointing it must have been to encounter so many challenges during this process.
I'm sorry to hear that the underwriting requirements felt repetitive and that concerns surrounding your spouse's employment history added to the frustration. I also understand why the confusion regarding your retirement, disability claim documentation, and the VA funding fee would leave you feeling let down. Buying a home is already a significant milestone, and it's especially frustrating when you feel like you're having to navigate issues that should have been better understood and communicated.
I appreciate you bringing these concerns to our attention. Feedback like yours helps us identify opportunities to improve the experience for future borrowers. I'd like the opportunity to learn more about what happened and review your concerns in greater detail with our team.
If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday. If you contact us outside those hours, we can typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
We’ve used VU twice and a smaller lender once for our three total times we’ve purchased a home using the VA Loan. Will highly recommend them over and over as we haven’t seen many other lenders top their customer service and support throughout the process. We always feel informed and like we’re part of the entire process during each step, whereas other lenders keep to themselves while working on things behind the scenes. Grateful for VU and will always recommend them for VA Loans.
Very good with following up and following through
Easy to work with and very competitive offers
