Everyone was amazing until the last few days. Closing costs were not finalized until 1220 with closing at 3. Closing costs were quoted wrong requiring 2 trips for cashiers checks cutting the time very close. We came very close to not closing as scheduled. The seller was supposed to sign at 10 in the morning and was postponed by at least two hours. Additional paperwork was requested from us on Friday before closing. Additional forms had to be signed for veterans on the day of closing at 1 o’clock. It made the last couple days very stressful when I feel like it should have been more organized. An apologies was given.
Adam and his team were absolutely a pleasure to work with during our home buying process. They made the loan process very simple and stress free. The team we great at explaining all the steps and answering any questions we had along the way. We are extremely happy we went with Veterans United!
We had an absolute wonderful experience with the whole from beginning to end.
My team moved fast on going thru papers and letting me know what I needed ASAP. I also loved the little gift they sent us! I would love to Thank them so much for the awesome job they did and would give them 100 out of 10!
Corey and his entire team provided exceptional service throughout my home buying process. They made the process extremely easy and understandable. Veterans United should feel honored to have Corey as a part of your team.
Everyone from Sarah to Brent to Kaitlyn to Anne was great never had any issues I called if they didn’t have the answer, they found the answer and got right back to me.
From the first phone call I made to Veterans United, Joe and his team jumped into action on my loan approval and notifying me immediately of approval. VU's team is efficient and aggressive to the finish insuring the highest quality in customer service to our veterans. Prompt, courteous and professional people who make you feel there with you every step of the way and in your corner. Even with all my questions or concerns VU sincerely answered all of them and assured me all aspects for the best loan was being done. For m y first VA experience I'm very proud to have had VU on my side.
They kepted me informed and updated.. answered all my questions as soon as possible
Mrs. Tonya and Mrs. Nikki we're amazing during what could have been a very stressful process. They communicated effectively and courteously while performing the duties of their jobs. I felt like they cared, and they helped my families home ownership dreams come true. Thank you for hiring quality people.
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Meghan was amazing from the very beginning to the very end she walked me through the process, very professional, very courteous and I would definitely recommend her and once again, thank Meghan thank you Veterans United team
We worked with Charles and his team for the better part of a year, and throughout this process, they were patient and professional. Even though we faced some adversity, they consistently remained supportive and committed to helping us accomplish the important milestone of buying our first home.
Emily and the team were great . They helped me out so much and answered all the questions I had . They’re the best .
Overall, a 10! The only thing I would suggest is to make sure that the final closing documents are finalized before the moment of closing! That was extremely annoying! Show up expecting to pay one thing and all of the sudden; nope you must pay this! Also, please fix the issue about having to constantly having to get the DocuSign reset. Every time my Loan team would send me something it would say that my session had timed out and to reverify. Well there is no place or link to do that!
