Things were going great up until we approached the finish line. I was expecting my final CD 3 business days before closing and hadn't seen it yet so two business days before closing I texted my team and they said not to worry as our closing wasn't until 3 days after what was actually scheduled. I was not given the final approved CD until just over 12 hours before my scheduled closing time. It felt like if I hadn't reached out, I would have just been out of luck and had to reschedule my closing and all utility installations. It was explained to me that the loan officer had simply looked at the wrong account as we shared a last name with someone else who was closing soon, so they provided that date, but if that were the case, shouldn't we have received our final CD on time? Luckily it worked out and all the numbers were correct, but this still introduced tons of stress to my home buying experience. Maybe it was a fluke, but I expected better attention to detail, given how well they had provided service up to this point. Very disappointed to have to write this review.
Response from Veterans United
Hi Tag,
Thank you for sharing this, and I’m really glad to hear things started off on a strong note. That said, I’m sorry the experience became stressful right at the finish line. Not receiving your Closing Disclosure in a timely manner and getting conflicting information about your closing date would be frustrating for anyone, especially so close to such an important milestone.
I understand why this raised concerns about attention to detail, particularly after an otherwise positive experience. While I’m relieved everything ultimately came together, the added stress and uncertainty you described isn’t how this process should feel.
I’d welcome the chance to look into this further and better understand your experience. Please feel free to reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com so we can connect directly.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
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