Very easy company to work with
Every member of Veterans United were informative, helped step by step and were there to answer any questions. It felt like they were family!
Veterans United is very efficient and personable! You will love the experience of working with Veterans United. Take the plunge and buy a home!!!
Veterans home loans have great people there and a great place to work with. Thank you.
We found many issues with this house a couple days before buying, when we tried to back out, we were told we would be sued for breach of contract. Now we're stuck with it and it has at least 3 leaks in the roof, the sellers broke a window before we bought it, the walls are coming apart at the ceiling, and we continue to find more and we've only bought it 7 days ago!
Response from Veterans United
Hi Lonnie,
I’m really sorry you’re dealing with all of this, especially so soon after buying your home. That’s incredibly stressful, and I understand why you’re feeling upset. While the VA appraisal is meant to assess the home’s value at face value, it doesn’t identify or predict underlying condition issues, which is why a separate home inspection is always recommended. That said, I hear how overwhelming this feels, and I’m sorry this has been your experience.
I’d appreciate the chance to learn more and see how we can help talk through what happened. Please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST, and typically respond the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
I’m a disabled veteran with minimal income who was stressed finding a home within my budget but Veteran’s United made the process simple and easier. Their team works like a fine engine with everything working correctly and on the same page. I would recommend Veterans United to anyone. I’m grateful for the experience and I absolutely love my new home.
The overall experience was great. The team work wonders and kept me grounded through the process.
I felt comfortable throughout the whole process Haley, always had time for me and very professional. Thank you
Very great and easy to communicate with.
The experience we have with Veterans United was a very positive one! The process was easy and the loan team was very awesome to work with. They really know the ins and out of the VA loan process. The online process was a breeze when submitting requirements. Our loan team keep us in the loop the whole time. It was actually a breeze and less stressful than what I expected. I recommend veterans united to everyone!
Very professional! Every person I worked with was wonderful even with all the snags! It was less painful have worked with the incredible group of people.
As usual, Scott, and his associate Annie, were absolutely amazing during the process. My initial loan was through United and Scott has not changed at all; a consummate professional, knowledgeable, and pleasant to work with. The team’s communication was impressively impeccable and an essential component to my trust and confidence in the process. Outstanding work!
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I am a first-time home buyer, so the process was unknown to me. Danny Reyna explained everything about the process in detail. There were no surprises during the process, and the realtor he recommended, Vanessa Morales, was also extremely helpful. Mrs. Morales treated my family and me as if we were her family and ensured we got the best deal possible. Both Mr. Reyna and Mrs. Morales used their knowledge and experience to simplify the process for us and get us into the home we wanted.
We had no idea what we were doing, but from the first phone call through closing, they were friendly, alert, and always looking out for us. We are so grateful!
Stephanie and her team have been fantastic and easy to work with. They take care of everything.
Outstanding customer service, would recommend 10 out of 10. Harry and chris are the best
