Great people, great customer service, just a very faulty app
Response from Veterans United
Hi Garrett,
Thank you for the kind words about our team and customer service. I’m glad you had a positive experience with the people you worked with, and I’m sorry the app made things more frustrating than they should have.
If you’d like to share more about what wasn’t working well, our Client Advocate team would be happy to listen and pass that feedback along. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
Matt was very helpful all the way through the loan process. He seemed to anticipate our questions and was very proactive in addressing them. Pam and I both appreciated his attention to detail very much.
The whole team made me feel like I was their only client.
Working with Jeremy and Felicia made our experience worth purchasing a new home. They were there for us every step of the way and went above and beyond any expectations.
The entire process was very well handled, no issues was always kept informed of any changes or anything i needed to complete.
Being a surviving spouse of a veteran
My experience went very well After Mr Dorian Henderson took over my file of becoming a homeowner !
Was very patient and kind in helping me find a home of my own after 10+ yrs.of not having one.
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Experience first-hand why 375,846 homeowners give us a perfect score!
With sort notice due to other lender wanting to change contract, Phillip Dercher and Jenny Love absolutely went above and beyond to get everything done without question and provided an exceptional experience for a first time home buyer. I know who to call from now on and recommend for any home purchase.
Veterans United has helped us with buying and selling our property and truly made the process so simple and easy for my husband and I to walk through. We are so thankful for the whole team and all of the support we were given. We definitely recommend them to anyone looking for a lender as the added helping services, amazing customer support, and great communication truly helped to make, what can be a stressful time, to go by so smoothly!A huge thanks to James & his entire team!
This is I believe the third time I have used Rob and his team to purchase a home. And the financial aspect of each purchase was perfect and easily the simplest part of the entire process. When experience counts. I call Rob.
