Veterans United has taken great care of me through the years. Kelsey is great.
This last time was not at all a Streamline.Refinance. it took six or seven weeks instead of the usual two or three with no explanation. We kept having to esign documents that had inaccurate numbers for absolutely no reason. This type of transaction should not have cost me over $11K. I was very disappointed this time but will give them another chance in the future because of the past treatment, and they also have taken great care of my daughter, who is in the coast.Guard. Definitely recommend.
Response from Veterans United
Hey Michael,
I really appreciate you sharing your experience and for trusting us over the years. I’m so glad to hear that Kelsey has taken great care of you and your family, but I’m sorry that this most recent refinance didn’t meet the expectations set by your past experiences. I can understand how disappointing it must have been to see inaccurate documents and unexpected costs along the way.
We want every refinance to be as smooth and transparent as possible, and your feedback helps us see where we can do better to make sure that happens. I’m grateful that you’re willing to give us another chance, and we’d really like to review what happened here to provide some clarity. My Client Advocate team would be glad to connect with you at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
Elizabeth and her team lessened the stress of the loan process. The team worked in unison which resulted in a flawless result and so much easier than what I had initially anticipated. Throughout the process, I received nothing but kindness, understanding and support. They went above and beyond my expectations, for which I am truly grateful.
The recommendation for the realtor was spot on. All-in-all everyone was personable, caring and awesome!
Veterans United is very professional and knowledgeable. I would recommend any and all of my friends and family to them.
It is a good and best one
You're the best they are nothing less then the best
You guys were awesome and very friendly as well
GREAT,SUPER etc.!!!!
Process was very smooth thanks to Veterans United. I would 100% recommend to anyone! They are seriously the best!
The whole team was outstanding from beginning to end
We were very happy with everyone and how things went
Everything was quick and smooth outstanding to work with
I loved working with Mike Rahmoeller and the Veterans United Team. Mike Iwas exceptionally communicative and helped me through some of the challenges I had.
The whole team was amazing they made the home buying process so easy and smooth
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Outstanding Job
I was scared at first but my team worked hard to make this a smooth transition. I moved from Denver Colorado to Houston Texas and I would do it again with the same team
