very helpful durning the entire process. would recommend to everyone.
Veterans United is always my first choice and the reason is Chance Mullins. I also got to know Bryan Kay - a member of Chance's team - during my refinance and he was outstanding as well. I highly recommend Veterans United. Great people and great care during and after the process.
Thank you so much for your help and happy out look i was nervous at first but felt comfortable in your hands right away
It has been 24 years since my husband separated from the Army and we have never before pursued using his VA loan benefit, so the process was new to us. I was hesitant to go this route simply based on the fact that we knew nothing about the process and this was our third home purchase in 21 years. We got great service from everyone at VU! And there was so much we didn't know and needed to have explained along the way. The biggest thing that stands out in my mind about our experience is how EASY everything was and how seamlessly the process was from initial loan approval to closing. We got the keys to our home yesterday (10/25) and our closing date was 11/4!
Amy and Adrienne was with us every crazy step. I don’t how we would have gotten through it all without them.
Great service
Searching for a mortgage company to handle probably the largest purchase or refinancing house most Americans buy-it can be stressful.
From the “get-go” Hanna, Madison and team totally assuaged that stress.
We were updated regularly and any questions were quickly answered. We have bought 9 house in
our lifetime- Veterans United has been the best mortgage company we have worked with.. We especially like the To Do’s list and having it marked off when we completed each task. It took the mystery out of the process; plus the emails from Hanna and Madison let us know where we were in the process. Job well done. Gary & Emily Slusher
It was an absolute pleasure working with VUnited. I'm thankful to have such an amazing team who was alongside every step of the way.
I had nothing short of a fantastic experience with Veterans United! The entire team was there every step of the way to answer any questions I had or to listen to my concerns. I would highly recommend using Veterans United to any of my friends and fam.
i was not happy with my curent morage so i lookeded into veterains loans again, and the talked me threw process and asked me what i wanted to do and options of what i could do and did it in about 6 weeks and when i had trouble with forms and paper work respended as quick as they could hours or next day , as i went from one loan 26 years and other from thirty to 20 years as figured i was old wanted less years, my team was great thanks for all george
The team was incredible! They broke down each step and reduced moving and home buying anxiety extremely.
Tony and his team did an excellent job with my refi. They were able to insure I had all my paperwork and forms completed in a timely manor. They were responsive to any and all of my questions and if I did not understand a part of the process they took the time to explain it so that I understood what was happening and the steps needed to complete the process.
I think the process was very trying on me and my realesate agent at best, always something different you wanted and more money,
Response from Veterans United
Hi Billy,
I’m sorry to hear how stressful this process felt for you and your real estate agent. It can be incredibly frustrating when it seems like requirements keep changing and costs continue to come up along the way.
That’s not the kind of experience we want for our borrowers, and I understand how that uncertainty can make the process feel overwhelming.
If you’re open to it, I’d like the chance to learn more about what happened and provide some clarity. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com so we can talk through your experience together.
Sincerely,
Claire S., Client Relations Manager
I just want to provide my deepest sense of gratitude to you with a huge thank you for working with me these past few months. You have helped make a lifelong dream of mine come true; owning my own home. Even when I called or texted well after business hours you were always responsive and courteous to my concerns. You made this loan process much smoother and less stressful than I could have imagined.
Phenomenal Customer support from start to finish. I had a lot of questions, they had all the answers.
They went out of their way to assure us and help us as new home buyers. They didn’t get upset with how tedious the questions were and made it feel like we could trust them in the process. Thank you to my team who helped me and my significant other buy our first home. Thank you Courtney and Kyle.
