It was a nightmare, it seem like veterans united does not have enough people to work..there was no communication or even lack of communication this is my second time and last time ..
Response from Veterans United
Hi Crescencio,
I’m truly sorry to hear how stressful this experience felt for you. When you describe it as a nightmare, that tells me we missed the mark in a big way, especially when it came to communication. I also regret that after giving us a second chance, you felt let down again — that’s not the impression I ever want a veteran to walk away with.
Thank you for sharing this feedback so openly. If you’d like to talk more about what happened, my advocate are here to listen. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
Veterans United made my loan assumption process smooth and stress-free. Jody and Mark were professional, helpful, and always available to answer questions. I’m truly grateful for their guidance and support throughout the process.
Aaron Guinn and his team have just been outstanding the entire time. Started out with "just looking" to buy a house in New Jersey and when that didn't pan out and had to start looking in Florida, Aaron was a pleasure to work with. Very knowledgeable and always available to answer any of our questions. When it came down to placing an offer on the house and getting into contract, I don't think I could have done it without him and his awesome team there. Professional and make working with my realtor, title company, and other companies very easy. I hope this is not the last time I get to work with such a great team. Highly recommended!
Tanner and Tim were great to work with. They were very friendly, helpful and knowledgeable.
Great communication with the team, specifically Arron and Dustin. Thank you!
Tanks guys you’re team is awesome!!!
Everyone involved with helping me was super professional and competent. I highly recommend Veterans United.
Almost everyone was great .
Veterans United (VU) is an incredible company focused on serving others at a high level and if you want someone to care for you in your home buying and selling process, Veterans United will go above and beyond
I thought buying a house was going to be hard but Veteran's United made it soo easy. I haven't needed to worry about a thing through the whole process and i feel like they actually are looking out for my best interest. I have already been boasting how easy this process has been because of their support.
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Super fast and easy. The team help us with everything.
From start to finish the process was in respect to current documentation to establish a pathway for qualification.
Overall, our experience was AMAZING! It was a whirlwind for sure! This was my first time buying a home and Kollin and his team provided EXCELLENT customer service, communication, and ensured my husband and I were doing everything we needed to do for a smooth home buying experience.I also really liked the portal and our “to do” list. It made sure we did the things we had to prioritize, easy to use, and was clear and concise on what it was the VA loan was looking for.If you are in the market for buying a home, my husband and I HIGHLY recommend Shelby and Kollin. Not only were they able to do their job, they were also able to make you feel like family while doing it.
