Everyone checked in with me regularly, and they encouraged me to ask questions. There was never a moment I was not feeling like I was being heard. Everyone was patient and respectful. I was nervous, seeing that I am a first timer. The process was smooth and painless!
Danny, Alyssa, and the entire Veterans United team were very responsive and professional throughout our home buying process. I highly recommend their team!
Using Veterans United for the purchase of our new home was the best decision we could have made. From start to finish the whole team was working for us and made this process a breeze, I highly recommend Veterans United to everyone.
Great service from a team of dedicated people. Didn’t feel like business with strangers but friends extending their help to us. I would highly recommend Alec and his team to anyone looking to use Veterans United.
Hands down, the best and friendliest group of people to work with! The whole team made it a super easy process!
The Team at Veterans United are absolutely the best group of business professionals. They all go above and beyond to ensure customers are taken care of and work in your best interest. I will without a doubt be returning to do business in the future.
I am so disappointed that I can only rate 10 out of 10 because this team deserve a 100 and beyond. I am so thankful and I mostly want to shout out to one specific person out of the whole team that help me through the end and that is Taylyn she was the most help and most amazing person out of the whole team she stuck with me in the beginning all the way to the end of My house closing date. Thank you so much for everything this whole team show up and show out from being professional, had wonderful personalities, help answer all my questions, and great communication and keeping me updated with the whole process.
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It was a great experience even with my team having so many changes everything stayed on track up to the end. It was an overwhelming experience that they helped simplify and they were extremely responsive to emails and texts.
Jennifer was awesome! She made herself available to us no matter when we called and we really appreciated it.
I highly recommend using Veterans United Home Loans. If I had to do it all over again, knowing what I know now, there’s no question that I’d use Veterans United again.
Everyone at VU was knowledgeable,
helpful, kind and professional. They were always happy to answer any questions we had. It was a real pleasure working with Ryan and Kyle.
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I cannot recommend Veterans United highly enough! A special thank you to Sean Newcomb and Paige Thompson for their exceptional professionalism, dedication, and unwavering commitment throughout our homebuying journey. Sean's outstanding leadership, knowledge, and willingness to go above and beyond, combined with Paige's incredible responsiveness, attention to detail, and genuine care, made an otherwise stressful process feel manageable and rewarding. Their communication, patience, and determination to help our family achieve homeownership were truly second to none. It's rare to find a team so genuinely invested in the people they serve. Veterans United should be incredibly proud to have these two representing their organization. An absolutely phenomenal team that deserves far more than a simple 10/10 rating...
Everyone involved in this process were extremely helpful, transparent, and always willing to answer my many questions. Thank you all for helping make our dream come true!
Working with Jordan and his team was an effortless experience from start to finish during our financing process. They responded to our questions with remarkable speed! Every step of the way, from obtaining our preapproval letter to the final closing, was thoroughly explained. The VU portal turned out to be an invaluable resource for us borrowers, as well; it was user-friendly and contained all the necessary information, from finding homeowner's insurance to details about moving services. Every member of Jordan's team was eager to help. We were pleasantly surprised to discover that we received a $200 reduction in our mortgage payment from the original quote, thanks to Jordan's skillful use of our excess seller’s credit to secure a better rate. My wife and I were truly impressed by their dedication throughout the entire process until we received our keys. Keep up the great work, VU! It's fantastic to see you hiring people who genuinely care about veterans. And to Jordan and his team, your exceptional efforts are greatly appreciated!
The people were nice and easy to work with and everything was easy to submit. The initial loan I was offered had several thousand dollars of fees that other companies wouldn’t have charged. I had to get a competing loan offer to get these waved. When the time came to close I was blindsided by costs far higher than what was given to me in earlier estimates. I expected the information given to me to be accurate but instead I almost couldn’t afford to close. I was given a credit by the seller to fix some of the issues with the townhome I bought but none of that money is left after closing. I expected my agent to give me accurate information to make informed decisions and plan my budget accordingly. This did not happen. I have already talked one of my friends into walking away from veterans United.
Response from Veterans United
Hi David,
I'm glad to hear the team was friendly and made parts of the process easy, but I'm sorry the financial side of your experience was so frustrating. I understand how stressful it must have been to face unexpected costs at closing, especially when you were relying on earlier estimates to plan your budget. You deserved clear communication throughout such an important purchase. I'd appreciate the opportunity to look into your concerns further. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
