Very communicative and responsive! I never had a question go unanswered. As a first time home buyer I didn't understand much of the process but they made sure to explain everything and make sure we knew what was going on. Highly recommend!
My team worked hard to help me get my new home. Katy, and her team are amazing. My wife and I couldn’t be happier.
Thank you all so much.
10/10 experience! Nick Schuster went above and beyond, and I can’t thank him and the team enough. Thank you guys!
Kevin did an outstanding job in getting the loan through and working with all involved. Thank you!
I've owned 2 prior homes and the purchase of this one was absolutely amazing. I've had my VA benefits for years and was previously discouraged from using them by both realtors and mortgage brokers. Veterans United approached to your home purchase is like a military operation. Justin, Julie, Tucker, John and a host of others work together to coordinate your purchase with complete transparency. This is a 5 ⭐️...10 plus lender that comes highly recommended.
Overall the help that the Veterans United team provided was way more than I asked. Every time I asked for something, I got the answers that helped me understand my loan and they would reply back to my texts and email in short time.
His team was helpful and knowledgeable.
Gabriel and Maureen were AWESOME!! I had a trickier situation than most and we all worked together to get to the finish line and I HAVE A NEW HOUSE!! My questions were answered promptly and all requests for information were explained in detail as to What and Why it was needed. CONSTANT COMMUNICATION was phenomenal!
We’ll be looking elsewhere for future loans. Biggest regret is not shopping around for lenders longer.
Response from Veterans United
Hi Jacob,
I am really sorry to hear that you feel this way. When someone’s biggest regret is not shopping around longer, that tells me we did not provide the experience or confidence you deserved.
While I respect your decision to look elsewhere in the future, I hate that we did not earn your trust this time. If you are open to it, I would appreciate the chance to better understand what led you to that decision. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We are available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we will follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Over and above what I expected. All professional, respectful, and very efficient. A very smooth process from preapproval to closing. Major props to Brian Flanagan and the team at VU. The entire process was smooth and well-executed. I had my pre-approval the same day I found a home I was interested in. Everything was coordinated and went all the way to closing in 30 days.
You guys have a great team who care about their job and the people they are serving
Ready to see for yourself?
Experience first-hand why 365,360 homeowners give us a perfect score!
Maggie Schuh has been wonderful to work with and thanks to her, I would recommend Veterans United to everyone.
Everyone worked hard to help me buy a home. The concierge service added to the outstanding assistance for the start of the utilities a inspections.
Our VA mortgage we obtained through Veterans United was the most efficient and effective mortgage we’ve ever experienced in over 40 years of mortgaging homes both while in the military and since retiring. We attribute this extremely positive experience to the professional and technical expertise of Steve Kincheloe and his team of mortgage professionals. We would strongly recommend Veterans United and Steve Kincheloe anytime someone is purchasing a home or refinancing their current residence.
Exceptional job. Katie was very responsive and helpful.
Our Veterans United team was wonderful to work with. They were friendly, helpful, and always quick to respond. They answered every question and concern I had without hesitation and made the entire process feel smooth and stress-free. I truly appreciated their patience and communication throughout.
Brian was awesome.
