Stacy, Jesse and Eric were awesome to work with, I have always heard it takes a long time to get a VA home loan but I closed in a little over 3 weeks.
I’d like to thank Veterans United, especially Justin Wilson our loan officer for making it easy and possible for us to secure a house that we really liked in New Mexico.
I love Ms. Debie she was a Super Great help from start to finish. Sometimes I feel like I text her late and she still would respond to my concerns.
From start to finish Charles and the whole team made the whole home buying experience easy. The communication was spot on
All my questions were answered right away there was never a delay everything went so smoth Great teamwork! Thank you for everything.
Unfortunately the ball was dropped more than once for my buyer and even when the team lead took over, the communication was less than satisfactory. The day before and days of closing - we were unable to get any responses from Dylan Schatz nor Lani, the team lead.
Response from Veterans United
Hi and thank you for taking the time to provide feedback on behalf of our client
I’m sorry to hear their experience was impacted by repeated communication issues throughout the process. Communication during the final days leading up to closing is especially important, and I understand how frustrating it must have been to be unable to get responses from Dylan or Lani when timely updates were needed most.
We appreciate you bringing these concerns to our attention, as this is not the level of service we aim to provide. If you or our mutual client would like to discuss the experience further, please do reconnect with our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Every step of the way there was friendly, helpful assistance. This was the 4th home I've purchased in my life and it was never this good. The market is a crazy seller's market right now and the support was amazing in getting to the finish line. I hope I never move again, but if I do I'll be back.
My loan officer Jeff Gordon and his Team are the best in the business hands down!
Looking forward to working with them in the future.
The process was smooth and moved along quickly
Nichole and her team were fantastic. Thankful for all of the help, and assistance. Will be reaching out again in the future if I need to purchase a new home!
Made the process smooth and super simple would highly recommend
My third house using VU, so you can say I am happy with the transactions. Candy and Madison took good care of us.
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This was a great experience. I did not expect a lender to put my families interests first but they did through every step of the process. Thank you Veterans United. Thank you for making our dream come true! My family and I love our new home and this wouldn't have been possible without help from the team at VU.
Very professional and took a personal interest in getting me approved.
I cannot recommend Torri Thomas enough for anyone looking to buy a home! From the very beginning of our journey all the way through closing day, she was absolutely incredible to work with. She was attentive, knowledgeable, patient, and always made us feel like a priority every step of the way.No matter the time of day, Torri was there to answer our endless questions, calm our concerns, and guide us through every detail of the process. She truly went above and beyond — from sun up to sun down — making sure we felt confident and informed throughout the entire experience.Buying a home can feel overwhelming and stressful, but Torri made the process feel smooth, exciting, and genuinely enjoyable. Her communication was exceptional, her professionalism was unmatched, and her dedication to her clients is something you do not come across often. You can tell she truly cares about the people she works with and wants the absolute best for them.We are beyond grateful for everything she did for us and could not imagine going through this experience with anyone else. If you are looking for someone who is trustworthy, hardworking, compassionate, and truly amazing at what they do, Torri Thomas is the one. We are forever thankful for her help in finding our home!
Trey and Lani were phenomenal! Trey made it happen, his expertise and patience made this deal close! I do not hesitate recognizing and recommending Veterans United! They indeed live to their name.Happy Homeowners,
Luis & Debbie
