Easy steps and quick ways to submit paperwork and documents.
Where do I even begin? There aren't enough stars on this review to accurately rate Aaron Mansfield. If there were a Nobel Prize for mortgages, he'd win it.Aaron didn't just help us buy a house. He made what felt impossible happen. While everyone else talks about how stressful buying a home is, Aaron somehow turned the entire experience into something we could actually enjoy because we knew we were in the best hands possible.He worked absolute miracles to get us from application to closing in just 21 days. Twenty one days! Every email, every phone call, every question, every hurdle, Aaron handled it with lightning fast responses, incredible knowledge, endless patience, and a level of dedication that is almost impossible to find anymore.There was never a moment where we felt forgotten or left wondering what was happening. He was always ten steps ahead, fighting for us behind the scenes, solving problems before we even knew they existed, and making us feel like we were his only clients.Because of Aaron, my family is walking through the front door of our dream home. That's something we'll remember for the rest of our lives. You don't just forget the person who changes your future.If you're considering using Aaron Mansfield, stop looking. You've already found the best. He is the gold standard for loan officers, and I would recommend him to every friend, family member, coworker, and complete stranger I meet.Aaron, thank you for your relentless work, your professionalism, your kindness, and for making our dream come true. You didn't just earn a lifelong client. You earned lifelong fans. If I could give you a million stars, I still wouldn't feel like it was enough.
Very responsive, good communication, Veteran advocate, great online system for document uploads and downloads.
Thank you Jake Tara Christina and the team for a smooth home buying process. Would recommend
Absolutely amazing job by everyone! I can not complain about a single thing. Everything was smooth with no major hiccups. I will forever be grateful for the team and their knowledge and willingness to answer all of my questions.
Great to work with, easy process and good communications
Overall a minimum stress experience buying a home.
Andrew was great! Very responsive and pleasant to work with throughout the whole process.
Everyone I worked with was great. Staff was punctual with Communications and received emails and or text messages as the closing neared.
Ready to see for yourself?
Experience first-hand why 376,992 homeowners give us a perfect score!
Everyone on the team ( yes you get an entire team) was great to work with, very responsive and helpful in answering all questions.
Our team at Veterans United made purchasing our first home smooth and straightforward! The support, communication, and customer service exceeded our expectations! Thank you Veterans United!!
Very pleased with my experience . We had a great team that helped us every step of the of the way and made our home buying experience as stress free as possible. can’t say enough on how happy we are with the team we had
Meh, it's all about money. I was welcomed with some sort of "gift" last week--never got it. They are okay. Not any better or worse than any other mortgage broker you would use.
Response from Veterans United
I'm sorry your experience left you feeling underwhelmed Devin, and I can understand how frustrating it would be to expect a gift and never receive it.
I always want our service to leave a positive, lasting impression, and I'm sorry we didn't meet that expectation. I'd appreciate the opportunity to learn more about what happened, including the gift you mentioned.
If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Only issue really that there was was communication between departments that's really about it
Brice and team were super helpful in every step of the process. From start to finish they made the home buying process an easy and enjoyable process. Highly recommended for any Veterans looking for a new home!
It was great and they were very good at making it happen
Really had a smooth experience, they did their absolute best to find the best loan for us. We truky appreciate all the hard work.
From the very beginning to the very end VU made my process smooth & easy
OK, so, I have always preferred renting for the convenience, but then about a year ago I was somehow inspired to buy a home, if I could find the right now. I h ad stumbled onto VU and had contacted them with my interest in doing a VA loan, which would be my first. My best friend "sister" and I spent months trying to find one close to her house, (My mom has dementia and I am her caregiver and my friend and her family have helped me care for her and she has become part of their family) Unfortunately, they were all high priced and still a bit away distance-wise, so we kind of tabled it for another time. For anyone who doesn't think prayer works, they might want to recheck that! A mutual friend of ours owned a house literally across the street, and one day she told us that she and her husband were going to move back to TX and they decided to finally sell the house. Once my friend told her about me wanting it, she didn't even list it, instead doing a FSBO, which took out the middle man. I contacted Alec and crew to tell him I had finally found a house and he was so excited for me! He literally took care of everything and brought in Elizabeth and Blake to hold my hand through the process, which took less than a month! When they said they were going to do something, they did it and with high quality caring. They found a title company locally that also was awesome with very helpful and attentive people. They even had gotten a beautiful sign made for my craft room! It was one of the very few times in my life that I have done business with an organization/company where it was obvious these people had answered a calling to do this and genuinely loved it. They are an example of what customer care (aka service) is supposed to be like. I've been an RN for over 30 years, and a psychotherapist for over 7 years, so I know first hand the importance of making sure my clients feel taken care of. I have their phone numbers starred in my contact list, and whenever I meet a fellow Veteran wanting to purchase, Veterans United will be THE first company, and they will be the first names I give out. Somebody, please give these folks a raise, or at least a nice Christmas bonus!
Thanks for everything and Merry Christmas!
Dr. Karen Wall
MAJ (Retired) Army Nurse Corps
They bent over backwards to make this happen. Good job team.
