Made it easy and streamlined!
Veterans United was wonderful to work with. Answered all the questions we had.
The communication between the initial loan startup and the closing was an easy going experience. If you submit documentation in a timely manner, the process should go smoothly.
I did not care for one of the so called team members. Never available via text or phone. Very vague in responses when I asked questions about information she had sent, very confusing information.
Loan officer was good, however there were just too many "to do" items sent after midnight and 2am that I would not see until the next day.
Response from Veterans United
Hi Pamela,
Thanks for sharing this feedback. I’m sorry for the frustration caused by unclear communication and not being able to reach one of the team members when you needed answers. I also understand how confusing it can be to receive multiple to-do items late at night or early in the morning and not see them until the next day.
I do appreciate you calling out the positive experience with your loan officer. If you’re open to it, I’d really like to learn more and see how we can do better. Our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
The process the company has adopted has been streamlined beautifully. The interface is incredibly user-friendly and it's very easy to find any information that may be needed.
Working with Brice Mueller through this process was great. It was great talking with him and achieving the results we wanted.
Our loan officer, Matt Istwan, was awesome. He went over & beyond all expectations we had. Matt was always professional, courteous, and knowledgeable during the entire process. I can't thank Matt enough for his help with financing our home, he made such a difference during a very stressful home search.
The team i worked with had the upmost respect, and we're available to answer any questions I had in a timely manner 10 out of 10 would buy/sell through veterans United again thank you very much for making this process easy and enjoyable.
Quick, smooth and busy.
Veterans United was a seamless fit from the beginning. As a first-time home buyer, I had LOTS of questions and after living overseas, I had a lot to work out before my home purchase was finally possible. They were with me the entire way and walked me through every step.
This was my first home buying experience due to PCSing during my career and not wanting to buy where perviously stationed. When I finally decided to buy after retiring from the military, all I kept hearing was "Use Veteran's United". I'll spare you every detail, but from day ONE they made sure if I had any questions/concerns that they were addressed immediately. The whole process was smooth and stress-free. I ABSOLUTELY recommend them!
Our VU team was awesome- beyond the outstanding rating of 10. Rob Dycus and Erin Craig were both quick to respond to our questions and kept us informed regarding the loan process and on what was needed during each step along the way. Rob especially exceeded our expectations. He was extremely knowledgeable and easy to work with.
Huge shoutout to Jake Ferguson and his team at Veterans United. They delivered the most competitive deal, closed on time with no extension, and were incredibly communicative throughout the entire process. Jake and his team worked hard every single day including weekends and made the process smooth and stress free especially moving cross country. Highly recommend working specifically with Jake Ferguson’s team!
Veteran’s United was great to work with. Their process is streamlined and there is no fooling around. If you are serious (ACTUALLY SERIOUS) about buying a house, they will get you financed. I thought I was but really wasn’t before because I wasn’t ready to stop impulse buying and spending frivolously. Once I buckled down, they were the vehicle that got me the home. Thank you Veteran’s United!
Very helpful thru all the tasks. to complete the contract
It’s always a smooth sailing process working with Veterans United.
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I appreciate everything you an your team did for us. Never thought I would be able to be a home owner,but here I am forever grateful. Best Christmas present. Thanks
Kelly Foote and her team did an excellent job. Things were done quick and we were treated like family. Everything was explained clearly and they helped us feel at ease through this process.
Our Realtor Isaac and Loan Officier were absolutely amazing and worked with us for years to find the right house.Unfortunately, the people hired for the appraisal made the end of this process extremely difficult.
Excellent professional service
