As a mom of 4, and one being special needs it seemed something always came up to knock me down. I was lied to by other lenders- led on, and burnt out. McKenzie, and Carla held my hand every step of the way to fix my credit and told me exactly how to do it! That impressed me !!!! I was important- someone listened to me!!! Once my score was up enough the whole process was super smooth- I can’t praise them enough for all the work they did. We closed this week and it still feels like a dream. Thank y’all so much!
Exceptional personal and customer care and service!!
They were fast, friendly, and we closed on time. You cannot ask more than that. Everyone was great and were there for me step by step.
Jacob Johnston and Anna Barton were great to work with. This is my first home purchase. They made it very easy to work with.
Justin Griffith and his whole team made this experience amazing and super non stressful. The most helpful crew. We felt like friends more than clients or customers.
Very open, clear, and timely communications. At all times, felt I was in very capable hands and helped make the process go as smooth as possible.
Extremely helpful!! My loan officer and associates were always right to provide guidance and suggestions.
Sam Yoo and and Landon were absolutely amazing! My realtor actually said he Sam actually helped him out a LOT. I’d absolutely recommend this team
08/29/2025 at 10:00 AM the title agency called me and stated the loan had closed and funds had been dispersed. At around 4:00 PM I received a text from my realtor who had been paid stating the loan had nots been funded. We had already moved in the house by that time. I call VA Home Loans and Dika said the loan had not been funded. This all took place over Labor Day and on Tuesday AM I called Priority title and the loan had been funded and they paid all parties. This caused my wife and I a lot of worry and stress. I have been in real state investing along time and any loan officer that makes a mistake needs to own it not place blame. Fill free to call me at 352-875-7563 Sincerely Stephen Lawrence
Response from Veterans United
Hi Stephen,
I’m really sorry for the stress and confusion you and your wife experienced around the timing of your loan funding. I know how unsettling it must have felt to be moved in but unsure if everything had closed properly. That’s not the kind of worry I ever want our borrowers to go through, especially during such an important moment.
Clear communication is something we take seriously, and I’m sorry this situation left you feeling otherwise. I’d like the chance to connect with you directly and learn more so we can address your concerns. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and typically respond the next business day if a message comes in after hours.
After adjusting to how buying a house has changed from my last time, I found the whole process to be simple and stress-free.
Great
