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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

460,472

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend
headshot image of Lee Montano

Loan Officer: Lee Montano

NMLS# 165771

5 out of 5 Stars
Would Recommend

As first-time homebuyers, my wife and I expected the home buying process to be stressful and difficult, but Aaron and Jordan completely changed that belief. They were extremely responsive, informative, and always took the time to explain everything clearly. They didn’t just treat us like clients — they spoke to us like family, which made a huge difference during such an important moment in our lives.Any issue that came up, Aaron and Jordan handled it quickly and professionally, giving us confidence every step of the way. Because of them, the entire process felt smooth and manageable. I strongly recommend Aaron and Jordan to anyone looking for a loan officer who truly cares and goes above and beyond.

headshot image of Aaron Thomasson

Loan Officer: Aaron Thomasson

NMLS# 2081078

5 out of 5 Stars
Would Recommend

David and Rae were awesome in every way

headshot image of David Christensen

Loan Officer : David Christensen

NMLS# 2086681

5 out of 5 Stars
Would Recommend
headshot image of Suzie Naeger

Loan Officer: Suzie Naeger

NMLS# 1997209

5 out of 5 Stars
Would Recommend

From start to finish, Moya and her team were helpful, polite and professional, just a pleasure to work with.

headshot image of Moya Brown

Loan Officer: Moya Brown

NMLS# 1493916

5 out of 5 Stars
Would Recommend
Photo submission from Abraham E.

The homebuying experience to me was made easy through numerous ways of communication with my team. Sending and receiving forms was also well facilitated by mail, pictures by phone, and eSigning.

headshot image of Terry Roberts

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend
headshot image of Hunter Hukari

Loan Officer: Hunter Hukari

NMLS# 1215343

5 out of 5 Stars
Would Recommend

My loan team was trustworthy, reliable, and efficient from start to finish. Their communication and follow-through gave us peace of mind during a process that can otherwise feel overwhelming. We initially considered going with a different lender, but their lack of communication—missed callbacks and no updates—made the decision easy. Choosing this team was absolutely the right move, and we’re so glad we did. Highly recommend Veterans United Home Loans. Our loan officer was Tony Stephenson. He was absolutely outstanding. He was incredibly communicative and made the entire loan process feel so much easier and less stressful for us. Tony truly went above and beyond—always available to answer questions, even after hours, to ensure everything stayed on track and on time. We always felt informed, supported, and confident throughout the process. We couldn’t have asked for a better experience and highly recommend working with him.

headshot image of Tony Stephenson

Loan Officer: Tony Stephenson

NMLS# 1542765

5 out of 5 Stars
Would Recommend

Veterans United made my VA home loan experience smooth and stress-free from beginning to end. The team was responsive, knowledgeable, and truly supportive throughout the entire process. They took the time to explain everything clearly and made me feel confident every step of the way. As a veteran, I felt genuinely valued and cared for. Because of Veterans United, I’m now a homeowner, and I’m incredibly grateful. Highly recommend to any veteran looking to buy a home!

headshot image of Seth Bush

Loan Officer: Seth Bush

NMLS# 1880849

5 out of 5 Stars
Would Recommend
Photo submission from Evett H.

The process was fast and convenient. The staff was very helpful, friendly and knowledgeable.

headshot image of Ashlyn Cupp

Loan Officer: Ashlyn Cupp

NMLS# 2105531

1 out of 5 Stars

My overall experience left a lot to be desired!

Response from Veterans United

Hi Lauren,
I’m sorry to hear your experience left you feeling this way. That’s not what we want for anyone, and I appreciate you taking the time to share your feedback.

If you’re open to it, our Client Advocate team would be glad to listen and learn more. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.

