Matt was extremely helpful and communicated throughout the entire process.
It went amazing they made it super easy and were helpful every step of the way
They did an awesome job
Torri was an absolute gem from start to finish. She had phenomenal communication, explained the process every step of the way, and had such a fun and kind personality. She’s incredible!! Jenny, the loan coordinator is awesome too!
VU, Crystaline Loveless & her team were all great! Super helpful, always going above and beyond to make sure our experience was enjoyable. Would recommend them to anyone!
Very well! Kept me up to date when i came to any new information about the va loan.
It has been a blast. So helpful and understanding that I didn’t know how to respond to it. I trusted my loan officer and the others through the whole journey. I am one who has trust issues. I want to shout out to my whole crew, thank you all for all of your hard work and understanding. I have had little to no stress. You are the number one to me. I am sending my blessings to you and you families.
Everyone was extremely nice throughout the whole process. I was a first-time buyer so they made it very easy.
The process was slightly long but Mr. Greg and Ms Brittany was very helpful 👌 with the process of getting everything signed and delivered 👏. BRAVO ZULU to them both. Thanks for caring fir my support.
Kevin and his team are absolutely amazing!!!! I am beyond ecstatic and pleased with the absolute professional and personal service they provided. They all made my feel as if I was their only customer. I can't say enough good!!!!!!
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Outstanding refinance experience with Veterans United. Lily was incredible from day one-clear, responsive, and made the entire process easy and stress-free. She kept everything on track and explained each step in a way that built real confidence. Sara was also fantastic, ensuring the closing went smoothly with no surprises. Professional, supportive, and efficient from start to finish. I would absolutely recommend Veterans United to any veteran considering a refinance.
My experience as a first time home buyer was absolutely wonderful! No matter when I had questions, Jake McQuitty took care of us. Regardless of the complexity. He not only gave us answers but never wasted an opportunity to educate my wife and I on the home buying process and requirements. We kept the questions coming and he was patient enough to walk us through every step of the process. We are a military family and had to be uprooted and in a home in 30 days. My wife and I went from choosing a home to being clear to close in under 12 days and all of the credit goes to Jake and his rapid assistance. There is no way we make it to closing day without his guidance.
My first experience with VU was phenomenal. My second loan experience with them was a bit of a let down. They charged me fees on things that I don't think they should have. All of the small fees add up. When someone is buying a home, they need to save as much as possible. There are way too many unnecessary fees, perhaps VU could downsize its unnecessary personnel and programs, and that would allow it to cut out some of the fees.
Response from Veterans United
Hi Clint,
It means a lot to hear that your first experience with us was phenomenal, which makes it even more disappointing to learn that your second loan did not live up to that standard. I understand how frustrating it can feel when costs add up, especially when you’re trying to be as financially prepared as possible during a home purchase.
Concerns about fees are important. You should always feel clear about what you’re being charged for and why. While many costs in a mortgage transaction are standard or third-party related, that does not lessen the impact they have on you. If anything felt unnecessary or insufficiently explained, that’s something I would want to review.
I’d appreciate the opportunity to take a closer look at your loan details and walk through your concerns with you directly. When you’re ready, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll respond the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
