Derek was so incredibly helpful throughout our home buying process! He explained everything in a way we understood and always made himself available to answer questions. Veterans United streamlined the process and made it easy to complete everything needed to ahead of closing. I would 10/10 recommend both Derek and Veterans United. Thank you!
Easiest process I have ever been a part of. With this being one of the biggest decision, I was nervous about the whole process. Everything went so smoothly, I was impressed with everyone that I worked with at VHL.
VU made the entire process easy, especially considering the number of complications that can arise in a transaction like this. Each experience has been excellent, which is why we continue to trust and rely on their expertise and kindness for the third time. An amazing experience every time.
I can’t say enough good things about Veterans United. The service was efficient, friendly, and thorough from start to finish. Working with Veterans United was an excellent experience. Communication was clear, documents were easy to complete, and my loan closed exactly when promised.
I would highly recommend Veterans United to anyone looking to buy a new home. This is our 2nd time using Veterans United and have been very pleased with the service each time.
My experience with Veterans United warrants a well written appreciation letter that is currently being drawn up. Thank you V.U.
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Our loan officer worked hard to help us out, the underwriters and everyone involved with our home purchase were great as well!! Myself and my family greatly appreciate everyone's hard work getting us into our new home. Thank you all very much!!!
The under writing needs to be more streamlined. There were to many last minute needed items that had no real bearing on the home purchase.
Response from Veterans United
Hi Jeffrey,
I’m sorry the underwriting process felt so disjointed and stressful. Last-minute requests, especially when they don’t seem to directly impact the home purchase, can be frustrating and disruptive. I understand why this left you feeling disappointed.
Your feedback is important, and I’d appreciate the chance for our Client Advocate team to take a closer look and share your concerns with the right teams. If you’re open to it, you can reach them at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
Everyone from beginning to end was amazing and did such a great job with every aspect of the home buying experience. I would highly recommend Veterans United to anyone looking to purchase a home.
Tyler and his tram were great!