Sincerely,
Claire S.
Client Relations Manager

5 out of 5 Stars
Would Recommend
headshot image of Elizabeth Tilley

Loan Officer: Elizabeth Tilley

NMLS# 2241957

4.5 out of 5 Stars
Would Recommend

I would definitely recommend the VA for a home mortgage, but ask for Ross Mc Clanahan, he will guide you in the right direction.

headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

5 out of 5 Stars
Would Recommend

For a first time homeowner, Kevin Reichert along with other members of the team made my transition from a renter to a homeowner truly amazing. Anytime I had a question, it was answered in a timely manner. With God, United Veterans made my dream come to a reality. Now I'm sitting back and enjoying the beautiful view. THANKS AGAIN KEVIN REICHERT

headshot image of Kevin Reichert

Loan Officer: Kevin Reichert

NMLS# 43302

4 out of 5 Stars
Would Recommend

It was not clear that the payment would remain the same even if I prepaid and that I would just be shortening the life of the loan.

headshot image of Matt Colgin

Loan Officer: Matt Colgin

NMLS# 1374345

5 out of 5 Stars
Would Recommend
Photo submission from Donna S.

Thanks for all of your help and hard work.

headshot image of Luke Thurman

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Would Recommend
headshot image of Rob Deleeuw

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend

The entire team from Brandon, Charlie, Missy,Lauren, and Michelle were allll Fantastic. Helped me get my credit scores to point needed to then move along to the amazing loan team.Michael was also a very amazing realtor recommended by veterans united. Overall loved the entire experience. Thank you!

headshot image of Charlie Holsten

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend

Kapil Vanamala has been my Veterans United Loan Officer from the very beginning. Kapil is an upstanding professional that keeps my needs FIRST AND FOREMOST in the home purchase process. He alerted me to a significant rate reduction and took care of everything for me to obtain that reduction which will save me thousands over the duration of the loan. I could not be more please with Kapil and his team! I am so happy that I selected Veterans United!!!

headshot image of Kapil Vanamala

Loan Officer: Kapil Vanamala

NMLS# 1812058

5 out of 5 Stars
Would Recommend
headshot image of Justin Wandel

Loan Officer: Justin Wandel

NMLS# 1721211

5 out of 5 Stars
Would Recommend
headshot image of Samuel Yoo

Loan Officer: Samuel Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend

I always have had a excellent experience with veterans united.l
I mean excellent 👍🏾👌🏾

headshot image of Aaron Foster

Loan Officer: Aaron Foster

NMLS# 298410

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5 out of 5 Stars
Would Recommend

With my limited finances I was doubtful at times. But Jason and the team made it work for me. My realtor, Mason Harward was akin to an old friend, honest and looking out for me.

headshot image of Jason Bals

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend
headshot image of JB Barton

Loan Officer: JB Barton

NMLS# 1882020

5 out of 5 Stars
Would Recommend

Taylor and Jennifer were wonderful. Very satisfied with my home refinancing. There was a few delays from others that we had no control of.

headshot image of Taylor Webb

Loan Officer: Taylor Webb

NMLS# 2036496

5 out of 5 Stars
Would Recommend
Photo submission from Dawn W.

Veterans United made the buying experience better than we could have ever imagined. The team guided us every step of the way through this home buying experience. Thank you Veterans United for helping to make our dream come true. We are truly blessed.

headshot image of Nick Kundert

Loan Officer: Nick Kundert

NMLS# 1000911

5 out of 5 Stars
Would Recommend

I can not say enough good things about Phil and Taylor!!!!!! They made the process of buying our new home such an amazing experience. I would give them 100 out of 100 if possible.

headshot image of Phil Stroessner

Loan Officer: Phil Stroessner

NMLS# 1092882

5 out of 5 Stars
Would Recommend
headshot image of Andrew Meyer

Loan Officer: Andrew Meyer

NMLS# 2170283

5 out of 5 Stars
Would Recommend
headshot image of Tim Killday

Loan Officer: Tim Killday

NMLS# 1698454

4.5 out of 5 Stars
Would Recommend
headshot image of Andrew Zynda

Loan Officer: Andrew Zynda

NMLS# 2115772

More Reviews

See all 460,472 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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