Charles was receptive and patient. He was always available to write a pre-approval letter, even during the weekend. Amazing service and professionalism. Thanks. Jason
Great!
Rob Hegstrom was extremely patient throughout the entire process. Loved that he communicated very well and was prompt to respond. Thank you so much for your kindness! #ProudVeteranHomeowner
This is the 7th home I have purchased, and the second I have financed thru Veterans United. They had me from contract to close in under 20 Business days. This is the second home that everything has gone very smooth. Not only would I recommend them, I honestly don’t think I will ever use anyone else. Both times the rate I received was the lowest possible. Great team efficient great communicators.
Macon & Jeremy were the BEST! Their communication skills were unbelievable. They kept me updated constantly. Closing was a breeze. Yes, I would recommend them to all Veterans. Salute!
Crystaline and her crew were very professional and courteous and knowledgeable there willingness to help and keep me informed from beginning until we get the keys, awesome great experience with all of them thank you so much and God bless you all!!
Great support.
Veterans United Home Loans is great. They get you the lowest interest rate, you work with very professional and knowledgeable teams, and they are as quick as you like. I closed in 32days on a new home.
Brian and his team were exceptionally helpful. They kept me on task and kept me informed anytime they needed something from me and we’re always willing and available to ask questions.
Super friendly and very on top of everything you need to do/provide them. Communication was great. Never an issue to pick up the phone and actually talk to you. Loved the communication from them all!
Thanks a million times over
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It was great, quick within the time I needed.
Don’t pick anyone else but this team. The Perfect team to achieve your goals. Andy and his team are absolutely amazing. Answered my questions with so much detail and helped me through the process making it super easy to understand. I would recommend them to anyone I possibly can to receive perfect service
Service was exceptional. Always kept me updated on things and kept things moving to the goal of owning my own home
The GOOD: Daniel Roberts. During the entire underwriting phase of the loan, Daniel was kind and genuinely interested in making this phase of the loan process as simple as possible. He consistently kept communication with me and worked diligently to ensure that I understood and felt comfortable with the process. On several occasions, he assisted me and advised me on better courses of action to take when I had difficulty obtaining documents to place in my file. I truly wish Veterans United had “1000 Daniel Roberts” within their organization because he understands “great customer service” and is the walking blueprint that their staff should follow. If so had to rate his performance, he is a twelve, on a scale of one to ten. He’s not that good, he’s great at his job.Now the BADEverything in the loan application process, though tedious, was great UNTIL the loan was approved for closing. Closing documents went from Veterans United owing me $8k+ to me owing them $10k+ which was an $18k+ swing that just didn’t make sense. Not only that, but I initially told the lending agent I wanted a low interest rate and didn’t want any closing costs. It was their job to work with me and find the best solution to achieve both but during the entire process I was told, “ you won’t have closing costs.” I received SEVERAL different closing statements to review before finally having the opportunity to talk to a team lead to resolve this issue. After talking to the team lead (Aaron Swanner) he assured me that with the new interest rate that I selected, I wouldn’t have any closing costs but then I received a closing document to review which stated I would owe $400. When I questioned this, he apologized and said Veterans United would make it right, correct their deficiencies, and that he would request a Lenders credit to make sure there were no closing costs. Well, that was either a lie or a great misrepresentation of what happened because all they did was take money that my real estate agent was giving me at closing ($750) and subtracted the $400 that they initially said I had to pay and gave me the rest at closing. They (Aaron) said that this is not what happened but when you deal with an organization that continues to fix their mistakes throughout a process, it’s hard to believe what is THEIR truth versus my perception of reality.
Response from Veterans United
Hi Kenneth,
First, I really appreciate you taking the time to recognize Daniel. Hearing that he made such a positive impact during underwriting means a lot. It sounds like he showed up with patience, clarity, and genuine care, and I am grateful you had that kind of support during such an important process. I will be sure your feedback about him is shared.
That said, I am truly sorry for the frustration and confusion you experienced at closing. An $18,000 swing on a closing disclosure would feel alarming to anyone, especially after being told there would be no closing costs. Receiving multiple versions of closing documents and feeling like the numbers kept shifting is understandably unsettling.
While interest rate changes, lender credits, and third party credits can impact final figures, you should never feel unsure about how or why those changes happened. Clear explanations matter. If that clarity was missing, that is something I want to look into.
I would really appreciate the opportunity to review your file and walk through the numbers with you to better understand what happened and address your concerns directly. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday. If you contact us outside those hours, we will typically respond the next business day.
You are still part of the Veterans United family, and I would like the chance to make sure your experience is fully heard.
Sincerely,
Claire S., Client Relations Manager
Exceptional in every aspect of the home buying experience. Timely communication, friendly team members, and always left me confident at every step of the way. I would 100% recommend Veterans United to other home buyers.
